Crane Garden Buildings Reviews 451

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and positive attitude, making the entire process pleasant and stress-free. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency and smooth execution from initial discussions to installation and follow-up. Consumers are particularly impressed with the high quality of the products, noting their durability, stylish design, and the attention to detail in their construction. However, some people were dissatisfied with product quality, reporting issues such as leaks, rusted door locks, and poorly fitted gutters.

What people talk about most

Staff

Consumers consistently report positive experiences with staff. Many reviewers praise the team's knowledge,... See more

Service

Users describe positive interactions with service. Customers consistently praise the helpfulness and... See more

Product

Reviewers highlight positive aspects of the product, consistently praising the high quality and solid... See more

Customer service

Customers consistently report positive experiences with customer service. Reviewers highlight the helpfulness... See more

Quality

People report positive experiences with quality. Customers consistently praise the amazing and first-class... See more

Based on these reviews

Rated 5 out of 5 stars

Saw Crane sheds at a Hilliers garden centre - they looked great. There are onsite advisors. All sheds are custom made in Norfolk. We designed the shed via the website - easy to use. We could choose... See more

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Rated 5 out of 5 stars

Sam at Crane Garden Buildings was amazing, she took the time to talk us through the various options and pricing of the garden sheds available to us. She followed up with a telephone call to see if we... See more

Rated 5 out of 5 stars

A very professional setup. Everything about this process from initial discussions over the shed to installation and follow up ran smoothly, efficiently, and to time. At no time did we feel.pressurised... See more

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Rated 5 out of 5 stars

From start to finish the purchase of my new shed was stress free. Firstly the company representative who visited my premises gave me all the necessary information to enable me to make a decision... See more

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Rated 3 out of 5 stars

All very impressive to start with. When we bought our shed less than five years ago they didn’t offer the length of warranty they do now. Already leaking in several places. Door lock is rusted and gut... See more

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Rated 4 out of 5 stars

Exceptional customer service from Crane. Any issues post build were dealt with. I can rely on Crane to provide ongoing support post-installation. I am really pleased with my Summer house and look... See more

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Rated 5 out of 5 stars

So far the service provided by Crane Has been excellent . The advice and guidance offered by Andrew Kellard based at Burford - has been exemplary ! In fact it was his friendly polite and genuine na... See more

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Rated 5 out of 5 stars

I think the attention to detail and availability of staff from our first (and only) visit to the site at Narford less than two weeks ago to making our first payments and eagerly awaiting a date for... See more

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Rated 5 out of 5 stars

Buying from Crane buildings is what dreams are made of. We dream that the product looks like it does in the brochure. It does. We dream that discussing what our needs are will be understood and that... See more

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Rated 5 out of 5 stars

We have just placed our order for a Crane potting shed with Crane@Notcutts in Huntingdon. Anna was incredibly helpful and knowledgeable and guided us through the design process with ease - a site visi... See more

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Rated 5 out of 5 stars

I was looking at a beautiful ex display greenhouse at the Brampton Garden Centre. Whilst the price is certainly premium, the quality knocked the socks off anything else i've looked at. And the servi... See more

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Rated 5 out of 5 stars

It was easy to talk and/or email with Sam at Cranes and she understood what I needed and it was very uncomplicated to choose a shed and, most importantly, the colour. An on site visit by her - even th... See more

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Rated 5 out of 5 stars

A helpful, polite and tidy team who created very high quality buildings. We used their groundworks team for the preparation which made things very simple and was very well done. Would recommend and us... See more

Rated 5 out of 5 stars

From the first time we visited Crane Garden Buildings in Brampton to the point where we were ready to make a decision (after several subsequent visits) we were met with friendly and very helpful staf... See more

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Rated 5 out of 5 stars

Very good product but your sales personnel were totally helpful. They made it their priority to get the right garden building for me, rather than a sale for the company. Always relevant questions to t... See more

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Rated 5 out of 5 stars

The Experience at Crane Tunbridge Wells was excellent, the team have been extremely helpful and really wanted to help get the right building for our garden. Their attention to detail was just as go... See more

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Rated 5 out of 5 stars

On entering the site we immediately had confidence that this was going to be a good experience. We were met by the salesman (Joe?) who helped us to choose our summerhouse, showing us all the options a... See more

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Rated 5 out of 5 stars

I found it a great company to deal with. The quality of the building is first class. The two salesmen at Hilliers garden centre at Newbury were more than helpful, answering all my questions in a po... See more

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Rated 5 out of 5 stars

It was an easy and straightforward exercise from start to finish with Crane’s keeping us informed at every stage of the process. We are more than happy with the quality of the build and its appearan... See more

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Rated 5 out of 5 stars

Haven't got the shed yet but had amazing support by phone and email, I was able to share information ( disciptons, messurments and photos) received good advice and guidance and was able to order exact... See more

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Rated 5 out of 5 stars

We had great service at the Sevenoaks branch: a really friendly and helpful team. Fantastic range of garden buildings on display and we had no trouble selecting a shed that was perfect for our garden.... See more

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Rated 5 out of 5 stars

Great products backed by excellent service. Everything happened when and how it was promised during the installation, and all the team involved had huge experience and cared about building a first cla... See more

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Rated 5 out of 5 stars

Richard was excellent and if I’d had any doubts about dealing with the company his competence and professionalism made me confident to continue. He asked me what I planned to store in my shed and we... See more

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Rated 5 out of 5 stars

Joe was knowledgeable and very helpful. He did not try to up sell, but explained clearly what each option on the custom design meant. Looking forward to the installation stage.

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Rated 5 out of 5 stars

We love our new garden building. The finish and quality is excellent. The whole experience of procuring the building was efficient and professional. Andrew Kellard who works in the Burford office w... See more

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Rated 5 out of 5 stars

I can not comment on the summerhouse as yet because it is in the process of being made & will be delivered at a different time....I can however comment on the excellent customer service I have receiv... See more

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Rated 5 out of 5 stars

I was really pleased with the quality of the garden buildings on display at the Trentham showrooms. There are a wide range of styles and for every style a multiplicity of options (sizes, colours, ex... See more

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Rated 5 out of 5 stars

We had very good service from Ramona in Notcutts Tunbridge Wells and we have purchased a summerhouse there. She gave very detailed information about it and we’re happy to proceed with our purchase.

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Rated 5 out of 5 stars

From start to finish the service provided by Crane Garden Buildings was excellent. Any questions I had were dealt with promptly and efficiently. The election of the Garden shed was trouble free... See more

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Rated 5 out of 5 stars

Everything was explained clearly regarding size options, extra features to add in and overall cost. So far believe Crane provide a value for money professional service with top quality products

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Rated 5 out of 5 stars

Our initial discussions with Esther at the Nottingham site were and continue to be very helpful. No pushy sales operation in play and whilst the garden buildings seem quite expensive, they appear to b... See more

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Rated 5 out of 5 stars

The experience we had at Cranes was first class. Both Jess and Chloe were extremely helpful, understanding of our requirements and were also very friendly and courteous. We would have no hesitation... See more

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Rated 5 out of 5 stars

I am so so happy and pleased with my new shed I’m delighted. The shed looks amazing in my garden. The best thing I’ve ever bought. I am over the moon with happiness. Tanya was so helpful and patie... See more

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Rated 5 out of 5 stars

Very professional, knowledgeable and no hard selling. This will be my second Crane garden building so I know what I'm paying for and indeed I know the high quality I'll be getting. A top brand

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Rated 5 out of 5 stars

From the very start when I discussed having a garden office/summer house I was impressed with the help that Tim gave me at the Lewes branch of Crane in the Goldcliff Garden Centre. I did change my m... See more

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Rated 5 out of 5 stars

Amazing buying experience. Benjamin has done his utmost to ensure the purchase was the most suitable for my needs and even visited to verify the layout was correctly set up

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Rated 5 out of 5 stars

Our experience from start to finish with Crane Garden Buildings was nothing short of fantastic. From our initial visit to the Huntingdon outlet where Sam spent time talking us through the options avai... See more

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Rated 5 out of 5 stars

Slick process from the initial search on the website through to placing the order.. Very helpful conversations with the staff Which inspired confidence.

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Rated 5 out of 5 stars

Jordan was very helpful right from our first look around to purchase. Very knowledgeable and gave great advice without being pushy.

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Rated 5 out of 5 stars

Excellent help given by Jo, who is obviously is very knowledgeable on what she sells. Rated excellent service. Thank you

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Rated 5 out of 5 stars

Very knowledgeable and helpful sales person at the sales office. Excellent customer service following our deposit and prompt response to a change of design. We look forward to the delivery and instal... See more

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Rated 4 out of 5 stars

Romana answered my questions promptly and patiently, staying after the time she said she had to leave by. SHe was knowledgeable about the options and the aspects of the design and pitfalls to watch ou... See more

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Rated 5 out of 5 stars

Absolutely brilliant purchasing experience, from initial enquiry through to placing an order, the detailed and prompt communication was excellent. This is the third order I have placed with Crane due... See more

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Rated 5 out of 5 stars

Karen couldn't be more helpful . Explaining everything and helping with the overall design and build couldn't ask for more .

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Rated 5 out of 5 stars

Very straightforward and helpful member of staff. We quickly built the specification and got the process in train.

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Rated 5 out of 5 stars

The summer house / shed is lovely they ask where we want it. They were very helpful and told us how to look after it. The guys that installed it were very polite and friendly. Highly recommend th... See more

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Rated 5 out of 5 stars

Thank you to Crane Garden buildings for being so communicative and keeping to their schedule as my father in law is 89 years young and I live 300 miles away but I didn’t need to worry as they had ever... See more

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Rated 5 out of 5 stars

Rosie Ginger is a great asset to Crane. Very pleasant and informative without being too pushy.

Company replied


Company details

  1. Garden Building Supplier
  2. Garden Center

About Crane Garden Buildings

Written by the company

Bespoke Designs, Handcrafted for Life

At Crane Garden Buildings, we design, create, and deliver high-quality timber garden buildings, hand-built in Norfolk for over 50 years. All buildings include free delivery & installation as standard.

Our range includes garden sheds, summerhouses, garden studios & offices, garden rooms, timber garages and greenhouses. We also have affiliations with the highly regarded National Trust and Royal Horticultural Society (RHS).

We have 13 show centres across England with a wide variety of buildings on display to help inspire and show you what is possible in your garden.

Contact info

4.9

Excellent

TrustScore 5 out of 5

451 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Good help when I need it thank you .

Had good help from Natalie when I phone her thank you Natalie .

8 April 2026
Crane Garden Buildings logo

Reply from Crane Garden Buildings

Hello Padraig,

Thank you for leaving us a review, we're pleased to hear Natalie was able to assist you. Please don't hesitate to get in touch if we can be of further help.

Kind regards,
Crane Garden Buildings

Rated 5 out of 5 stars

Planning and service without any…

Planning and service without any pressure.

28 March 2026
Crane Garden Buildings logo

Reply from Crane Garden Buildings

Hello,

Thank you for your 5-star review. We’re really pleased you enjoyed a relaxed, no-pressure experience - that’s exactly what we aim for.

We'll keep in touch in the lead up to installation, and look forward to installing your new garden building soon.

All the best,
Crane Garden Buildings

Rated 5 out of 5 stars

Fantastic quality sheds and great staff. …

Really great service from Karen and Esther. Very knowledgeable about the products and very friendly and helpful.
I love the enthusiasm that they both show for the product that they are selling. The sheds are amazing quality and you can appreciate why they cost more than cheaper varieties. Really easy to deal with and very thorough.

25 March 2026
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Reply from Crane Garden Buildings

Hello,

Thank you for leaving us a fantastic review. We’re so pleased you had a great experience with Karen and Esther and we’ll be sure to pass on your kind words.

It’s great to hear the quality stood out to you, and we really appreciate your support.

All the best,
Crane Garden Buildings

Rated 5 out of 5 stars

Very helpful

Jordan was very helpful right from our first look around to purchase. Very knowledgeable and gave great advice without being pushy.

21 March 2026
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Reply from Crane Garden Buildings

Hello,

Thank you for leaving us a 5-star service review, we're pleased Jordan helped you find what you were looking for. We'll keep in touch in the lead up to installation and look forward to seeing your new garden building installed soon.

All the best,
Crane Garden Buildings

Rated 5 out of 5 stars

Very straightforward and helpful member…

Very straightforward and helpful member of staff. We quickly built the specification and got the process in train.

16 March 2026
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Reply from Crane Garden Buildings

Hello Christopher,

Thank you for leaving us a review, we're pleased you found everything to be nice and straight forward. We look forward to installing your garden building soon.

All the best,
Crane Garden Buildings

Rated 5 out of 5 stars

Garden Office

The design process was very easy. The installation was flawless and the team were a delight to work with.

16 February 2026
Unprompted review
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Reply from Crane Garden Buildings

Hello Paul,

Thank you for leaving us a review. We're happy to hear installation went without a hitch and thank you for your kind words.

Wishing you all the best,
Crane Garden Buildings

Rated 5 out of 5 stars

Love my Crane National Trust shed

From
Ordering to delivery was smooth sailing. There were some hiccups after installation and Crane dealt with these promptly. I love my new shed.

12 March 2026
Unprompted review
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Reply from Crane Garden Buildings

Hello Penny,

Thank you very much for leaving us a review. We're so pleased to hear you love your shed and that the hiccups were quickly overcome. We hope you continue to enjoy your shed for many years to come.

All the best,
Crane Garden Buildings

Rated 5 out of 5 stars

My experience

Karen couldn't be more helpful . Explaining everything and helping with the overall design and build couldn't ask for more .

12 March 2026
Unprompted review
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Reply from Crane Garden Buildings

Hello Mark,

Thank you for leaving a review! We appreciate you coming by and we're pleased Karen was able to help with everything you needed.

All the best,
Crane Garden Buildings

Rated 5 out of 5 stars

Slick process from the initial search…

Slick process from the initial search on the website through to placing the order..
Very helpful conversations with the staff
Which inspired confidence.

11 March 2026
Crane Garden Buildings logo

Reply from Crane Garden Buildings

Hello Stuart,

Thank you for leaving us a review, we're pleased you had a good online search and purchasing experience. We look forward to installing your garden building.

All the best,
Crane Garden Buildings

Rated 5 out of 5 stars

Great customer service so far!

I can not comment on the summerhouse as yet because it is in the process of being made & will be delivered at a different time....I can however comment on the excellent customer service I have received to date. I have been led through what would be affordable, different designs, different packages & help has been offered at every stage. My garden is also in the process of being landscaped so a fast delivery would not be convenient for me. They have kindly factored in for delivery to be arranged as soon as my garden is complete. I extend my thanks to Karen and the team for being so understanding and helpful!

28 February 2026
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Reply from Crane Garden Buildings

Hello Helen,

Thank you for leaving us a service review. We’re so pleased to hear you’ve had a great experience so far and that Karen and the team have been able to help along the way.

We look forward to delivering your summerhouse once your garden is ready.

All the best,
Crane Garden Buildings

Rated 5 out of 5 stars

Excellent efficient and knowledgeable…

Excellent efficient and knowledgeable servie delivered by Cranes representative

27 February 2026
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Reply from Crane Garden Buildings

Hello Mr Crookston,

Thank you for leaving us a review! We look forward to working alongside you to bring your garden plans to fruition.

All the best,
Crane Garden Buildings

Rated 5 out of 5 stars

Great products backed by excellent…

Great products backed by excellent service. Everything happened when and how it was promised during the installation, and all the team involved had huge experience and cared about building a first class product.

3 December 2025
Unprompted review
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Reply from Crane Garden Buildings

Hello Richard,

We’re really pleased to hear everything ran smoothly for you. Thank you for leaving us a review. We hope your new building serves you well for years ahead.

All the best,
Crane Garden Buildings

Rated 5 out of 5 stars

A first class Company to deal with.

I found it a great company to deal with. The quality of the building is first class.
The two salesmen at Hilliers garden centre at Newbury were more than helpful, answering all my questions in a positive way.

All the installation, base,erection,and electrics all went to plan, and carried out over two days.

16 December 2025
Unprompted review
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Reply from Crane Garden Buildings

Hello,

Thank you so much for this wonderful 5-star review. We're delighted to hear how supported you felt throughout the process by our team at Newbury.

Thanks for choosing us for such an important purchase and we hope you continue to enjoy your new building for many years to come.

All the best,
Crane Garden Buildings

Rated 5 out of 5 stars

Excellent Customer experience

Excellent Customer experience from the ordering through to delivery and installation. When a small error was spotted on installation (which I should have picked up on my order tbh) Crane customer services responded brilliantly and arranged a fix at no extra cost. The quality of the Superior Shed is outstanding as is the whole experience.

9 December 2025
Unprompted review
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Reply from Crane Garden Buildings

Hello,

Thank you for the lovely review. We’re pleased everything came together well and that our team could quickly sort the issue for you.

Thank you again for choosing Crane, we hope you have many years of enjoyment with your Superior Shed.

All the best,
Crane Garden Buildings

Rated 5 out of 5 stars

Knowledgeable helpful advice

Joe was knowledgeable and very helpful. He did not try to up sell, but explained clearly what each option on the custom design meant. Looking forward to the installation stage.

12 February 2026
Crane Garden Buildings logo

Reply from Crane Garden Buildings

Hello Kym,

Thank you for your wonderful 5-star review. Glad to hear Joe was helpful in guiding you through your custom design, we’ll be sure to pass on your kind words to him.

We look forward to supporting you through the installation stage and bringing your building to life.

All the best,
Crane Garden Buildings

Rated 5 out of 5 stars

Great customer service and quality

From the first time we visited Crane Garden Buildings in Brampton to the point where we were ready to make a decision (after several subsequent visits) we were met with friendly and very helpful staff.
We were provided with a lot of information in order that we could make an informed choice, and it is plain to see that the buildings are of good quality.

30 January 2026
Crane Garden Buildings logo

Reply from Crane Garden Buildings

Hello Jill,

Thank you so much for sharing your experience and leaving us a lovely review. We were pleased match you with a quality building of your own, and we look forward to seeing it installed in your garden.

If you need anything in the interim, please don't hesitate to reach out to us.

All the best,
Crane Garden Buildings

Rated 5 out of 5 stars

Professional and knowledgable staff

Professional and knowledgable staff
Beautiful buildings

29 January 2026
Crane Garden Buildings logo

Reply from Crane Garden Buildings

Hello,

Thank you for leaving us a review, we're very pleased you enjoyed our beautiful buildings. If there is anything we can do to support your garden plans then please don't hesitate to reach out to us.

All the best,
Crane Garden Buildings

Rated 5 out of 5 stars

Excellent service

Rosie Ginger is a great asset to Crane.
Very pleasant and informative without being too pushy.

31 January 2026
Crane Garden Buildings logo

Reply from Crane Garden Buildings

Hello,

Thank you for your kind words, we're very pleased to hear Rosie gave you everything you needed. We'll keep in touch in the lead up to the installation of your new garden building, and if you need anything in the interim please don't hesitate to reach out.

All the best,
Crane Garden Buildings

Rated 5 out of 5 stars

Very responsive and helpful with all…

Very responsive and helpful with all queries

29 January 2026
Crane Garden Buildings logo

Reply from Crane Garden Buildings

Hi Nick,

Thanks for leaving us a review. Pleased to hear all your queries were answered, we look forward to installing your new garden building soon.

All the best,
Crane Garden Buildings

Rated 5 out of 5 stars

Purchase of summerhouse

We had very good service from Ramona in Notcutts Tunbridge Wells and we have purchased a summerhouse there. She gave very detailed information about it and we’re happy to proceed with our purchase.

22 January 2026
Crane Garden Buildings logo

Reply from Crane Garden Buildings

Hello Sue,

Thank you for leaving us a review, we're pleased that Ramona helped you find a summerhouse to fit your needs.

We'll keep in touch in the lead up to installation, but if you need anything further then don't hesitate to reach out.

All the best,
Crane Garden Buildings

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