I had contact with somebody from customer service via chat, after I found out that that I apparently signed up for a subscription, which means I had to keep the account runningby payments. I was rea... See more
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See what reviewers are saying
Eric helped me. He contacted me immediately and said he would help me resolve my issue. I thank him. I'm giving it a 4-star rating now, but I will update my review to 5 stars once my refund is credite... See more
Fraudulent debit card payment from your unknown company in South Africa. Kindly stop stealing money from our Accounts. You've debited my account twice in a space of a week while I've got nothing or an... See more
Company replied
Good afternoon, I tell you that on 02/14/2025 I was browsing Instagram and an advertisement appeared for a Stanley thermal glass that I would get just by paying for shipping. I paid for it and within... See more
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Complete fraud
Complete fraud, I never signed up for this and they keep charging my card. I now have to block my card
Quick and easy
Registered nurse
Registered nurse have 2 year experience I’m emergency department in Jordan and having bachelors nursing license
Eric helped me
Eric helped me. He contacted me immediately and said he would help me resolve my issue. I thank him. I'm giving it a 4-star rating now, but I will update my review to 5 stars once my refund is credited back to my account.
Emily is helping me currently with reversal of my payment made by mistake.
Emily is helping me currently with compensation of my payment made by mistake. They have been very responsive and promised me a solution to my problem
Immediate communication
Immediate communication, understanding and friendly
Please return my many in my acaunt
'Thank you Escalation Team' the…
'Thank you Escalation Team' the experience on the app was fine. The site presents a number of important items which are necessary to enjoy.
Responsive escalation team.
Responsive escalation team.
I'm very satisfied
The problem was solved quickly
The problem was Silvester quickly and Wasilios. I am very satisfied with the Sevice from craftzenith.com
Constant Communication
I enjoyed the constant feedback from yourselves.
I trust that this matter will be resolved in due course.
Fast solution to my expense dilemma
It is very correct and professionalreliable, cooperative, they respond very quickly, orders arrive on time, and they are accurate in every order or question that is asked.
My experience was made excellent by the quick responses from the company, the company does a very successful job and is responsive to every request or order you make, with the order received it has made me very happy and I will cooperate every time and whenever I need to order things.
Am being harassed by this company to…
Am being harassed by this company to remove my review because they have refunded my money. Not happening because people need to be aware of this business. Just read other reviews
Great Support
Escalation team is handling my issue .. the agent Claire is very helpful
I ordered an “Air Backpack” through a…
I ordered an “Air Backpack” through a YouTube craftyzenith advertisement, which displayed a price of 38 SAR at checkout. However, I was charged 77 SAR instead. The Apple Pay notification reflected a $9.99 deduction. Unfortunately, the full amount was ultimately withdrawn by CraftyZenith. As expected, they classified part of the charge as a subscription, and according to their terms and conditions, the remaining amount is non-refundable. This feels like a deceptive and unethical practice.
After numerous email exchanges, they finally agreed to cancel my subscription—but even for that, they deducted (22.55 SAR) money from my account. Despite all the back-and-forth, I only got a small portion of the stolen amount(36.43 SAR) refunded. I strongly advise others not to be misled by their ads—they’re just out to take your money. It feels more like gambling than a service. I had no choice but to close my account.
The experience was great
The experience was great. The response from the escalation team was quick and detailed. Great service
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