Good choice of Whisky but I felt the overall box was lacking, As a member of a similar subscription for both Gin and Rum I felt that these boxes just needed something more then oatcakes or a choco... See more
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The variety has changed, the snacks weren’t good and now we receive none. I’ve tried to cancel my membership and have emailed with no response and have been locked out of my account and can’t even re... See more
Company replied
Great whiskeys used wish there could be more that comes with the box in terms of a booklet showing reciepies to use for that whiskey to get the most out of the taste, maybe 2 smaller different snack... See more
I enjoy the variety of quality craft whisky choices every two months. It has allowed us to sample some that we would never have tried if it weren't for the club. Unfortunately, the shipping company is... See more
Company details
Information provided by various external sources
Craft Whisky Club, based in Edinburgh, aims to unearth future whisky classics and bring them direct to their subscribers door. Founder David Nicol is passionate about Craft Whisky, and believes that by helping the craft whisky producers bring their product direct to the customer, they are free to focus on what they do best - making a great drink, using local ingredients and as traditional a process as possible. David and the team are constantly on the lookout, all over the world, for the best craft whisky producers for his customers. Once selected, a foodie treat is paired up to enhance each particular whisky and show it off at its best. Boxes feature full, typically 70cl (75cl USA) bottles. Shipping is free throughout the UK and USA.
Contact info
23 Manor Place, EH3 7DX, Edinburgh, United Kingdom
- contact@craftwhiskyclub.com
- craftwhiskyclub.com
2.9
Average
330 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Great gift for the man or women that…
Great gift for the man or women that has everything, love the presentation.
9 July 2021
Whisky good but not good service
I'm only giving 3 stars because the Whisky I've received from the Whisky Club is very good. The service isn't so good though. The whiskies never seem arrive on time and there has been a gradual time slip to the point that instead of receiving 2 bottles every 2 months I am gradually slipping a month behind. I have communicated this to the company but have not really received a satisfactory response. I am going to give them a few more months and if the service doesn't improve I will be cancelling my subscription.
3 July 2021
Amazing club, best gift ever!
Craft Whiskey Club was a last minute inspiration of a Christmas present for my husband a couple years ago. He still tops it as one of his favorite presents ever. We have access to unique whiskey that we never would have before. All of them different, all of them delicious. Great club!
3 July 2021
Second bottle
Subscribe to 2 bottles every 2 months. Second box arrived today and disappointed with the second bottle this time. I effectively paid £55 for a £45 bottle! Reading reviews it seems others are getting a glass but I haven’t received one in either box. Shame as the concept is good.
2 July 2021
Unprompted review
Reply from Craft Whisky Club
Dear Valued Customer,
We are sorry to hear that you feel that on this occasion you did not receive value for money on your most recent subscription box. Whilst we cannot comment on other retailers pricing of products, we do strive to ensure our boxes are value for money for each of our members. We seek out rare and limited release whiskies and all of our prices include tracked next day delivery and using dpd, food pairings and a curated experience including information about each of the Whisky producers.
All the very best,
Nicholas
Birthday whiskey
Great idea for a birthday present. Just had the first delivery and my his thrilled with the unusual whisky - he is something of a buff! Excellent service.
2 July 2021
this is the 3rd box of isle of raasay…
this is the 3rd box of isle of raasay that you have sent me in a row, i thought the idea was you sent me something different every time, or don't you really care check your records, or do you just pick a box at random? i'm curious, this is not my idea of what to expect from your company, what's happening?
1 July 2021
Reply from Craft Whisky Club
Dear Valued Customer,
I see you have 2 active subscriptions currently so were due to receive at least 2 bottles of Raasay, however, the 3rd bottle was an error on our part, apologies about this, my colleague has contacted you by email so we can rectify this for you. I hope this is of help and if there is anything else we can do, please just email contact@craftwhiskyclub.com.
All the very best,
Nicholas
I got this subscription for my dad for…
I got this subscription for my dad for Father's day/his birthday. He said he liked the whiskey sent, but it needed aged a few more years. Also, the Japanese tea popcorn was a little weird to be sent in a whiskey box, but it was his first box and probably sent at random.
1 July 2021
The Koval whiskey was delicious
26 June 2021
The whisky was ok
The whisky was ok. Not a $90 bottle good. I also felt pretty indifferent about the food pairings....
19 May 2021
Excellent selections!
10 May 2021
My whisky got delivered to a different…
My whisky got delivered to a different person in a different state.
10 May 2021
Reply from Craft Whisky Club
Dear customer,
Your consignment was returned to sender. We will be in touch immediately to discuss reshipping.
Regards,
Craft Whisky Club
I have already submitted my review
I have already submitted my review. I stated that there were delivery issues that were not serious, otherwise the first bottle was great. I’m now looking forward to the second one.
1 May 2021
I have tried to suspend my membership a…
I have tried to suspend my membership a few times and no one will suspend my membership.
26 April 2021
Reply from Craft Whisky Club
Dear Member,
I confirm your membership is currently suspended. This was done at your request early March.
Please contact us at contact@craftwhiskyclub.com if you would like documented confirmation of this.
All the best.
David
Excellent!
Great product, great customer service, great value for money, delivery was within the expected time frame and I was delighted to receive the Torabhaig 2017 Legacy Series!
23 April 2021
Reply from Craft Whisky Club
Dear customer,
Thank you so much for the kind words. It is reviews like these that really spur us on. Being able to feature Torabhaig 2017 Legacy in the UK underpins everything we aim to achieve with the club.
We have more surprises planned for very soon, and look forward to bringing them your way.
The team really appreciate reading these reviews, we monitor them closely, and we jump with joy when they arrive.
Kind regards.
David
Very pleased with the service and types…
Very pleased with the service and types of Whiskey that I received.
23 April 2021
Presentation is everything
Presentation is everything. I was not expecting the extra little nice things that came with my first shipment. Cannot wait for round 2.
21 April 2021
"Forgot" to send my order one month
"Forgot" to send my order one month. I had to chase them when I realised it didn't arrive. I have a feeling they've "forgotten" me this month too, but haven't looked into it yet. Basically you pay more than the bottle of whisky is worth for a bottle of whisky and a chocolate bar/bag of crisps/biscuits. You would think you might get some kind of preferential price through bulk discounts but it's more.
20 April 2021
Reply from Craft Whisky Club
Dear customer,
Thank you very much for bringing this issue to our intention back in February. I am pleased that this situation was resolved at the time with our member services team.
Please be assured that you have not been overlooked this month, your April box will be with you this week. This is an extremely rare whisky, and we are absolutely stoked to be able to feature it to all of our UK members.
I really hope you enjoy the Torabhaig Legacy 2017, there's not many people who have this on their whisky shelf.
All the very best.
David
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