Craftsman Reviews 62

TrustScore 1.5 out of 5

1.7

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Review summary

Created with AI, based on recent reviews

Most reviewers were let down by their experience overall. Many people were dissatisfied with the quality of products, frequently reporting issues with items breaking down quickly, leaking oil, or arriving with defects. Customers also found the warranty process frustrating, citing difficulties in getting replacements, needing receipts for lifetime warranties, and encountering lengthy, unhelpful procedures. Some people were dissatisfied with the customer service, describing it as poor, unresponsive, and difficult to contact. However, a few other people also felt that the company honored replacement warranties without issues and provided parts for repairs even out of warranty.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and durability. Many customers express... See more

Quality

Customers consistently note negative experiences with quality. Many reviewers express disappointment, stating... See more

Warranty

Customers had negative experiences with warranty. Many reviewers report that the company avoids honoring... See more

Customer service

Users describe negative interactions with customer service. Many reviewers report long wait times, with some... See more

Customer communications

Reviewers express significant frustration with the contact process. Many customers report difficulties... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Purchased a Craftsman Chainsaw at LOWE'S on 5/29/2025. Saw is defective (won't stay running). Attempted to return it to LOWE"S on 6/8/25 and told we cannot help and to call Craftsmen to get a RA, (r... See more

Rated 1 out of 5 stars

Id give negative stars if that were a option. This company has turned into a total joke. Tools aren't warranted, cheap junk replacement if they even have it and the customer service is horrible. Jus... See more

Rated 1 out of 5 stars

I really want to give this 0 stars but that isn't an option. I purchased a riding lawn mower that has never ran properly and had paint damage upon delivery. I have tried to return it to Lowe's and con... See more

Rated 1 out of 5 stars

Craftsman isn’t Craftsman any more I’m over 65 and over a lifetime with Sears craftsman bought a lot of power and hand tools . Never had a problem with defective tool that they didn’t replace . I ha... See more


Company details

  1. Manufacturer
  2. Tool Manufacturer
  3. Tool Store

Information provided by various external sources

Over 90 Years of Quality and Innovation. With Stanley Black & Decker, the CRAFTSMAN legacy continues.


Contact info

  • Stanley Drive 1000, 06053, New Britain, United States

  • craftsman.com

1.7

Bad

TrustScore 1.5 out of 5

62 reviews

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Rated 5 out of 5 stars

Everything you need to take care of…

Everything you need to take care of yourself and do it yourself jobs in your house, then something really needs to take over in that matter. How we really can go with that? I am totally devastated on so many reasons cause I didn't bought anything here.

22 January 2020
Unprompted review

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