Terrible customer service. We have a fault with our new sewing machine. Even though I've paid for extended warranty. They are not offering to exchange or refund the product. Lucky I've paid via my cre... See more
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Perfect. Craftsew stock a huge range of sewing machines and equipment, to suit all budgets and they also have a vast amount of knowledge. They helped me choose the right machine and were happy to an... See more
I visited the showroom in Hemel Hempstead with a view to purchasing a new sewing machine and also take a look at overlockers. The staff were super helpful, friendly and very knowledgeable. I'd alre... See more
I am really happy about the service Craftsew offer. Personnel is kind and very helpful and reply quickly to any query. I loved walking into the shop and being able to touch and see the products in per... See more
Company details
Written by the company
Welcome to CraftSew, Sister site to SingerOutlet.co.uk (rated excellent on TrustPilot) - your ultimate destination for all things sewing and crafting! We pride ourselves on being a leading force in the world of sewing machines and crafting supplies. With over 25 years of experience in the industry, we have become a trusted name among the vibrant community of over 200,000 sewing and craft enthusiasts that we proudly serve.
Contact info
DC5 Prologis Park, Blossom Way, HP2 4ZB, Hemel Hempstead, United Kingdom
- 01923 601 399
- hello@craftsew.co.uk
- craftsew.co.uk
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This company hasn't invited customers recently, so reviews may not be representative
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Brilliant, worked just as it should
Brilliant, only placed I found what I was looking for. In fact I purchased 3, as I loose these things alot. They were packaged well, delivered as per estimate and were a good price. Would use again and would recommend
Great customer service
really easy to order and when I placed an order with the wrong address I called up straight away and spoke to someone who was able to change it straight away. I then emailed for an update the same day and got an instant reply and my delivery was with me in around a day or two it was great
Kind and Efficient Service
I am really happy about the service Craftsew offer. Personnel is kind and very helpful and reply quickly to any query. I loved walking into the shop and being able to touch and see the products in person. I also tried their online ordering system, it is quick and easy. They offer Klarna payments, which is my favourite method. Thank you for being a very customer-oriented company.
Superb customer service and product quality
I had a great customer journey with Craftsew. Their online process was seamless and the purchased items arrived within a couple of days as advertised. I’m really impressed with how much there is to do with the Cricut machine, it’s a quality product and makes a great present for a creative family member or friend 10/10
Super fast delivery
Super fast delivery. Very pleased and will definitely use these again
Great Price, Great Service
a great price for the product I ordered - KnitPro knit blockers.
my order was well packed and arrived promptly. I would be very happy to order from this site again.
Highly recommended
Bought cricut explore 3 came with great…
Bought cricut explore 3 came with great bundle and extra bundle worth £105 for free came so quickly so happy, it was due for delivery yesterday got confirmation and never turned up no delivery time from dpd despite an email saying being delivered yesterday contacted dpd who told me they have not received the parcel contact company wrote an email within 10 minutes not only did I have a email response nita called me very friendly helpful helped get all resolved and was delivered today, everything came it is amazing company was so easy to deal with definitely be using in the future
Same price as any online store and able to see item.
Very quick to arrange an appointment. Able to look at the Brother Overlocker in the showroom which is a plus as buying on line would be an issue for me. The price is the same in this store as any online seller which is great. Very helpful with any questions I had. The good thing able buying at a store is that if there are any issues you can take it back for any help you may need.
Ultra fast delivery and the best price…
Ultra fast delivery and the best price I could find anywhere for the item I wanted. Excellent!
WOW - Super impressed
WOW, what a fabulous company, great customer service and a wonderful range of machines and accessories, I am absolutely thrilled and will definitely be back.
Was easy to order online and delivery…
Was easy to order online and delivery was really quick and got a good bundle deal on a circuit machine , well impressed , would definitely use again
Quick delivery and lovely items
It was a quick delivery and the items were lovely! 10/10 - what's not to like. Now, I need 17 more of those favour pouches, so let's hope there is enough stock!
Trully amazing service and super…
Trully amazing service and super customer service!
I highly recommend them :)
Brought the cricut maker 3 at a great…
Brought the cricut maker 3 at a great price. Quick delivery service and great customer services will definitely use again.
Paid for the next day delivery
Paid for the next day delivery. Waited all day in for nothing to turn up! Chat option shocking as they incapable of telling the truth. Promised get delivered next day again, for me to stay in and no one to turn up! After speaking with 3 diffrent people on 3 diffrent days, they finally admitted this wasn't dispatched at all! The product finally turned up 5 days late. No apologie, no next day delivery charge refund! Just brushed under the carpet, shocking!
Amazing service
Amazing service, I am over the moon with my new machine. I made the order and it was with me within 2 weeks. I had to make an enquiry and the staff replied to me straight away with the information I needed. I would most definitely recommend craft sew to anyone thinking of purchasing.
Great service and fast delivery!
Great service and fast delivery!. Brought a sewing machine and they gave me a really helpful book to get me started. Couldn't recommend them enough! Absolutely brilliant! Will be ordering from them again
Lovely case for my Cricut
Lovely case for my Cricut, exactly as it looked online and arrived really quickly. Would definitely use them again.
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