Craftmill Reviews 

The sellers reached out and have been very helpful.
I thought nothing was happening with my order (hence the desire to cancel) but it had been dispatched - think the email with tracking got lost.
Initially tried contacting through email but neither message arrived.
Many thanks Cathy for helping and the fast response
Edit: arrived and is great quality. Cathy has gone over and above to help. Many thanks

I unfortunately ordered the wrong size casket for cremated ashes but this matter was dealt with professionally and sympathetically by Cathy immediately. She arranged for a larger sized casket to be delivered and the original one to be collected, but after two or three false starts from the couriers who finally admitted that the parcel had been lost in the depot, she promptly sent out another casket. The workmanship if second to none and I am extremely pleased with the casket - it was well worth waiting for.

I bought some white boxes from Cathy at The wooden Box Co.

They are excellent quality and worth every penny.

One of the boxes was damaged in transit and I spoke to Cathy about it on the phone. The next day a replacement arrived without any hesitation.

Fantastic customer service and genuinely care about their customers.

Thank you so much and I will be a return customer this week for some more of the same.

⭐️⭐️⭐️⭐️⭐️👍

Had a problem with some of the products being delivered damaged.
Cathy at Craftmill couldn’t have been more helpful and said she would send out replacements straight away.
Replacements came in perfect condition and packaged with extra care.
Fantastic customer service and I will be putting another order in very soon.
Well done Craftmill 👍

I was unfortunate to receive some damaged in transit goods. An email informing them was met with a fast response. I received replacements within 2 working days. Excellent service.

Ho, ho, ho and a jolly hello from the elves at Lapland Letters! As one of Santa’s busiest elves, I just had to take a moment to sprinkle some holiday cheer on Craft Mill for their outstanding service.

For over seven magical years, Craft Mill has been our trusted supplier of wooden boxes—the very ones we use to deliver the enchanting treasures that make Christmas extra special. Their boxes are as sturdy as a sleigh and as charming as a Christmas tree, perfect for spreading holiday magic.

A special shoutout goes to Richard Lowe, whose customer service deserves a dazzling 10 Santa Stars! Richard has been as reliable as Rudolph on a foggy Christmas Eve, always ensuring our orders are perfect and arriving on time without a single hiccup.

If you're looking for top-quality products and service that's more festive than a plate of freshly baked gingerbread, Craft Mill is the one to call! Thank you, Richard and team, for being a part of our Christmas magic year after year. 🎄✨

Yours festively,
Postie the Elf 🎅✨
Lapland Letters Chef Postal Elf

I recently placed an order and I accidentally ordered the wrong colour clay I needed for a specific project. I contacted them and they swapped the clay colour meaning my Grinch Christmas earrings have been saved and will be available at my next fair! Disaster averted! I will be placing my orders here regularly now.

I placed an order for a few wooden boxes, and received a call within an hour or so to let me know that unfortunately one of the items I ordered was actually not in stock and if I would like to wait on stock or change for a different item!

I was so impressed with both the speed of the phone call and the friendliness when dealing with the new items!

Also how well the items were packaged as I have had some wooden boxes from other places (ie amazon!) in the past arrive dinged up :(

I have since been back and ordered more items, and emailed with Cathy a few times, the communications have been fantastic and usually within a few hours! (Normally I am waiting for a reply sometimes for days with other companies!!)

I needed non-toxic sealant for a bird bath project and they were happy to talk me through information on the phone. Unfortunately when it arrived the container has been damaged in transit. A replacement was put in the post immediately. Great to deal with businesses like this .

Fantastic company. Brilliant communication. Great quality wooden products for fantastic prices. Highly recommended!

I ordered a wood slice from Craftmill to make into a house sign but when it arrived i soon realised it was not large enough, it was thin, narrow and lightweight and overpriced for what it was. I contacted Craftmill who asked me to send it back for a refund but i decided that was to much hassle.

I was so happy to see that I could get the clay I wanted at a decent price, delivered quickly. Ran by a family that are willing to discuss any issues :)

I ordered some boxes which I couldn't find anywhere else. I messaged them for any information at all on my delivery but they responded only once saying they'll look into it and I haven't heard from them since.

I am struggling with having to order from them as they're the only supplier, or not getting any update or order number.

Luckily I ordered through PayPal so I was able to record an order number there, please do the same so you have a record as they won't send you an email confirmation of your order, or reach out to you with any customer service at all.

Very disappointing as their site looks so nice and professional.

I have ordered twice now from the Craftmill and think they are brilliant. I have been looking for sturdy wooden boxes to make products with for my very small business. When looking on their website I noticed discounted products so as I am struggling financially to keep my little business afloat right now I thought I would give this a try. Anyways I would highly recommend shopping from here. The products I received were of high quality beautifully made. If you look at all the different sections of products the craftmill has they have such variety. Not to mention that delivery was lovely and fast. I will be buying again as soon as I can afford to. Thank you for your great service much appreciated :)

After seeing negative reviews I was hesitant to order my crafts through Craftmill, however no negative reports here!
My order was processed and delivered within 2 days.
Fast service, delivery was early!
Would recommend and will definitely be using them again!

Impossible to get a refund for a poor quality product, beware.

Great selection of products and all well made.