I dealt with Alina to insure a 3rd boat she was genuinely really helpful she said she would phone back by 3 pm and straightaway I thought in the back of my mind she wouldn’t and I’d be chasing the... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
After being with our initial insurance company for three years thinking they were giving us best price we used craftinsure online quote enquiry and found the same cover for more than £300 less than o... See more
Company replied
When my boat insurance was due Craftinsure notified me with a quotation. I got 2 other quotes 1 was a third less and the other 50% more. The expensive one came back with a matching quote but Craftinsu... See more
Company replied
After filling in long complicated insurance forms only to give up I found craft insure I gave the value of my boat and a few details and was provided with a good value price no long complicated forms... See more
Company replied
Company details
About CraftInsure
Written by the company
We arrange specialist boat insurance for boaters who love what they do. We are a leading insurer for boat insurance in the UK and Ireland, with more than 25,000 policyholders.
Our team bring over 20 years of underwriting experience within the marine insurance industry, with boat owners at the helm! Our boat insurance policies are designed with boaters needs in mind, boats are our passion, and we understand the challenges involved.
As an online insurer, we aim to make the quotation process as easy as possible, offering you a boat insurance quote and cover in minutes. We offer a variety of cover for boats and crafts, from narrowboats and cruising yachts, to racing dinghies and paddleboards.
When the unexpected happens, the real value of Craftinsure comes into its own. You can notify us of a claim 24/7 and rest assured that it will be dealt with by our vastly experienced, first-class claims crew.
Contact info
One Stockport Exchange, Railway Road, SK1 3SW, Stockport, United Kingdom
- 0345 260 7888
- customersupport@craftinsure.com
- craftinsure.com
Like what you've read?
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Scammers stay away
Scammers stay away, I insured my canal boat for over £250 as soon I I paid for it they sent me a message saying they were cancelling my policy as further payment would not be paid by my bank which is rubbish, try calling them and after 15 minutes waiting they hang up on you, I've spoken to other boaters who say they have been scammed to, their reviews are fake all fake please stay away their reply on here is they take 40 minutes to answer their calls that is vile they tell me.i asked for monthly payments didn't I paid in full they if you asked for.monthly payments they do a credit check on my address well my bank account and all my bills are paid on thr marina, all the good reviews on this site are actually craft insure doing false reviews, I've reported this scum company to the authorities
27 May 2025
Unprompted review
Reply from CraftInsure
Hi Steve, thank you for taking the time to leave us a review.
I am sorry to hear that you feel this way regarding your experience with us, we can assure you that we are not a scam!
It may have been that you set up for monthly payments, the payments are taken by a Third Party company under the name Premium Credit which any customer opting for monthly payments will be made aware of this. We require a residential address on the policy when paying monthly as the credit agreement company will do a credit check against this address so we was not able to perform this in your case, we did send you emails to advise on how this can be resolved and from what I can see you have not made any other attempt to contact us regarding this other than via the phone.
Unfortunately, we have had a spike in the volume of calls and queries that we are receiving via phone and email so this has meant the hold time is slightly higher than usual.
The average hold time for a UK call centre is 40 minutes, the highest hold time that we have had is 20 minutes and there isn't much we can do when advisors are already on calls with customers but we are trying our best during this period.
Please get in touch to discuss this further or if you require any further assistance with anything else, please email us at customersupport@craftinsure.com as we would like to look into this further.
Kind regards,
The CraftInsure Team
Fantastic service - new loyal customer
Fantastic service. Excellent, efficient and effective service for a last minute bespoke request. Great communication and exactly what we needed. Thank you very much for helping out at short notice. You have definitely secured a customer-for-life.
23 May 2025
Unprompted review
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Good coverage good price
Well priced and the policy has good coverage. Have not had a reason to claim but good company so far.
16 September 2024
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
A year ago I was delighted when I…
A year ago I was delighted when I switched to Craftinsure and recommended them to many. I feel therefore that I must say my present experience is appalling and their ability to answer the phone non existent. I just wanted to renew but need clear documentation.
They have been taken over by a company called Ripe. Ripe for a fall I think!
I have just seen the Craftinsure response. What it fails to mention is they NEVER did manage to send me documentation showing the coversage. Rather basic for an insurance company I would have thought!
18 March 2025
Unprompted review
Reply from CraftInsure
Hi Steve, thanks for taking the time to leave us a review.
I would firstly like to sincerely apologise that you feel this way and the experience you have had. I can see that you have spoken with a member of the team who sent you a quote for what it is you requested, there was a slight error with this to begin with where part of the cover was not showing or being quoted for but this has since been resolved so the correct quote was sent to you.
I can confirm that Monday and Tuesday are busy days of the week for us so there would be a slight hold period on the phones as our advisors work on both inbound and outbound calls so try their hardest to juggle these, the average wait time is between 10-15 minutes which is a lot better than the average hold time of 40 minutes for call centres within the UK but I do understand your frustration when you are awaiting to get something resolved.
If you would like to discuss this further or require any further assistance with anythign else, please email us at customersupport@craftinsure.com as we would like to look into this further.
Kind regards,
The CraftInsure Team
corporate buy out - now a ripe rip off
used to be good, then a corporate buy out and they just jacked the prices up 50% for no other reason than rinsing their customers. In my opinion Ripe stinks like a rotting corpse, I'm going elsewhere on principle. Seeing this acquisition and jacking prices all over these days. Dentists, Vets, Estate agents. Rip off britain at its worst
4 March 2025
Unprompted review
Reply from CraftInsure
Hello, thank you for taking the time to leave us a review.
I am sorry you feel this way. We would love to discuss this and see if there is anything we can do to help.
Please email us at customersupport@craftinsure.com as we would like to look into this further.
Kind regards,
The CraftInsure Team
Fast, understanding and communicative
my boat suffered damage during the storms at the end of 2024.
Craftinsure made the whole insurance process simple, easy and fast. But most of all they were very understanding and kind during the process which reduced my stress to a minimum. They use friendly language in their communications, using my first name which is very much appreciated.
21 February 2025
Unprompted review
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Fast, professional and personal service
The Claims team were super helpful and listened to the details of my claim, helping me to provide the information necessary to support the claim. It was particularly reassuring to speak to the same person every time, as this improved continuity.
Once I'd submitted my invoices for the claim, they processed repayment within 24 hours.
19 February 2025
Unprompted review
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Thank you Craftinsure
Thank you Craftinsure. From making the initial claim through to final payment the service has been excellent.
7 February 2025
Unprompted review
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Craftinsure were understanding and helpful when I needed to claim.
I have been insured with Craftinsure and there was an unfortunate incident in the boat park and someone smashed my carbon dinghy mast. Alas no one came forward and so I had to claim. The claim process was straightforward and paid out quickly. The team could not have been more understanding and helpful.
20 January 2025
Unprompted review
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
No nonsense
I have been with Craft Insure now for several years, unfortunately I've had cause to make a couple of claims and on both occasions they've been brilliant. Claims process has been really easy, they've kept me up to date and resolved them quickly. Happily recommended.
16 January 2025
Unprompted review
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Very well spoken member of staff,got…
Very well spoken member of staff,got the message across and resolved the slight problem.
Simple and effective 👌
7 January 2025
Unprompted review
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Great company to deal with
It's an extremely easy and competent company to deal with, the costs are good and as a friend unfortunately found out there service when required is extremely good and very quick.
3 January 2025
Unprompted review
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Craft Insure, wonderful service
Craft Insure were so helpful, prompt and courteous when we had to make a claim. I would have no hesitation in recommending them for their wonderful service.
19 December 2024
Unprompted review
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Consistently excellent service
Consistently excellent service. We had to make a claim this year. The process was straightforward and the people who contacted us pleasant and efficient.
19 December 2024
Unprompted review
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
All good with Craftinsure.
We have insured with Craftinsure for a few years now. Never had to claim, but they have always ensured we have everything covered that I need and find them competitive. Natasha is very helpful and explains everything.
17 December 2024
Unprompted review
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Our first boat, and first boat insurance.
We bought a first boat and were advised by the seller that Craftinsure were widely used at the club and were very easy to deal with. It was all so straightforward and competitively priced, and after 3 1/2 years ownership when we came to sell the boat, the balance of the annual premium we paid was refunded.
11 December 2024
Unprompted review
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Great service
Great service. My claim resulting from a damaged boat was settled with the absolute minimum of fuss.
I was particularly impressed with the speed of comms- every email was responded to within a couple of hours.
9 December 2024
Unprompted review
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Dinghy Insurance
I have used Craft Insure for many years and have always experienced a good, prompt service.
9 December 2024
Unprompted review
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.