I got brushes set and one of the brushes inside the box has something white on it all over the bristles which I think is mold. I emailed the support to request a replacement and left a support req... See more
Company replied
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Edit as of 06/01/2026: Corrections on my account, Craftamo is not based in England, that's on me for being a dumbass and getting information wrong. I have since had several r... See more
Company replied
Every product I've bought from Craftamo has been top notch. The brushes they made are my favorite, the course I took was amazing, and I even enjoy the paper that came each month. That's a common p... See more
Company replied
These are the nicest brushes I’ve purchased so far. I’m pretty new at watercolor so I didn’t want to spend a lot on tools until I knew I would enjoy it so I bought very inexpensive brushes at first bu... See more
Company replied
Company details
Written by the company
We are Creative, Colourful & Cruelty-Free! We are Craftamo, a passionate and creative art supplies company, who like to do things a little differently. We meticulously research, design and create our products with tremendous attention to detail, so that Craftamo artists worldwide are always hungry for more!
Contact info
83 Ducie Street, M1 2JQ, Manchester, United Kingdom
- support@craftamo.com
- craftamo.com
4.1
Great
268 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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These monthly boxes from Emma Jean…
These monthly boxes from Emma Jean contain everything needed for a complete learning experience. I've received one each month since January. Every month four new half pan watercolors provide opportunity to splash around in color theory creating a rainbow spectrum from just four colors. Two different brushes each month encourage using different brushes for different techniques. The link to the instructional video by Emma explains and demonstrates everything.
2 June 2023
Unprompted review
Reply from Craftamo
Hello Richard,
Thank you for sharing your experience with Emma Lefebvre X Craftamo's subscription box. We appreciate your continued support as a subscriber since January. It's great to hear that these boxes make you happy.
We're delighted that each box encourages you to experiment with various techniques.
If you have any further questions or need assistance, please feel free to reach out to us. We're here to ensure your continued satisfaction with Emma Lefebvre's Subscription boxes.
Regars,
Elisa
Customer Happiness Agent
Craftamo
I bought some brushes from Craftamo
I bought some brushes from Craftamo, but one of the brushes (my favorite), snapped in half when I was doing dry brush. Craftamo responded quickly to my email and offered me a free replacement! Now that is TOP customer service! They carry quality brushes and I recommend everyone take a look!
17 April 2023
Unprompted review
Reply from Craftamo
Hi Diana,
Thank you for choosing Craftamo and sharing your feedback with us! We're sorry to hear that one of your brushes snapped while you were using it However, we're happy that our customer service team helped you by responding & solving the problem quickly.
Providing top-notch customer service is our priority, and we're glad we were able to resolve the issue for you. We take pride in offering quality brushes and appreciate your recommendation to others. If you have any other questions or need further assistance, please don't hesitate to reach out. We're here to help and ensure your painting experience with Craftamo remains exceptional.
Happy Painting!
Regards,
Elisa
Customer Happiness Agent
Craftamo
Sarah Burns and Eric Yin Li Brush Sets
I purchased the Sarah Burns and Eric Yi Lin brush sets from Craftmo. One set is for gouache, the other watercolor. I am very pleased with the quality of Craftmo’s brushes. The brushes arrive beautifully packaged. They are quality brushes make painting a pleasure. Thank you Craftmo and the artists behind their brush design.
1 June 2023
Unprompted review
Reply from Craftamo
Hello Mickey,
Thank you so much for choosing Craftmo and sharing your wonderful feedback! We're thrilled to hear that you're enjoying the Sarah Burns and Eric Yi Lin brush sets, specifically tailored for gouache and watercolor painting. It brings us immense joy to know that our brushes have met your expectations in terms of quality and packaging.
We firmly believe that high-quality brushes can truly enhance the painting experience, and we're delighted to have played a part in making it a pleasure for you. Your appreciation means a lot to us, and we'll be sure to pass on your gratitude to the talented artists behind the design.
If you ever need further assistance or have any other feedback, feel free to reach out. Happy painting, and thank you for being a valued customer of Craftmo!
Regards,
Elisa
Customer Happiness Agent
Craftamo
Quality at reasonable prices
They have good prices for quality supplies. One of my favorite watercolor artists has her brush line with them but they have other materials too. Keep in mind that the shipping can take time but that was communicated to me so I knew what expect.
2 April 2023
Unprompted review
Reply from Craftamo
Hi Deborah,
We truly appreciate your kind words about Craftamo! It's fantastic to hear that you've found great value in our quality supplies, including the brush line by your favorite watercolor artist. We understand that shipping can sometimes take time, and we make sure to communicate this information upfront to set clear expectations.
We're grateful for your understanding and support. If you have any further feedback or need any assistance, please don't hesitate to let us know. We're here to help and provide you with the best possible experience.
Happy Painting!
Regards,
Elisa
Customer Happiness Agent
Craftamo
Recently purchased the Sarah burns set…
Recently purchased the Sarah burns set of brushes from Craftamo. Brushes arrived well packaged in a designer box and are very high quality for the price. With a unique combination of shapes and sizes I find them excellent for my needs in gouache and watercolor sketching. Craftamo continues to provide excellent products for a competitive price.
1 June 2023
Unprompted review
Reply from Craftamo
Hello Patrick,
Thank you for choosing Craftamo and sharing your positive feedback! We're delighted to hear that you're pleased with your recent purchase of the Sarah Burns X Craftamo Brush Set.
We take great care in packaging our products to ensure they arrive in excellent condition. It's fantastic to know that the brushes met your expectations in terms of quality and versatility.
We strive to offer exceptional products at competitive prices, and we appreciate your continued support. If you ever need further assistance or have any questions, feel free to reach out. Happy painting with your new brushes!
Regards,
Elisa
Customer Happiness Agent
Craftamo
Great products and customer service
1 June 2023
Unprompted review
Reply from Craftamo
Hi Paula,
Thank you for giving us 5-Star review! I am glad to know that you liked our products & appreciate the service that we do. I hope you're enjoying the products that you bough from us.
Regards,
Elisa
Customer Happiness Agent
Craftamo
The bamboo brushes are a joy to use
The bamboo brushes are a joy to use. I was struggling with old floppy brushes, and now I enjoy painting again! Great service too. Thank you Craftamo.
1 April 2023
Unprompted review
Reply from Craftamo
Hello Susan,
Thank you so much for your kind words! We're thrilled to hear that the bamboo brushes have brought joy back to your painting experience.
We understand how frustrating it can be to work with old and floppy brushes that don't meet your artistic needs. That's why we take great pride in creating brushes that provide a delightful painting experience. The bamboo brushes are designed to offer excellent control and responsiveness, allowing you to fully enjoy the process of creating your art.
We're also glad to hear that you had a positive experience with our service. At Craftamo, we strive to provide exceptional customer service and ensure that our customers have a smooth and enjoyable purchasing experience.
Thank you for choosing Craftamo, and we appreciate your support. Happy painting, and may your artistic journey continue to be filled with inspiration and joy!
Regards,
Elisa
Customer Happiness Agent
Craftamo
Absolutely love the Sarah Burns brushes
Absolutely love the Sarah Burns brushes. They are made really well, feel great to use (and love the teal color of the handles). Am using them more and more and couldn’t be happier.
30 May 2023
Unprompted review
Reply from Craftamo
Hi Holly,
Thank you so much for your enthusiastic feedback about the Sarah Burns brushes! We're pleased to hear that you absolutely love them and that they have been a source of happiness for your painting experience.
Crafted with great attention to detail, these brushes are made to the highest standards to ensure their quality and durability. We're delighted that you find them to be well-made, which speaks to our commitment to delivering top-notch products.we're delighted that the Sarah Burns brushes meet your expectations in that regard.
We're honored to be a part of your artistic journey, and we appreciate your support. Happy painting!
Regards,
Elisa
Customer Happiness Agent
Craftamo
I’ve been really impressed with my new brushes from Craftamo
I’ve been really impressed with the Sarah Burns brushes since I started using them about a month ago. They have kept their shape, with no shedding and are an absolute pleasure to work with for both my Watercolour and Gouache paintings. I paint every day so they are getting a workout. The set has proven to be very versatile for both Sarah’s tutorials and those of other artists that I follow. I would easily buy more brushes from Craftamo now I know I can trust they make quality brushes for the price. They arrived beautifully gift boxed and in perfect condition and the gorgeous Teal just happened to be my favourite colour. I appreciate that these brushes are cruelty free too. I own some more expensive professional brushes and can verify that the Craftamo ones are very well made, hold enough water and paint, are soft yet springy plus they feel comfortable in the hand, so I couldn’t be happier!
1 June 2023
Unprompted review
Reply from Craftamo
Hi Julia,
Thank you so much for sharing your wonderful experience with the Sarah Burns X Craftamo Brush Set ! We truly appreciate your feedback. It's fantastic to hear that the brushes have exceeded your expectations and have been a perfect fit for your Watercolour and Gouache paintings.
It's delightful that you received your brushes beautifully gift boxed and in perfect condition. We believe that presentation matters, and we want to ensure that our customers have a pleasant unboxing experience. We're glad to hear that the Teal color, coincidentally your favorite, added an extra touch of joy.
At Craftamo, we also prioritize cruelty-free practices, and we're glad you appreciate that aspect of our brushes. We understand the importance of responsible and ethical manufacturing.Your comparison to more expensive professional brushes and your verification of the quality and performance of our Craftamo brushes mean a lot to us.
Thank you again for sharing your positive feedback. We're thrilled to have gained your trust in Craftamo's quality brushes, and we look forward to serving you in the future.
Happy Painting!
Regards,
Elisa
Customer Happiness Agent
Craftamo
Excellent Brush Set
First, Craftamo is an excellent company to work with on the purchase. Second, the brushes are excellent. They are there to assist you. Following Sarah Burns on YouTube! Bought these brushes in the first release sale. They are fantastic. These brushes are so much better than the Etchr Gouache Brush set that I purchased some time ago. I hope that Craftamo reruns the brushes for others to purchase and use.
17 January 2023
Unprompted review
Reply from Craftamo
Hello Chips,
Thank you for reaching out to us and sharing your wonderful feedback about Craftamo! We truly appreciate your kind words and are thrilled to hear that you had an excellent experience with us.
At Craftamo, we take pride in providing top-notch products and exceptional customer service. It's great to know that you found our brushes to be excellent and that they have exceeded your expectations. We strive to offer high-quality tools that assist you in your creative endeavors.
It's fantastic that you're following Sarah Burns on YouTube and that she introduced you to our brushes. We value the support of influencers and the creative community, and we're glad that you found our brushes to be fantastic. We're constantly working on improving and expanding our product offerings to meet the needs of artists like you.
Your comparison to the Etchr Gouache Brush set speaks volumes about the quality of our brushes. We're delighted that you found our brushes to be superior and more satisfying to use. It's our goal to provide artists with the best tools to unleash their creativity.
Sarah Burns X Craftamo Brush Set is already available in our website. Once again, thank you for choosing Craftamo. We're grateful to have customers like you who appreciate our products and the support we provide
Happy Painting!
Regards,
Elisa
Customer Happiness Agent
Craftamo
I bought their bamboo brushes and Emma…
I bought their bamboo brushes and Emma Lefebvre brushes and subscriptions as well. I love craftamo’s brushes because of their pointy ends. The company also has a good customer service. They are very good at responding to my emails
8 May 2023
Unprompted review
Reply from Craftamo
Hello Aileen,
It's great to hear that you've had a positive experience with Craftamo's bamboo brushes and Emma Lefebvre X Craftamo brushes! The pointy ends of the brushes must make it easier to achieve fine details in your artwork. It's also good to know that our customer service meets your needs. Thank you for sharing your feedback!
Regards,
Elisa
Customer Happiness Agent
Craftamo
I love everything about this kit!!
I love everything about this kit!!! Thanks
27 April 2023
Unprompted review
Reply from Craftamo
Hi Bonnie,
Thank you for giving us 5-Star review! I am happy to know that you liked the product that you purchased from us . I hope it's helping you with your painting journey. Thank you for supporting Craftamo and Happy Painting!
Regards,
Elisa
Customer Happiness Agent
Craftamo
Super Happy about Sarah Burns Studio…
Super Happy about Sarah Burns Studio Brushes!
The shipping was quick and without any issues. The Brushes came in a beautiful Box. The Brushes are awsome, hold the water perfectly and they are fun to use :)
I just finished my first painting with them!
17 March 2023
Unprompted review
Reply from Craftamo
Hello Sa Sa,
hank you for your feedback about our Sarah Burns Studio brushes! We're thrilled to hear that you are super happy with your purchase and that our shipping process was seamless for you.
We take pride in our packaging and it's always great to hear when our customers appreciate the extra care and attention that we put into every order.
We're glad to know that the brushes are holding water perfectly and that you're finding them fun to use. Our team of experts ensures that each brush is crafted with the highest quality materials, so that you can get the most out of your painting experience.
We hope that your first painting with the brushes turned out great and that you'll continue to enjoy using them for your future projects. I Thank you for choosing our brand and happy painting!
Regards,
Elisa
Customer Happiness Agent
Craftamo
I have signed up for subscriptions…
I have signed up for subscriptions boxes with Emma Lefebvre. These are so awesome! I love the paper, the new brushes and the paints. The instruction videos make everything so easy. You get some color theory, how to tips and I am loving these every month. As a beginner they take some of the fear out of getting started. Well done!
23 April 2023
Unprompted review
Reply from Craftamo
Hello Betty,
Thank you for your wonderful feedback about our subscription boxes! We are thrilled to hear that you have been enjoying the products and materials that come with each box. Our team works hard to curate the best quality paints, brushes, and paper to inspire your creativity and help you develop your skills.
We're glad to hear that the instruction videos have been helpful and that they make it easier for you to get started. As a beginner, we understand that it can be challenging, which is why we aim to create an environment where you can learn and grow in a supportive and encouraging way.
Thank you again for your kind words, and we look forward to continuing to provide you with quality art supplies and instruction.
Happy Painting!
Regards,
Elisa
Customer Happiness Agent
Craftamo
Great customer service
Great customer service. Enjoy my artist that they are featuring
22 April 2023
Unprompted review
Reply from Craftamo
Hello Trudy,
Thank you for sharing your positive experience with our customer service team! We take great pride in providing excellent customer service and it's always a pleasure to hear when we exceed our customers' expectations.
We're also thrilled to know that you enjoy the featured artist we're currently showcasing. We strive to bring the best talent and art to our community of customers, and we're glad to hear that our selection has resonated with you.
We appreciate your support and if there's anything else we can do to enhance your experience, please don't hesitate to reach out. Thank you for choosing our brand, and we look forward to serving you again soon!
Happy Painting!
Regards,
Elisa
Customer Happiness Agent
Craftamo
Reply from Craftamo
Hi Emily,
Thank you for giving us 5-Star review! I am glad to know that you loved Emma Lefebvre X Craftamo Subscription Box. I hope it helps you create a lot of beautiful painting!
Thank you for choosing Craftamo & Happy Painting!
Regards,
Elisa
Custtomer Happiness Agent
Craftamo
Great quality brushes and holds water…
Great quality brushes and holds water and colour well. No hairs fall out either which is so good!
16 April 2023
Unprompted review
Reply from Craftamo
Hi Angela,
Thank you for your positive feedback! We are glad to hear that you are satisfied with the quality of our brushes. Our team of experts ensures that every brush is crafted with the finest materials to meet the demands of professional artists and hobbyists alike. It's great to know that our brushes are able to hold water and color well without any hairs falling out. We take pride in providing high-quality products that meet the needs of our customers, and we hope that you will continue to enjoy using our brushes for your artistic endeavors.
Happy Painting!
Regards,
Elisa
Customer Happiness Agent
Craftamo
Craftamo has very nice products
Craftamo has very nice products. And they are environmentally friendly. I purchased a brush set last year and this I'm receiving monthly the Emma Lefevre watercolor kits. So fun.
12 April 2023
Unprompted review
Reply from Craftamo
Hello Kim
Thank you for giving us 5-Star review.I am pleased to know that you are enjoying your Emma watercolor subscription box.
We take pride in ensuring that our products are of the highest quality and that they are packaged beautifully to enhance your experience. We are also delighted to hear that you appreciate the extra thoughtful touches we add to each subscription box.
We truly value your patronage and hope that you continue to enjoy your Emma watercolor subscription.
Best regards,
Elisa
Customer Happiness Agent
Craftamo
Very careful packaging of products
Nice, careful packaging! Wonderful supplies.
13 April 2023
Unprompted review
Reply from Craftamo
Hi Bourland,
Thank you for giving us 5-Star review.I am pleased to know that you are enjoying the brushes that you purchased from us.
We take pride in ensuring that our products are of the highest quality and that they are packaged beautifully to enhance your experience.
We truly value your patronage and hope that you continue to enjoy your brushes.
Best regards,
Elisa
Customer Happiness Agent
Craftamo
I love my Emma watercolor subscription
I love my Emma watercolor subscription. The brushes and paints are lovely, I enjoy the extra thoughtful touches, and the packaging is beautiful.
10 April 2023
Unprompted review
Reply from Craftamo
Hello Karen,
Thank you for taking the time to share your positive experience with us. We are thrilled to hear that you are enjoying your Emma watercolor subscription and that you appreciate the quality of the brushes and paints included in each box.
We take pride in ensuring that our products are of the highest quality and that they are packaged beautifully to enhance your experience. We are also delighted to hear that you appreciate the extra thoughtful touches we add to each subscription box.
We truly value your patronage and hope that you continue to enjoy your Emma watercolor subscription. If you have any questions or concerns, please don't hesitate to reach out to us. We are always here to assist you.
Best regards,
Elisa
Customer Happiness Agent
Craftamo
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