First of all, when using my brushes from Craftamo, it feels like I’m using quality. Shipping takes a little while to the States, but it’s worth it! And when I experienced an issue with one of my them... See more
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I want to thank Joni young , for choosing such beautiful paint, from Craftamo!. The quickest delivery I’ve received from the UK. Their customer service , is top notch! If you have any concerns about y... See more
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I am so happy with the customer service I have received from Craftamo this month! My summers are spent in France and Germany due to my husband’s academic research. I wanted to continue receiving my m... See more
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I recently purchased Emma Lefebvre X Craftamo Signature Brush Set and I absolutely love these watercolour brushes. From the very first moment I was in contact with Craftamo they have been a pleasur... See more
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Company details
Written by the company
We are Creative, Colourful & Cruelty-Free! We are Craftamo, a passionate and creative art supplies company, who like to do things a little differently. We meticulously research, design and create our products with tremendous attention to detail, so that Craftamo artists worldwide are always hungry for more!
Contact info
83 Ducie Street, M1 2JQ, Manchester, United Kingdom
- support@craftamo.com
- craftamo.com
4.3
Excellent
293 reviews
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Replied to 100% of negative reviews
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I like the monthly lessons as they keep…
I like the monthly lessons as they keep me painting something different each time and it’s fun to open and see what you get.
3 May 2026
Unprompted review
Reply from Craftamo
Hi Connie😊
Thank you so much for your lovely review 💛🎨
We’re really happy to hear that you’re enjoying the monthly lessons and that they keep your painting fresh, fun, and inspiring each time ✨ It’s exactly what we hope for — something exciting to open and look forward to every month 📦💛
We truly appreciate your support and are so glad to have you on this creative journey with us 🎨😊
Best regards,
Mau
Craftamo Customer Happiness Agent
Quality and the personal touch.
The quality of Craftamo’s products is fantastic but their customer service takes it up a notch. I have made many purchases from Craftamo, small and large purchases, and have had a great experience each time. Anytime you have a question or issue they are quick to respond. The products are beautiful and well made and I love their collaborations with their artists. The Craftamo team really loves their product, artists and customers and it really shows. My most recent purchase was last week but I have made many purchases in the last 6 months since I started painting and I’m sure I’ll make many more.
23 April 2026
Unprompted review
Reply from Craftamo
Hi Sinclaire,
Thank you so much for your incredibly kind message — it truly means the world to us 💛🎨✨
We’re absolutely delighted to hear that you’ve had such wonderful experiences with Craftamo, and it means so much to know that our products, artist collaborations, and customer support have made a positive impact on your creative journey 🖌️💛
Hearing that you’ve chosen Craftamo for many of your painting supplies over the past 6 months is such an honor, and we’re so grateful to have you as part of our creative community 😊
Messages like yours inspire our whole team and remind us why we love what we do — supporting amazing artists like you every step of the way 🎨✨
Thank you again for your support, trust, and kind words. We can’t wait to continue being part of your painting journey 💛
Best regards,
Mau
Craftamo Customer Happiness Agent
Quality product and easy order
The quality of products is great. It's easy to order. And I don't get buried in junk mail now that they have my email address. The only downside was shipping. It took longer than I expected and the tracking of the package didn't give me much information. But I did get the package timely, I think I was just so excited to get the new brushes I was being impatient. I would order from Craftamo again.
30 April 2026
Unprompted review
Reply from Craftamo
Hi Julie,
Thank you so much for taking the time to share your feedback with us 💛🎨✨
We’re delighted to hear that you found our products to be great quality, that ordering was easy, and that your overall experience was a positive one 😊
We also really appreciate your honest feedback regarding shipping and tracking. We completely understand the excitement of waiting for new brushes to arrive 🖌️📦✨ Your comments help us understand where we can continue improving, especially around delivery updates and tracking visibility.
Most of all, we’re so happy to hear that your package arrived safely and that you’d order from Craftamo again — that means a lot to us 💛
Thank you again for your support and for being part of our creative community 🎨✨
Best regards,
Mau
Craftamo Customer Happiness Agent
The service was excellent
The service was excellent, friendly, helpful. The product purchased was 1st class very happy with the experience and will definitely buy again from Craftamo.
1 March 2026
Unprompted review
Reply from Craftamo
Hi Gina,
Thank you so much for your kind feedback — we truly appreciate it 💛🎨✨
We’re delighted to hear that you had an excellent experience with our service and that you’re very happy with the quality of your purchase 🖌️📦 It means a lot to know you found both the product and support to be first class.
We’re especially grateful for your support and are so happy to hear you’ll be shopping with Craftamo again 💛
Thank you once again for being part of our creative community — we look forward to serving you again soon 🎨✨
Best regards,
Mau
Craftamo Customer Happiness Agent
The packaging is seriously inadequate
The packaging is seriously inadequate. I was excited to buy high quality brushes with a nice box to store/carry them. The box is so mangled it is ridiculous. It won’t close. It was shipped in a bubble sleeve. Who ships an item like this in a bubble sleeve? This is so upsetting. I will not buy another item from Craftamo and I’m considering sending this order back for a refund.
19 April 2026
Unprompted review
Reply from Craftamo
Hi Niki,
Thank you for taking the time to share your feedback with us, and we’re truly sorry to hear about your experience with the packaging 💔📦 This is certainly not the level of quality or care we aim to provide, especially for items meant to be both functional and enjoyable to use. We completely understand how disappointing it must be to receive a product in this condition.
Please rest assured that your case has already been escalated to our dedicated team for further review and handling 🔍✨ They will be reaching out to you via email shortly to assist you with a suitable resolution and next steps. Kindly keep an eye on your inbox, as well as your spam or junk folder, just in case their message is filtered there 📩
We truly value your support and appreciate you giving us the opportunity to make this right. Thank you for your patience and understanding while we work to resolve this matter for you 💛🙏✨
Best regards,
Mau
Craftamo Customer Happiness Agent
The products are all wonderful however…
The products are all wonderful however EVERY SINGLE PACKAGE (sub boxes and brushes!) arrives damaged. I don't even bother reporting it anymore, they do nothing.
3 April 2026
Unprompted review
Reply from Craftamo
Hi there 💛
Thank you so much for your honest feedback, we truly appreciate you taking the time to share this with us. It means a lot to hear that you love the products, but we’re really sorry to hear that your packages have been arriving damaged 😔 That’s absolutely not the experience we want for you.
We’d really love the chance to make this right for you. If you’re open to it, please reach out to us directly at support@craftamo.com so we can assist you further and find a proper solution 🙏✨
We’re here for you and would genuinely love to turn this experience around 💕
Warmly,
Plinky
Head of Customer Happiness
Craftamo
Unhappy with customer service response
I have written four emails with no response regarding the automatic Renew on a subscription. I have already been charged for the next 6 months of a subscription and I do not want it to Auto Renew at the end of the 6 months. No one is responding, and there's no customer service phone number to call.
7 April 2026
Unprompted review
Reply from Craftamo
Hi Darlene 💛
Thank you for reaching out, and I’m truly sorry for the frustration you’ve experienced trying to get in touch with us. I completely understand how important it is to have your request acknowledged, especially regarding your subscription.
I wanted to let you know that we have received your message, and I will be personally assisting you in addressing your concern 😊
I also sincerely apologize if you did not receive our earlier responses, there was a technical issue that may have prevented some of our emails from being delivered properly.
Please rest assured that your request is now being handled, and we’ll make sure everything is taken care of for you as quickly as possible. If there’s anything else you’d like us to review regarding your subscription or order, feel free to let me know and I’m happy to help.
Thank you so much for your patience and understanding 💛
Warmly,
Plinky
Head of Customer Happiness
Craftamo
Terrible customer service & quality control
I bought Sarah Burns' travel brushes but there was a manufacturing issue identified with the brushes when I received them in December 2025, where it was impossible to uncap some brushes without the use of pliers.
I understand that the batch manufacturing defect may take some weeks to fix, but unfortunately when I received my replacement brushes in early Feb 2026, they accidentally sent me out the wrong brush despite confirming with me what needed to be replaced.
It is now late Mar 2026, and I still have not been sent out the correct brush. Every time I have had to send emails to Craftamo every week or so, and in return I am emailed a bunch of platitudes, but with no explanation why the correct replacement is still not sent out, except that they are waiting to hear from their fulfillment team - which apparently takes more than 2 months to get back to them.
At no point has Craftamo taken initiative to update me on the issue and timelines for resolution. The brush defect issue was identified in mid-Dec and it has taken them more than 3 months and counting to fix it - if they ever will.
I will not be buying from them again, which is unfortunate as I've had good experiences with their subscription boxes in the past.
27 March 2026
Unprompted review
Reply from Craftamo
Hello Connie,
Thank you so much for taking the time to share your experience with us. I’m truly sorry for the frustration and inconvenience this situation has caused 😔💛
I completely understand how disappointing this must have been, especially with the delay. This is not the experience we want to provide, and we truly appreciate you bringing this to our attention.
Our fulfillment team has carefully checked and confirmed that your replacement brush is in perfect condition before dispatch to ensure everything is correct this time.
Your replacement order has now been processed, and you will be receiving a notification with the delivery details shortly.
We’re also keeping a close eye on this to make sure everything arrives as expected and that everything is properly resolved for you.
We truly appreciate your patience and the opportunity to make this right 💛
Warmly,
Plinky
Craftamo
Very pleased!
These are the nicest brushes I’ve purchased so far. I’m pretty new at watercolor so I didn’t want to spend a lot on tools until I knew I would enjoy it so I bought very inexpensive brushes at first but soon realized the very low quality. The Craftamo brushes were recommended. I put each bush to use when they arrived and I noticed right away how beautiful they were, how the tips stayed pointed and tight and how smooth my art was. They are also very easy to use and keep clean. I thought they were reasonably priced for the higher quality. I highly recommend this brush set.
9 February 2026
Unprompted review
Reply from Craftamo
Hi Tanya,
Thank you so much for taking the time to share such a wonderful and detailed review 😊🎨 We are truly delighted to hear that our brushes have made such a positive difference in your watercolor journey. It means a great deal to us to know that you noticed the quality, smooth performance, and ease of use right away 💖
We especially appreciate your kind words about the value and craftsmanship of the brush set. Knowing that our products help artists, especially those new to watercolor, feel more confident and enjoy painting even more is exactly what we strive for 🌸✨
Thank you again for your recommendation and for choosing Craftamo. We wish you many happy and creative painting moments ahead 💌
Warm regards,
Mau
Craftamo makes beautiful brushes
Craftamo makes beautiful brushes. I have purchased 2 sets and enjoy them both.Their dedication to using low impact materials is very special.
Belinda🥰
4 February 2026
Unprompted review
Reply from Craftamo
Hi Belinda 🥰🎨
Thank you so much for your kind words! We’re thrilled to hear that you’re enjoying both of your brush sets and that our commitment to low-impact materials is something you value 🌱🖌️
It truly means a lot to us to have your support and to know our brushes are helping you enjoy your art. 💛
Warm regards,
Mau
Excellent brushes and great customer service
I was very excited to be able to order the Sarah Burns Travel Brushes. I had a problem with a few of the brushes but Craftamo were amazing in their help and support - I am very impressed! The brushes are very good quality - I have been using the for both gouache and watercolour. I love the variety of brushes included in the set. I couldn't be happier!
1 February 2026
Unprompted review
Reply from Craftamo
Hi Enna,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re enjoying the Sarah Burns Travel Brushes and that our team could help resolve the issues you had 🖌️✨
It’s amazing to know that the brushes are working well for both gouache and watercolor, and that you love the variety included in the set 🎨💖 Your support and kind words truly mean the world to us!
Happy painting and creating! 💛
Warm regards,
Mau
Craftamo experience
Craftamo customer service has been great. They are very responsive to questions. The product and services have been wonderful. I'm very glad that I bought a subscription through this company as they are working and collaborating with talented artists.
26 January 2026
Unprompted review
Reply from Craftamo
Hi Nissa,
Thank you so much for your kind words and for taking the time to share your experience! 💛
We’re thrilled to hear that you’re enjoying both our products and our collaborations with talented artists. It means a lot to us to know our efforts are making a positive impact for our customers 🎨✨
Your support and feedback truly encourage us to keep creating and improving. Thank you again, and we look forward to bringing you more exciting projects in the future!
Warm regards,
Mau
The quality of your products
I absolutely love Craftamo products~ THE QUALITY IS EXCELLENT!!! I have never been disappointed~
I am also very excited waiting for each order and to be able to follow along with the instructions to a very satisfied finish~
Thank you all so VERY much~
Sincerely,
Phyllis~
25 January 2026
Unprompted review
Reply from Craftamo
Hi Phyllis,
Thank you so much for your wonderful message! 💛
We’re thrilled to hear how much you’re enjoying your Craftamo products and tutorials—it truly makes our day to know our work is helping artists like you create and have fun 🎨✨
Your excitement and support mean the world to us, and we can’t wait to keep sharing more projects with you in the future!
Thank you again for your kind words, and happy painting! 😊
Warm regards,
Mau
My First Order - So Happy!
I recently received my first order from Craftamo - the The Emma Lefebvre X Craftamo Limited Edition Travel Brush Collection. I could not be happier with the ease of ordering, great communication, and prompt delivery. Most importantly, I used the brushes on a recent trip and they are fantastic - compact and lovely to use. I had trusted that if they were endorsed by Emma that they would be of high quality. I was not disappointed! I look forward to trying out other Craftamo products.
19 January 2026
Unprompted review
Reply from Craftamo
Hi Carol,
Thank you so much for your wonderful message 💌😊
We’re absolutely thrilled to hear that you’re enjoying the Emma Lefebvre X Craftamo Limited Edition Travel Brush Collection! It’s fantastic to know they were perfect for your recent trip, and that the ordering process and delivery met your expectations ✨🖌️
Your kind words truly mean a lot to us, and we can’t wait for you to try more Craftamo products. We hope they continue to bring joy to your creative journey 🎨💛
Warm regards,
Mau
STILL WAITING!!! BUYER BEWARE!!!
STILL WAITING: BUYER BEWARE!
* August 14th I purchased a watercolor
Subscription.
* August 15th I tried to cancel.
* My cancelation requests were
IGNORED.
* CRAFTAMO proceeded to ship out
FIRST PRE ORDER BOX two months
after practically begging to cancel!
* Finally received $400 credit of my
$465 charge back to my credit card
account!
* Put the remaining balance in dispute
because the company wants me to
Pay for their mistake!
DO NOT BUY SUBSCRIPTIONS FROM THIS COMPANY!!!
14 August 2025
Unprompted review
Reply from Craftamo
Hi Nancy,
Thank you for bringing this to our attention, and I’m truly sorry for all the frustration and inconvenience this situation has caused 😔💛 We genuinely want to resolve this for you properly and get everything sorted as quickly as possible.
At this time, there is an open PayPal dispute/case on the transaction. Unfortunately, PayPal does not allow us to process any refunds while a case is still open on their system.
To allow us to issue the remaining refund to you, we kindly ask that you please close the PayPal case first. Once it is closed, we will be immediately able to proceed with the refund on our end.
As soon as that’s done, please let us know, and we’ll take care of the refund right away for you 💛
Thank you for your understanding, and we truly appreciate the opportunity to make this right.
Warm regards,
Mau
Awesome awesome Company
Its been some years now that i buy my paint brushes here. They are amazing, the products, 10/10. They support artists all over the world, it’s completely vegan, i have at least 15 sets now, i know im kind of addicted lol, but i use them all !! Their customer service is AMAZING!!! Everytime i had a problem with my order , their helped me and it exceeded my expectations. I had a defect set and i was offered a new one, no questions ask. For me its a win in every aspect. Almost every set is in collaboration with an artist so by buying, You support artists, support a small business , its vegan, the quality is top notch, and you know that if theres an issue, they will solve it quickly, not like other brands that ignores your emails. And did i say that the brushes are BEAUTIFUL!!!!!!
18 January 2026
Unprompted review
Reply from Craftamo
Hi Laurence,
Wow — thank you so much for taking the time to share such a wonderful message! 🥰 We are absolutely thrilled to hear how much you love your brushes and appreciate everything about Craftamo 🎨✨.
It truly makes our day to know that our products, collaborations with artists, and customer service have exceeded your expectations. Your support means the world to us, and it’s fans like you who make what we do so rewarding ❤️
Also, I couldn’t agree more — our brushes are beautiful, and it’s amazing to hear you’re putting them all to good use! We’re so grateful to have you as part of our community and can’t wait to keep bringing you more brushes and creative inspiration 🌷
Warmly,
Mau
Nightmarish “customer service” and no easy cancellation of boxes
It’s a nightmare to cancel anything or get consistent responses from this company. I can’t tell if they’re replying to my emails with AI or if there’s an actual human with the explicit goal of breaking my will. I’ve messaged them multiple times to cancel boxes and got conflicting or outright contradictory answers. Most recently, I sent an email telling them to cancel a subscription (instead of applying a discount) and got back “alright, we will apply the discount”. The actual art supplies are good quality. However, the lack of easy cancellation and tight windows for doing so (within two weeks of an order whether or not it will take several months to ship out, OR within 15 days of receiving your first box) make it a poor option for anyone who isn’t prepared to be locked into 50-100usd per month for the next year. Further, the customer service emails will make you go back and forth several times before a box is cancelled and don’t send replies over weekends, which makes the fifteen days after a box arrives a bit more nerve wracking to try to cancel in
18 January 2026
Unprompted review
Reply from Craftamo
Hi Rebecca,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your frustration with the subscription cancellation process and communication — this is never the experience we want for our customers, and we genuinely appreciate you bringing it to our attention.
To clarify, our team does not operate on weekends, which can sometimes delay responses, but we always strive to resolve requests as quickly as possible during business hours. We also provide our subscription policies upfront, including cancellation windows, to ensure clarity, though we understand how these timelines can feel tight.
We’re glad to hear that you were satisfied with the quality of the art supplies themselves, and we appreciate your honest feedback as it helps us improve both our communication and processes for all customers.
Warmly,
Mau
No item no updates
UPDATE:
Thank you Craftamo! You did a wonderful job fixing this issue. Thank you for refunding me and making sure I got the order I placed originally-by the way I love the brushes and would order again-if nothing else but to know if there is an issue your customer service will come through like heroes with capes!
2/9/2026
I placed my order on December 27, 2025 and it never shipped. I asked for an update 3 times. 2 times I was told I would have an answer when they got with their fulfillment team. After no follow up I contacted them a 3rd and no response. Do not order from this company.
26 December 2025
Unprompted review
Reply from Craftamo
Hi Ashley,
Thank you for taking the time to share your experience. We’re genuinely sorry for the frustration caused by the lack of timely follow-up on your order.
Your order was delayed due to two items being out of stock, and we have informed you about this via email. Whilst this is no excuse, the delay and gap in communication is due to the holiday period and slow responses between departments, and we understand why this is disappointing.
We’ve since reached out to you directly to explain the situation in full and to offer a resolution to make this right. We’re also reviewing our internal follow-up processes to ensure clearer and more proactive communication going forward.
We appreciate you bringing this to our attention and giving us the opportunity to improve.
Kind regards,
Mau
Customer Happiness Agent
Craftamo
Awesome Art Supplies
I found Craftamo through my desire to take up watercolor painting again. Sarah Burns videos on YouTube led me to my first Craftamo purchase. I am pleased with everything about my experience as a customer. I purchased a few brushes and came back for more.
7 January 2026
Unprompted review
Reply from Craftamo
Hi Wende,
Thank you so much for sharing this - it truly means a lot to us.
We love hearing that Sarah’s videos helped spark your return to watercolor, and we’re honoured that Craftamo could be part of that journey. Collaborating with artists like Sarah is something we care deeply about, so knowing it resonated with you makes our day.
We’re thrilled you enjoyed your brushes enough to come back for more, and we’re grateful to have you as part of the Craftamo community. Wishing you many happy hours of painting ahead 🎨✨
Warm regards,
Mau
Customer Happiness Agent
Craftamo
Delivery issues, company intervention
Edit as of 06/01/2026:
Corrections on my account, Craftamo is not based in England, that's on me for being a dumbass and getting information wrong.
I have since had several responses, emails and correspondence from the company who apologised for any issues, kept an eye on the tracking and then proceeded to escalate with Evri when there was still no delivery several days later despite the delivery company stating it was 'being delivered today' (for the 5th time). Funnily enough, the parcel was then delivered that day to the postal stop I had requested.
I have my brushes now and can confirm they survived. The quality seems good from what I've used of them so far. The box they came into was sadly battered to all hell, so I'm knocking a star off for that. I'm fairly sure that's Evri using my parcel as a football mind you. Most of my issues are based with Evri at this point. We have historical issues with them in the south of England and the tracking website was down for Evri as well making the whole ordeal even more stressful than it needed to be.
That being said, big thanks to Dan for personally looking at my case and sorting things out. He was very professional and kept his word about keeping track of the delivery and escalating if there was no improvement.
Original post:
I really, really wanted to like this company. I don't like leaving bad reviews, or 1 stars, but considering I don't even have to product to say if it was at least good or not, I don't have much of a choice.
Sarah burns is one of my favourite gouache artists and when I saw her video on the restock her her travel set, I caved and brought it. It wasn't cheap for synthetic brushes, but it was supporting an artist I looked up to, and it was my birthday month, so I decided to treat myself.
I made my order on the 12th, but had realised the Shopify auto log in had 'auto-corrected' my shipment address to my old one (even though I'd put in the correct one originally). I emailed Craftamo immediately after making the order. They shipped in 2 days, I didn't get an email response until 15th. Orders already in transit, they can't do anything, 'but you can try contacting the courier when it's closer to transit'. But hey, the email had lots of emoji sparkles (and not even an apology), very professional. Strike one.
So I got onto Evri (and feel nervous cause Evri does NOT have a good reputation), and organise to have it dropped at a parcel pick up point.
A week goes by, then another. No update, parcels still 'on it's way'. I expected a bit of a delay because of Christmas, but it was supposed to be 48h tracked shipping and it's now getting silly. My birthdays been and gone (28th), and I'm still down a £60 paint brush set that cost another £10 in shipping from the same country. Strike 2.
I go onto Evri to see about contacting them for the delay, it just says contact the seller. I email again, and get an automated response back saying they'll attempt to respond to my email in 24 hours. That was on the 29th. It's now the 2nd. No response from Craftamo, and now Evri's tracking won't even accept my tracking number. Strike 3.
At this point, they can cancel the whole shipment (if it even exists anymore) and give me my money back. I won't be making another purchase from Craftamo, and if I don't hear back I will be escalating. I've had less problems from fake sellers on ebay.
12 December 2025
Unprompted review
Reply from Craftamo
Hi Alexandra,
Thank you for sharing this - I’m genuinely sorry for the frustration caused by this delay, particularly over the Christmas period.
The order did ship correctly and on time from our warehouse, however it appears that the courier has experienced an extended delay. I’ve reviewed the tracking personally today and can see the parcel is now out for delivery.
I’ve reached out to you directly to ensure this completes smoothly, and to step in immediately if there are any further issues.
We appreciate you supporting an artist collaboration and regret that the delivery delay overshadowed the experience.
Regards,
Mau
Customer Happiness Agent
Craftamo
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