I barely had submitted my order when I got a text from Craft-Hub, asking questions to give them information as to how they will make this product. Usually I get no texts and wind up getting a product... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My first order was fast and convenient. The second order has been helped a lot by Sandra! She recommended items that my niece might like and helped me with a discount code. Awesome experience!
Your site was perfect. My mom's in a nursing home and needed gift ideas for friends. Your sun catchers puzzles were our pick. Jodi our representative was also amazing, from verify my address to making... See more
The puzzle arrived quickly in good shape. I was able to put the puzzle together fairly easily and it was beautiful. I had a little confusion about putting it together. I emailed Craft Hub Support. The... See more
Company details
- Craft Store
- also in
- Art Handcraft
Written by the company
Craft Hub was founded in 2019 by Isabelle and Pierre, parents of three kids in Montreal, Canada. Craft Hub is the answer of a very important question for parents: “How can we find creative and fun activities to recommend our kids to play”? Especially in a world where kids are so easily confronted with video games portals. Isabelle and Pierre thus came up with the idea to create a store that would provide games enhancing the creativity of their loved ones. While the store initially targeted kids, adults progressively became the main customers of the store as they do were looking to satisfy their quest for creativity. After all, creators have no age! Craft Hub is now present on three continents and is serving hundreds of creative seekers per day. We put our customers first and continuously create ways to please them with new products and new concepts.
Contact info
16192 Coastal Highway, 19958, Lewes, United States
- support@craft-hub.com
- craft-hub.com
4.3
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 78% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I would like to give Craft Hub five…
I would like to give Craft Hub five stars because l had purchased an acrylic jigsaw online, not realising that l had made a mistake with the order realising after l made the payment. I contacted customer support based in USA the responded straightaway rectified my order and payment was amended straightaway so a big thank you to Anna.
1 November 2026
Unprompted review
So far I have been leary but now that I…
So far I have been leary but now that I have talked to someone I am a little more trusting.
I can't wait to get my hummingbird and hang it in the window.
4 November 2026
Unprompted review
Too long waiting for order. …
I have been waiting weeks for last order.
4 November 2026
Unprompted review
Reply from Craft Hub
Hi Joy,
We're sorry to hear that you've been waiting longer than expected for your order. We understand how frustrating it can be to wait weeks for a purchase, and we'd appreciate the opportunity to look into this for you.
Unfortunately, we haven't been able to locate your order or any previous communication with our support team. Could you please send us your order number or the email address used at checkout via private message so we can investigate the delay and assist you further?
Thank you for bringing this to our attention. We look forward to helping you resolve this.
First visit to craft hub. Beautiful.
The choices are pleasing to see. There's several I'll come back to grab.
3 November 2026
Unprompted review
I really like these wooden puzzles
I really like these wooden puzzles. I have about 20 done alteady.
3 November 2026
Unprompted review
They gave me what l wanted and checked…
They gave me what l wanted and checked my address for accuracy. Thank you.
3 November 2026
Unprompted review
My order was placed a month ago and I…
Be careful when selecting options, when you place order it changes the design!! My order was placed a month ago and I have yet to receive it. Way to long for delivery. That product looks nice so I can't wait to get it.
3 November 2026
Unprompted review
Reply from Craft Hub
Thank you for sharing your feedback, Debi! We're sorry for the confusion with the design selection and the delay in receiving your order. We understand how exciting it is to wait for something you've been looking forward to, and we appreciate your patience. Please send us your order details or the email address associated with your purchase so we can look into the delivery status and assist you further. We hope you enjoy your product once it arrives!
They were very helpful and friendly…
They were very helpful and friendly when I had questions and answered promptly. I'm excited to receive my stained glass puzzles!!
2 November 2026
Unprompted review
Gabriella reached out and helped me.
Gabriella reached out and helped me make the right decision and it helped she gave me a code. I can’t wait to do these. They’ll make great Christmas gifts. I got a custom Diamond Painting and the Lion Ying Yang Puzzle
3 November 2026
Unprompted review
Awesome service and product!
3 November 2026
Unprompted review
Terrific customer service with prompt…
Terrific customer service with prompt responses clarifying my order. Excited to receive the lighthouse puzzle that will make perfect gift for a friend from the East Coast.
The only downside was it seemed a bit confusing about US versus Canadian dollars
2 November 2026
Unprompted review
It’s amazing I connected with an…
It’s amazing I connected with an employee with the same name as mine
I think we will get along just fine
2 November 2026
Unprompted review
Excellent customer service
Easy website to navigate and excellent customer service!!!!
2 November 2026
Unprompted review
It was unexpected to get a text…
It was kind of unexpected to get a text from a real person. But was it a real person? The conversation seemed real buuut with all of this AI you really don't know. I was able to ask a question without having to do a total deep dive into the companies website. That was a plus and I got my answer. I dont think it was from the USA. I really wanted it to be. I like the product. I hope it’s as good as it seems. Customer service was good. Looking forward to my order.
2 November 2026
Unprompted review
Customer Service
Customer Service, Sheryl, is amazing. Very helpful, professional and a pleasure to do business with. I give Sheryl 5 stars!!!!
2 November 2026
Unprompted review
Excellent customer service
Excellent customer service, friendly and very responsive to order confirming shipping details.
2 November 2026
Unprompted review
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