cradlemasks.com Reviews 

121
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

A second purchase of these masks - we find them comfortable and reassuring. Have also purchased some for an elderly family member. Prompt delivery.

Rated 4 out of 5 stars

I have routinely bought these FFP2 masks from the beginning of the pandemic and found them very comfortable to wear for 6 hour shifts. However recently the packaging has changed, not a problem but als... See more

Rated 3 out of 5 stars

I paid for the fastest delivery option but it took ages to ship and only just arrived in time, creating stress. Also I made two different purchases and paid shipping twice (because it wasnt clear at c... See more

Company replied

Rated 4 out of 5 stars

Arrived promptly, a well fitting mask with the benefit of my glasses not steaming up! One small problem, the ear strings are too short so my earlobes are bent forward, not a problem for a quick dash i... See more

Company replied

Company details

  1. Medical Equipment Supplier

Information provided by various external sources

Cradle supplies a range of premium protective face masks to help prevent the spread of Covid-19. For every KN95 mask sold we make a donation to the NHS Charities Together fund to support NHS staff caring for Covid-19 patients.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

121 reviews

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4.3

All reviews

(121)

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Rated 5 out of 5 stars

Excellent customer service!!

This company are spot on for customer service! I had an issue with Royal Mail and this company dealt with it immediately, I was really impressed! It’s very rare to have that level of service so I give them 5stars! I bought the FFP2 masks for travelling, they fit really well, very comfortable although would be nice to have a smaller version for a woman as it does feel like it covers my entire face. Otherwise it’s perfect, will recommend to friends and family

9 November 2021
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Reply from cradlemasks.com

Thanks Kelly - glad we delivered!

Rated 5 out of 5 stars

Swift, responsive service

After buying an anti-viral mask recently I contacted the company for some additional information and advice. Cradle Masks responded swiftly, offering practical help and going far more than the extra mile. Thank you for an excellent service.

8 November 2021
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Reply from cradlemasks.com

thanks Penny:)

Rated 5 out of 5 stars

These masks are very well made

These masks are very well made. I have bought others of the KN95 type and the metal strip that allows you to pinch across the bridge of the nose has come off after a short time. Both my husband and I used only these masks at the start of the pandemic and they gave us excellent protection and continued to remain in new condition throughout the time that they were being used. The only reason we deviated from these was because we were given another brand.

3 September 2021
Rated 5 out of 5 stars

Quick delivery

Quick delivery. Mask is good quality. Only wish I’d have ordered more than one.

24 August 2021
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Reply from cradlemasks.com

Glad you like the mask Anthony. You know where we are if you need more!:)

Rated 3 out of 5 stars

Very slow to ship, no apology for this

I paid for the fastest delivery option but it took ages to ship and only just arrived in time, creating stress. Also I made two different purchases and paid shipping twice (because it wasnt clear at checkout from the shipping option titles that one was much faster) and both arrived in the same box but I've not been offered a shipping refund. That being said the product itself was perfect.

4 August 2021
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Reply from cradlemasks.com

Hello Emma - apologies for the slow despatch, unfortunately summer holidays caught us out. We have just refunded the additional postage. Glad you were happy with the product and if you ever want more we would be happy to give you a discount voucher - just email us!

Rated 5 out of 5 stars

Fits beautifully

Fits beautifully - really does ‘cradle’ my face, and feels very comfortable. I’ve not worn it for hours, as I’ll need to when I return to the classroom, and I don’t know if my glasses will steam up (!) but fingers crossed not

28 July 2021
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Reply from cradlemasks.com

Very happy that you enjoyed the fit Michelle. Good luck on the return to the classroom!

Rated 1 out of 5 stars

My Dear,

My Dear,

I can't breath when I'm wearing the mask, it appears to me more as a piece of decoration than an effective protecting mask!

Yours,
John Dekelver

23 July 2021
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Reply from cradlemasks.com

Hello John,

Very sorry to hear that you're not happy with your mask. This is the first time we've had this feedback so I'm surprised to hear it! The masks are tested for breathability so you really shouldn't be experiencing this problem. The only thing i can think is that there may be a fault with this specific mask. As such we would be very happy to exchange it for you. Just let us know whether you want the same type or maybe our top of the range ViralOff mask - https://cradlemasks.com/collections/all/products/viraloff-self-sterilising-mask
Just let us know.
Many thanks
Cradle team

Rated 5 out of 5 stars

Easy ordering. Top Quality Masks

Easy ordering, fast delivery
Face masks look excellent quality, and give perfect close fit.
Feel far safer now, I believe the better, high grade masks are going to be required for some time to come.
Mike Reynolds

17 July 2021
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Reply from cradlemasks.com

thanks Mike - delighted you're happy!

Rated 5 out of 5 stars

Super!

Super Fast. Make me feel Super Safe. Super Comfortable. Super Trouper!

12 July 2021
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Reply from cradlemasks.com

Hopefully the lights are gonna find you - shining having fun, feeling like a number 1!

Rated 1 out of 5 stars

Terrible customer service

CAN I PLEASE HAVE MY REFUND!!!

I replied to your email at the time to say ,I could not log into my account, it kept saying my account does not exist. I tried many times.
for every 3-4 emails I got one reply. The last email telling me you cancelled the subscription, I had clearly asked you about returning the unopened package.

As for ViralOff masks, is this just one?

Why do you reply straight away when I put n a feedback?

20 May 2021
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Reply from cradlemasks.com

Hello Sona - very sorry that you have been experiencing problems cancelling your subscription. The team have confirmed that they actually replied to you last week to let you know that the subscription has been cancelled from our end.

Most of our customers manage their own subscription from the 'my account' section of the website and it is here where you can cancel your subscription at any time. We did reply to your first email explaining that this is where you should cancel the subscription.

Having said all of that, I'm sorry that you feel the customer service has been poor and would like to offer you a refund on your last product or one of our new double protection ViralOff masks - do let us know which you would prefer. Product here:
https://cradlemasks.com/collections/all/products/viraloff-self-sterilising-mask

Thanks and stay safe

Cradle team

Rated 5 out of 5 stars

Service with a smile

I had a problem because I misunderstood part of my order routine ant they were extremely helpful in solving my problem for me

30 January 2021
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Reply from cradlemasks.com

Glad to know you were happy with the service Ralph.

Rated 5 out of 5 stars

Delivered promptly and are exactly as…

Delivered promptly and are exactly as described. So pleased to have invested in the high end mask, particularly for my 91 year old mum.

28 January 2021
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Reply from cradlemasks.com

Thanks Fiona - hope your mum is happy!

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