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Cox & Kings Reviews 1,195

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 71 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consistently praise the well-organized holidays, highlighting the excellent itineraries and the overall smooth execution of their trips. The staff, particularly the tour guides, receive frequent commendations for their knowledge, helpfulness, and engaging personalities, often going above and beyond to enhance the travel experience. Reviewers also appreciate the quality of the accommodations, with many hotels described as excellent, comfortable, and well-located, contributing to a pleasant stay. However, some customers also noted issues with the service, including concerns about transport quality, with one reviewer experiencing an uncomfortable and underpowered minibus. There were also instances of dissatisfaction regarding communication, such as delayed ticket delivery and last-minute changes to itineraries, causing stress and undermining excitement for expensive holidays. A few people reported misunderstandings about group tours, finding themselves as the only participants, and encountering unhelpful local ground teams.

What people talk about most

Holidays

Customers had positive experiences with holidays, often describing them as amazing, incredible, and truly... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, knowledge,... See more

Location

Clients share positive opinions on location, with many reviewers praising the comfortable and well-situated... See more

Service

Users describe ambiguous interactions with service, with some reviewers expressing significant stress and... See more

Quality

Reviewers mention positive feedback about quality, with many describing hotels, catering, and food as... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We trust Cox and Kings to choose good hotels and guides and to put together good itineraries. Although the guide on our latest trip (Crete) made no attempt to engender group bonding as there were no c... See more

Company replied

Rated 5 out of 5 stars

India - Golden Triangle & Shimla tour. Our first Cox&Kings experience was a brilliant introduction to India. The logistics were perfect and the tour manager/guide Prem was excellent. The tour started... See more

Company replied

Rated 5 out of 5 stars

A brilliantly put-together tour. It is very difficult to capture the contrasts of all the different parts of Chile in one trip but this did the job excellently. It is clear that over the years C&K... See more

Company replied

Rated 5 out of 5 stars

Thank you Cox & Kings for organising our dream safari trip to Kenya. It was perfect. Our safari guide, Joseph was brilliant. He was knowledgeable, informed, patient, funny and great company and nothi... See more

Company replied


Company details

  1. Tour Operator

Written by the company

Cox & Kings – the world’s oldest travel company – helps curious travellers go beyond the obvious to discover the world more deeply, through enriching and immersive small-group tours and private tailormade journeys built on a heritage of trust and expertise.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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Rated 5 out of 5 stars

Great experience

The tour itinerary for Cuba was well thought out and the local agents handled all the local issues well. Cuba isnt perhaps the easiest place to travel so expect the unexpected. We went 1 week after the national blackout for 3 days, so this was a bit of a concern, but Cox & Kings handled this well by making some changes to the accommodation to ensure we would still be comfortable.

28 October 2024
Unprompted review
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Reply from Cox & Kings

Dear Mrs Bickerton,

Thank you for sharing your feedback with us, following your recent trip to Cuba with us.

We would like to thank you for choosing Cox & Kings on this occasion and do hope that we can be of assistance with your future travel adventures.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

Cox and KIngs Splwndours of South America

A fantastic tour. Every aspect was perfect.

13 November 2024
Unprompted review
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Reply from Cox & Kings

Dear Mr Deavall,

Thank you for taking the time to share your comments with us and I do hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

Grand Tour of India - excellent

Our Grand Tour of India was an excellent tour, covering many wonderful sights and experiences. To do that, there is a lot of internal travelling and things can go wrong, but that is outside Cox and King’s control and travellers must be willing to accept those challenges as and when they occur.

We stayed in a number of hotels in various locations, as no hotel stay was longer than 2 nights. Some hotels were very modern, with all amenities, and some were older with more character but weaker on room facilities.

In summary, we had a fabulous trip. The itinerary was very full and a lot was crammed in, but we had no problem with that. The staff that C&K employ were excellent at all levels - bus driver, his assistant and local office staff in different cities.

We would recommend this tour without hesitation

12 November 2024
Unprompted review
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Reply from Cox & Kings

Dear Graeme,

Thank you for sharing your feedback with us, following your recent trip to India. I am glad you had an enjoyable trip.

We would like to thank you for choosing Cox & Kings on this occasion and do hope that we can be of assistance with your future travel adventures.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

Great Sri Lankan experience

We enjoyed the holiday very much. It was a good and interesting
itinerary led by a superb guide and tour leader, Dilip Fernando.
Everything was well planned and on time. Sri Lanka is a lovely
country with very friendly, hospitable and smiley people. The standard
of accommodation was excellent generally, although the last hotel
could have been better. The group got on well. Happy to recommend Cox and Kings to others and likely to travel again with them, as we have done several times.

12 November 2024
Unprompted review
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Reply from Cox & Kings

Dear Mr Summers,

Thank you for sharing your feedback with us, following your recent trip to Sri Lanka.

I am glad you had such an enjoyable trip and your comments have been passed on to our ground staff.

I do hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 4 out of 5 stars

Annoying

Annoying: Repeated requests for details, despite my phone call explaining that passport
being renewed. Also, flights not yet booked.

4 December 2024
Unprompted review
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Reply from Cox & Kings

Dear Mrs Langridge,

Thank you for sharing your comments. I understand that your travel consultant, Marianela has been in touch to discuss the issues that you have raised. However, should you wish the matter to be reviewed further please email guestrelations@coxandkings.co.uk and a member of the team will then investigate. 

We would like to thank you for booking with Cox & Kings.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

Responsive and helpful.

8 November 2024
Unprompted review
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Reply from Cox & Kings

Dear Mrs Findlay,

Thank you for sharing your comments.

We would like to thank you for booking with Cox & Kings and I hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 4 out of 5 stars

Great experience

Very well organised
Excellent guide
Well looked after throughout and very caring.

9 November 2024
Unprompted review
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Reply from Cox & Kings

Dear Mr Margara,

Thank you for sharing your feedback with us.

We would like to thank you for booking with Cox & Kings and I hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

Passage through Rajasthan

We had an amazing 16 day tour of Rajasthan. We chose Cox and Kings for the small group size (max. 18 and we were lucky that there were just 6 on our tour!); the variety of 5-star accommodation (modern, ex-palaces, safari lodge) and a tour itinerary that involved less road travel (we arrived in Mumbai, had an internal flight, and then departed from Delhi).

The tour included visits to spectacular forts, palaces, temples, a scenic train journey (and of course the Taj Mahal) all of which are well preserved and larger and more impressive in real-life than on any photos! We were lucky enough to see Bengal tigers in the wild in Ranthambore, which was truly wonderful. The local cuisine was tasty and varied in the hotels and the high quality meant we enjoyed all our meals. Wine was expensive, so we opted more for the Kingfisher beer which was reasonable. Our tour dates included Diwali and we enjoyed the celebrations at our hotel, which included a fantastic buffet and fireworks.

Our guide, Rachna, was excellent. She was very knowledgeable, not only when visiting the tourist attractions, but on Indian history and culture in general. Rachna made sure everything ran smoothly - checking in/out of our hotels and entry into all tourist attractions (navigating the queues and local traders). Rachna made sure that everyone’s interests were considered, the group had a lot of fun together and Rachna took lots of photos of us all to bring wonderful memories home. We must also mention our tour bus driver, Dharan, who was punctual, courteous and very experienced in navigating through the busy town centres (avoiding oncoming traffic, and stationary cattle!).

Some practical info: bottled water was provided by our guide every day and in all the hotels. We took insect repellent but the group only had a couple of bites all holiday. Some days the sightseeing itinerary was busy but the dry heat meant walking around was not too hot or tiring (comfortable in long sleeve shirts and trousers to visit the temples). All hotels had Wi-Fi but you need to take an Indian plug adapter. We took Sterling, which was easy to exchange (better rates outside the airport). Credit cards are accepted by hotels and shops. We tipped individually for some meals and as a group for hotels/excursions/guide/driver.

This was our first experience of India and of an organised tour. We had an amazing experience and would highly recommend this tour.

24 October 2024
Unprompted review
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Reply from Cox & Kings

Dear Mrs Cox,

Thank you for taking the time to share your comments with us following your trip to India.

I am glad you had such an enjoyable trip and your comments have been passed on to our ground staff as it's always lovely for them to hear and receive such kind feedback.

I do hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

Absolutely fantastic time in Jordan

Absolutely fantastic time in Jordan. C&K made everything smooth with supported pick ups and a great driver and perfect guides and the sites. Amazing experience and so safe , considering the troubling times , the local people as so genuine and I truly wish other can travel and get the same experience.

24 October 2024
Unprompted review
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Reply from Cox & Kings

Dear Mr Weatherall,

Thank you for taking the time to share your comments with us following your trip to Jordan. I am glad you had such an enjoyable trip.

We would like to thank you for booking with Cox & Kings and I hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

Exotic India (Solos) tour - a wonderful experience

The whole Exotic India (Solos) tour was excellent, and all the group got on well, and I would have no hesitation in recommending C&K to friends and family.

Ash the guide was outstanding, putting everything into context and providing lots of stories about both the characters from history and his own experience. His knowledge was amazing and he was able to sort any minor issues rapidly as well as reorganising the day in Udaipur when the death of a VIP meant that everything was closed until mid afternoon. Both the driver (Sandy) and driver's assistant (Mr Kumar) were friendly and effective, and I always felt safe when travelling in the chaotic traffic in both the cities and on the main roads.
The hotels were very comfortable, with very good food and facilities, although the Deogarh Mahal could do with upgrades to the air conditioning and fan systems in the rooms as both were very noisy. The lunch stops were also well organised by Ash, with Doctor Alone in Pushkar having a great setting and being my favourite.
Highlights for me were the Taj Mahal, seeing tigers at Ranthambore, and the Jain Temple at Ranakpur,

The one disappointment on the tour was the final meal at Rajbagh on Lake Pichola. The setting was good, but the food was very poor, with a plated mix of curry, pasta and vegetables, with pieces of chopped fruit and custard as the dessert. This was not at all what I was expecting as our final meal together, especially when the welcome meal at the Haveli Dharampura had been so enjoyable.

31 October 2024
Unprompted review
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Reply from Cox & Kings

Mr Hillyard,

Thank you for sharing your comments with us, following your recent trip to India.

Your feedback has been shared with the relevant team in the UK and, of course, our ground staff. I am glad you had such an enjoyable trip overall. We are always looking for ways to improve our offering and your comments will certainly assist us to achieve this.

I would like to thank you for travelling with Cox & Kings on this occasion and do hope that we can be of assistance with your future travel adventures.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland



Rated 5 out of 5 stars

Jordan

Much enjoyed the 10 day holiday which was well put together.

20 October 2024
Unprompted review
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Reply from Cox & Kings

Dear Gerald,

Thank you for taking the time to share your comments with us following your trip to Jordan.

I do hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

All reps were in place to meet us

All reps were in place to meet us, except one. Hotels were good quality and trips were interesting. The only disappointment was the extra trip to a gaucho ranch in Buenos Aires that we paid 380 US dollars for. We were taken to a country farm for a bbq. The rep said she would report this obvious mistake but we have heard nothing back from Cox And Kings. The entire group felt this was a wasted day and very, very overpriced.

22 October 2024
Unprompted review
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Reply from Cox & Kings

Dear Mrs Bourne,

Thank you for taking the time to share your comments with us following your trip to South America.

We regret that certain aspects of your reservation and the service received from ourselves fell below your expectations and for any disappointment that this caused. Your comments have been noted and passed to the relevant department for their reference, however, should you wish the matter to be reviewed further please email guestrelations@coxandkings.co.uk and a member of the team will then investigate.

With warm regards

Guest Relations Team
Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

We had a wonderful trip to Patagonia

We had a wonderful trip to Patagonia. Having never used you before, we were delighted with the quality of service and excellent guides throughout the trip.
Sandra , who was our guide throughout the trip was outstanding.
Good hotels and transfers.
Would definitely use again

26 October 2024
Unprompted review
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Reply from Cox & Kings

Dear Mr Skinner,

Thank you for sharing your comments with us, following your recent trip to Patagonia. I am glad you had such an enjoyable trip and your comments have been passed on to our ground staff.

We would like to thank you for booking with Cox & Kings and I hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

splendours of Andalucia Cox and Kings

Good professional guides well organised and interesting
The trip was exceedingly well organised and interesting cities
The guides were especially aware of myself as a first time lone traveller and the group was small and welcoming.Cox and Kings were responsive immediately to any questions I might have

8 November 2024
Unprompted review
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Reply from Cox & Kings

Dear Mrs Shand,

Thank you for sharing your feedback with us.

We would like to thank you for booking with Cox & Kings and I hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

Great knowledgeable guides

Great knowledgeable guides. Well planned. Faultless connections. Met a great crowd of people who all mixed really well. Highly recommend C&K

14 November 2024
Unprompted review
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Reply from Cox & Kings

Dear Mr Fisher,

Thank you for sharing your feedback with us, following your recent trip to South America.

We would like to thank you for booking with Cox & Kings and I hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

Good itineraries and hotels

Cox and Kings put excellent holiday itineraries together. They choose good quality hotels and provide a high standard of local guides in country.

15 October 2024
Unprompted review
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Reply from Cox & Kings

Dear Ms Paul,

Thank you for taking the time to share your comments with us.

I do hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

Indian delight

Cox and Kings scored highly on many counts: Firstly, we were impressed with all the detailed information we received prior to travel. Such attention made us feel secure and well prepared in our desire to take on such a demanding but exciting adventure.

Secondly, our guide was second to none in all aspects and throughout the duration of the trip. He was friendly, informative, knowledgable and importantly, made every transition of our complicated itinerary as smooth and effortless as it could be.

Additionally, we enjoyed the variety of experience our trip provided: from chaotic cities, to a host of temples, forts and monuments to train rides and time in mountain areas with quality accommodation throughout- an a assault on the senses in every aspect!
Overall, a wonderful experience and as delighted customers we have booked our next trip with Cox and Kings to Costa Rica in 10 weeks time-it has a lot to live up to.

18 October 2024
Unprompted review
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Reply from Cox & Kings

Dear Brian,

Thank you for sharing your feedback with us. I am glad you had such an enjoyable trip.

We would like to thank you for booking with Cox & Kings and look forward to welcoming you to Costa Rica.

With warm regards

Guest Relations Team Cox & Kings - UK & Ireland

Rated 4 out of 5 stars

Excellent tour

Excellent tour. Would have been a five star review except for quality of road transport

8 November 2024
Unprompted review
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Reply from Cox & Kings

Dear Mrs Harris,

Thank you for taking the time to share your comments with us following your trip to India.

We are always looking for ways to improve our offering and your comments will certainly assist us to achieve this.

We would like to thank you for booking with Cox & Kings and I hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

Silk Road trip to Uzbekistan with Cox…

Silk Road trip to Uzbekistan with Cox &Kings, fantastic sights, itinerary full-on but couldn’t fault as we saw so much. Hotels and restaurants all very good. Our guide Babur was excellent, his knowledge was exceptional and was always happy to answer any questions. I travelled in a group as a single woman but was fine and felt perfectly safe. The people, food and country is so worth a visit.

25 October 2024
Unprompted review
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Reply from Cox & Kings

Dear Mrs Burke,

Thank you for sharing your feedback with us, following your recent trip to Uzbekistan.

I am glad you had such an enjoyable trip and your comments have been passed on to our ground staff.

I do hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team Cox & Kings - UK & Ireland

Rated 5 out of 5 stars

Exceptional Tour of Peru

Excellent tour taking in the major sites managing altitude difficulties but keeping us busy but not exhausted . Exceptionally care shown by the Tour guide who was with us the whole trip

25 September 2024
Unprompted review
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Reply from Cox & Kings

Dear Susan,

Thank you for taking the time to share your comments with us following your trip to Peru.

We would like to thank you for booking with Cox & Kings and I hope that we can assist you with your future travel plans.

With warm regards

Guest Relations Team Cox & Kings - UK & Ireland

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