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Coway is a Korean company founded in 1987. We have researched and developed world-class air and water purifiers, living appliances and mattresses.
U.A.E.
3.1
3 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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poor customer service. They kept on calling me for the services for the wrong addresses, they don't communicate with each other. Poorly managed. The maintenance person is all about sales, they will leave products that we don't need and already have plenty to increase their commissions. Overall, not worth the stress.
Air filter Airmega 100 - fabulous product I just have to wait until March to replace the filter as they’re out of stock and online they’re twice the price. I found Maria in customer care superb. Prompt , helpful, polite, knowledgeable response. This product is quiet, effective & easy to use. Fast delivery packaged well, bought last year.
This company acknowledged responsibility for water damage caused by improper installation, but resolving the claim has been extremely frustrating. Even after providing a professional repair estimate as requested, they have delayed payment and insisted on unnecessary additional steps, dragging the process out for over a month.
While responsibility was admitted, the lack of timely follow-through has left my home unrepaired and caused continued inconvenience. Taking responsibility means more than just words — it means resolving the issue fairly and promptly.
Based on my experience, I would not trust this company to handle issues efficiently if something goes wrong. Consider taking your business elsewhere.
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