Cow and Giraffe Reviews 

390
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 100 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the fabrics are of top quality, exceptionally beautiful, and a complete joy to work with for various creative sewing projects. The staff provide truly exceptional support, always offering prompt, helpful advice on color choices and matching existing materials. Deliveries are typically very prompt and fast, perfectly complemented by gorgeous packaging featuring thoughtful handwritten notes and adorable custom buttons. Consumers consistently appreciate the brilliantly wide choice of available materials alongside the completely seamless and straightforward ordering process. People looking to make wonderful quilts or garments find this business an invaluable and reliable destination.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that the fabric is of lovely quality and a pleasure... See more

Service

Consumers find service to be positive, highlighting prompt, efficient handling of orders and helpful advice... See more

Quality

Users describe positive interactions with quality, noting that the fabrics are gorgeous, excellent, and a joy... See more

Staff

Customers consistently note positive experiences with staff, frequently highlighting professional service and... See more

Delivery service

Clients share satisfaction regarding the delivery service, frequently highlighting that parcels arrive very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lovely fabric at a great price. Beautifully wrapped with a hand written card which was a really nice personal touch. Delivery was very quick which was fantastic as I wanted to incorporate a couple of... See more

Company replied

Rated 5 out of 5 stars

A great example of why buying from a small business is so special! I was unsure of the fabric shade I'd received as a christmas gift and Claire was more than happy to help, even replying to me on a we... See more

Rated 5 out of 5 stars

You can't beat Cow and Giraffe for lovely fabric and excellent service. Claire and Michelle are so helpful - they really go above and beyond to make sure their customers make the best choices. I've be... See more

Rated 5 out of 5 stars

I was looking for a specific fabric, that has been discontinued, for a wedding event. After ages of searching I was able to get it from Cow and Giraffe. I contacted them on the phone and one of... See more


Company details

  1. Fabric Store
  2. also in
  3. Quilt Shop
  4. Sewing Shop

Written by the company

High quality designer cotton fabrics from our UK based online boutique.


Contact info

5.0

Excellent

TrustScore 5 out of 5

390 reviews

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Asks customers to review

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5.0

All reviews

(390)

98 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Just a lovely company to buy from

Just a lovely company to buy from: their service is impeccable, approachable with any queries and every package received is a joy to open!

30 October 2026
Unprompted review
Cow and Giraffe logo

Reply from Cow and Giraffe

Thank you so much Jo for this lovely review. Claire

Rated 5 out of 5 stars

Fantastic service.

Cow and Giraffe’s service is always fast, but much more than that, they do it with warmth and personality. The parcels are beautifully wrapped and presented, and it’s like receiving a personal gift. The fabrics are the highest quality too. Thank you, C and G.

2 November 2026
Unprompted review
Cow and Giraffe logo

Reply from Cow and Giraffe

Hi Alison, thank you soooo much for this lovwly review, it means so much, Claire

Rated 5 out of 5 stars

Excellent

Excellent. Lovely new fabric beautifully wrapped with a few sweet buttons. What I really liked also was the sweet Handwritten note. I did appreciate.

29 October 2026
Unprompted review
Cow and Giraffe logo

Reply from Cow and Giraffe

Thank you so much, its so nice to hear you loved your parcel. Claire

Rated 5 out of 5 stars

Great service

Just what I ordered, brilliantly packaged and with a lovely individual note. Thank you.

9 October 2026
Unprompted review
Cow and Giraffe logo

Reply from Cow and Giraffe

Hi Daphne, thank you so much for taking the time to write this lovely review, Claire

Rated 5 out of 5 stars

Hapi

Prompt delivery, beautiful package, with wonderful fabric

7 October 2026
Cow and Giraffe logo

Reply from Cow and Giraffe

Hi Linda, thank you so much for your review, its very much appreciated, Claire

Rated 5 out of 5 stars

Beautiful fabrics which are a pleasure…

Beautiful fabrics which are a pleasure to work with. My orders are always handled swiftly and if you need any extra advice give them a ring.

6 October 2026
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Reply from Cow and Giraffe

Hi Melanie, thats really nice ro hear, I do love to speak with people so yes, if you have a problem, question or fancy a fabric chat, give us a call! Claire

Rated 5 out of 5 stars

Lovely fabric

Lovely fabric, as always, and beautifully packaged.

6 October 2026
Unprompted review
Cow and Giraffe logo

Reply from Cow and Giraffe

Thank you so much, lovely to hear this, Claire

Rated 5 out of 5 stars

Highly recommended

Highly recommended. Communication was great as I was kept up to date with an ‘out of stock’ item which was being reordered. Fabric was lovely and order and delivery straight forward.

2 October 2026
Cow and Giraffe logo

Reply from Cow and Giraffe

Hi Susan, Thank you so much for your lovely review. Claire

Rated 5 out of 5 stars

Lovely fabric at a great price

Lovely fabric at a great price. Beautifully wrapped with a hand written card which was a really nice personal touch. Delivery was very quick which was fantastic as I wanted to incorporate a couple of the fabrics into a project I was working on. Overall, I give this business 5 🌟. I will definitely be buying from it again.

30 September 2026
Cow and Giraffe logo

Reply from Cow and Giraffe

Hi Elizabeth, Thank you so much for this lovely review, so pleased you are happy with the service, Claire

Rated 5 out of 5 stars

Thank you Claire

Thank you Claire. Wonderful service as always. The only hiccup was that Royal Mail took 8 days to deliver but that was not your problem.

29 September 2026
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Reply from Cow and Giraffe

Hi Anne, thank you so much, yes blooming Royal Mail struck again, thank you so much for your words. Claire

Rated 5 out of 5 stars

Always a pleasure

Always a pleasure to do business with Cow and Giraffe. Professional service with a personal touch. Highly recommended

22 September 2026
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Reply from Cow and Giraffe

Thank you so much Judy, thats lovely to hear. Claire

Rated 5 out of 5 stars

Claire was absolutely amazing

Claire was absolutely amazing! The service was so quick and effortless, and she made me feel like I had my own personal fabric stylist. She really went above and beyond, and the customer service was exceptional. I wouldn’t hesitate to recommend her!

25 September 2026
Unprompted review
Cow and Giraffe logo

Reply from Cow and Giraffe

Denise, wow thank you so much for an amazing review! I really enjoyed working with you, and I hope I can again, Claire

Rated 5 out of 5 stars

Always a great service from this site

Always a great service from this site. Beautifully packaged and a lovely, personal note to cheer my day. Art gallery fabrics are a joy to sew with. Thank you so much.

4 September 2026
Unprompted review
Cow and Giraffe logo

Reply from Cow and Giraffe

Thanks Jane, its lovely to hear this! Claire

Rated 5 out of 5 stars

Great service

Great service, fast delivery, beautiful fabrics, what's not to like?

22 September 2026
Cow and Giraffe logo

Reply from Cow and Giraffe

Thanks so much Juliet, Claire

Rated 5 out of 5 stars

Prompt delivery of quality fabric

Always prompt delivery and beautifully packed. I always use Cow and Giraffe if I want top quality fabric.
Lovely to deal with and great attention to detail.

11 September 2026
Cow and Giraffe logo

Reply from Cow and Giraffe

Thank you so much, its lovely ro receive this feedback, Claire

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