2 stars - in stead on just 1 - ONLY because Covercraft acquired another company - which REALLY builds a well secured cover. BUT: After trying multiple times to get detailed info over the via phone... See more
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Review summary
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I have a ford ranger and ordered all seat covers. It didn’t come with the center console cover. And, back seat cover is horrible. It has an opening for drop down cup holder that is way too big. I have... See more
WARNING....Be exactly sure that your selection fits your vehicle ...there are many options related to your vehicle. if you recieve the product there are no returns...
The Covercraft website had an incorrect description. When I ordered the product, I received the wrong item and it didn't fit my vehicle. I sent screen shots to the company and they offered to have M... See more
Company details
Contact info
Enterprise Boulevard 100, 73075, Pauls Valley, United States
- covercraft.com
1.8
Poor
182 reviews
Asks customers to review
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Replied to 4% of negative reviews
Typically replies within 1 week
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I have purchased a total of 4 covers…
I have purchased a total of 4 covers from Cover raft in the past 3 years:
- Gust Guard & Custom Weathershield HP (2017 Honda Civic)
- Custom COVERCRAFT 5-Layer Softback All Climate Car Cover (2016 Mercedes SLK)
- Gust Guard & Custom Weathershield HP (2024 Audi S5)
- Gust Guard & Custom Weathershield HP (2022 Tundra)
In 2024 my Tundra Cover has a tiny tear, I reached to COVERCRAFT and they sent me a brand new one since it had a 5 year warranty.
Last week my Tundra cover tore again, much worse than before. I reached out to COVERCRAFT with pictures of the torn cover and the bar code.
Today I was just told by an email and phone call that I have to box up & mail at my own expense the entire cover and that it will take at least 2 weeks plus to get a new one.
WTF! I am supposed to leave the Tundra outside and exposed for 2-3 weeks while I wait for a new one!
This is total BS!
I WILL NEVER BUY ANOTHER PRODUCT FROM COVERCRAFT AND HIGHLY RECOMMEND YOU DO NOT EITHER.
9 April 2025
Unprompted review
Returned item for poor workmanship received partial refund
Bought their dash cover from Car Cover USA. Received promptly. It had badly done sewed edges. Did not fit properly and bubbled up. Followed instructions for return w/photos to Car Cover. Called Covercraft to see if photos should also go to them. Was told no, just Car Cover. Returned dash cover to Car Cover as instructed promptly. Return was minus approx. 30.00. Car Covers excuse was MAKER of dash cover, Covercraft, kept the money. When contacted Covercraft said Car Cover USA kept the money. Plus they said their return policy only applies to items they themselves sell to buyers. Do not know who kept the money but it sure felt like an interesting Co-Op way to scam a buyer.
28 March 2025
Unprompted review
Received an poor shipping and customer serive detailse-mail that my order was…
Received an e-mail that my order was shipping on 3/14/2025 with a FedEx tracking number. 3/17/2025 there was NO change in the tracking or movement of my order. I contacted Covercraft, I was told my order was still in production and had not shipped. very poor customer service. why tell the customer their order is shipping when it has not been produced yet?
Not sure what happened to "DASHMAT" from years ago.
17 March 2025
Unprompted review
Charge restocking fee for defective…
Charge restocking fee for defective dash cover
21 January 2025
Unprompted review
Measure twice cut once
I ordered a custom cover for my teardrop trailer. The measuring guide had several vertical and horizontal measurements to assure the custom fit. I read the vertical measurements in error and measured to the bottom of the trailer instead of the ground. My bad. The cover that showed up was way too short.
After working with customer service they pointed out the error and had offered to alter the my cover if I shipped it back. A very generous solution to my problem.
Thanks Jackie for the help and quick turnaround!
2 December 2024
Unprompted review
The dash cover I ordered did not fit…
The dash cover I ordered did not fit correctly, it was made just a little to big. But apparently that's my fault, so I had to pay for shipping in order to return there wrongly made item and get my money back. lol (Go figure)
24 January 2025
Unprompted review
They don't stand behind there products…
They don't stand behind there products and there customer service manager is more like dealing with an insurance company than wanting to help. The quality of the Carhartt seat covers was just awful (holes don't line up, really bad fit, seams coming apart, and etc.), and they lost my order. This was never resolved and now they stopped responding. In my opinion and based on poor products (that they make) and bad customer service, I would not recommend them to anyone.
28 June 2024
Unprompted review
I purchased a truck cab cover and won't replace it with a second CoverCraft product
In 2020, I purchased a truck cab cover for my 2017 Chevy Silverado. Within 1.5 - 2 years the material started ripping around the extended mirrors. The material ripped right along the seams. I just missed the four year warranty, even though I showed the extensive repairs I completed and the deterioration that had been done much earlier. Yes, I did repairs because I sew and thought - shoot, I need this cover. Even if replaced, I doubt any new cover would have stood up to normal wear and tear. My 2017 truck has 11,000 miles which shows how little it's driven, but needed when necessary. What a waste of $460. And they would only offer a 10% discount. How does that work for a budget? Don't waste your money.
2 January 2025
Unprompted review
Reply from Covercraft Industries
Thank you for reaching out regarding your warranty concern. We sincerely apologize for any inconvenience this situation has caused. While we do have a timeframe to allow some flexibility in our warranty coverage, since your cover was more than 30 days past this period, we're unable to process a no-charge replacement. However, I believe the agent reached out to counter offer the original discount since you are a valued return customer. Please let us know if there's anything else we can assist you with.
Stay away from this company! They're horrible!
If I could give a negative 5 star, I would. I was due a replacement RV cover because their Class B Hydro UV Cover straps disintegrated in less than 5 months! I ordered up my replacement then called the very next day to change the ship to address but the change was never made. Long and short of it is that their staff and shipping department are the definition of dysfunctional. Their ability to communicate and/or track their FedEx shipments is nonexistent! Timing of this cover's arrival was critical as I'm on a plane tomorrow leaving my RV sitting in the hot Phoenix sun for FIVE months! This is infuriating! I was due a replacement but because of their ineptitude, not only was I denied but my RV is now unacceptably exposed during this winter's storage.
I talked to Manager "Mike", who seemed to indicate this was all ok because it was my fault for changing the address and "it's just a warranty replacement anyway!" Then he actually hung up on me! Unbelievable!
Stay away from this company! They're horrible!
17 November 2024
Unprompted review
Reply from Covercraft Industries
Thank you for your feedback.
I want to apologize for the frustration you’ve experienced regarding your replacement order. I truly understand how important this is to you, and I appreciate the opportunity to clarify what happened.
When we first processed your warranty replacement order, we used the delivery address you provided. Unfortunately, by the time you contacted us the next day to update the address, the order had already been handed over to the carrier. At that point, we immediately requested FedEx to reroute the package, but as we informed you then, there was no guarantee they could accommodate the change. Regrettably, they were unable to, and the package was returned to us at Covercraft’s expense.
As soon as we were notified of the return, we processed a new replacement order without delay and upgraded the shipping to overnight—again at our expense—to try to meet your tight timeline. We made every effort to resolve the issue swiftly and minimize the impact on you.
I understand this situation has been frustrating, and I hope you can see that we did our best to rectify the situation under the circumstances. Moving forward, ensuring the correct address is provided from the outset will help us prevent issues like this in the future.
Thank you for your understanding, and please don’t hesitate to reach out if you have any further questions or concerns.
Charge restocking fee when there fault
I ordered a sunshade for my truck off their website. I entered my vehicle information and it said it would fit. After I received the sunshade it did not fit as my truck as it has a heads up display and the shade did not have a notch for it. After contacting customer support for a return I was told I would have to pay to ship it back and pay 20% restocking fee. They said that’s their policy even if it’s their fault. Be warned.
4 November 2024
Unprompted review
Reply from Covercraft Industries
Thanks for your feedback although I'm very sorry to hear the sunshield did not fit your vehicle correctly. Unfortunately, we do not have an option for the heads up display at this time and it appears the item ordered was selected without the heads up display, which is why the item did not fit correctly. Typically, when a custom item is returned without defect, there is a restocking fee associated with it's return. I do apologize for any inconvenience and we hope you consider Covercraft in the future once we have the feature available to match your vehicle.
After purchase I did not receive…
After purchase I did not receive confirmation. Had to call and wait for 20 minutes to receive confirmation code, then was told it would not ship out for up to 10 days then another 5-7 days for arrival.
Why would you offer next day shipping if your processing alone takes 10 days? Very disappointing experience but after reading reviews I’m not surprised.
25 October 2024
Unprompted review
Reply from Covercraft Industries
Thank you for your review although we're very sorry to hear your experience was less than satisfactory. Most all of our products are custom-made-to-order and published with a standard lead time of 7 days throughout the ordering process. While we do not offer expedited production, we do offer expedited shipping. We can of course change this ship method to another option if you prefer to avoid any additional costs. We hope this will not impact your decision to consider Covercraft again in the future.
My seat covers won't come clean
My seat covers won't come clean! Manufacturers flaw, Covercraft customer service suggestion was to buy another set and they would give 10% off!
1 July 2024
Unprompted review
Reply from Covercraft Industries
Thank you for reaching out to us and we apologize for the inconvenience. For cleaning your particular seat covers, we recommend using a mild soap, such as Dawn, and water. Use a cloth or sponge to gently wipe the covers clean. Our warranty coverage protects any craftsmanship or workmanship on the products such as stitching, material breakdown, binding, straps, etc. Unfortunately, dirty covers are not covered under our warranty as this is not controllable in our manufacturing process. We apologize for any inconvenience this may cause. The 10% discount was offered as a gesture of goodwill and certainly did not mean to be upsetting. Please let us know if you’d like to proceed or if you have any further questions. Thank you for your understanding.
I have ordered many items from them but…
I have ordered many items from them but will never order again. I found a new company to order these items.
28 August 2024
Unprompted review
Reply from Covercraft Industries
Thank you for your feedback although we're very sorry to see you go. If there's anything we can do to assist you or change your mind, we'll be happy to explore. We hope you consider Covercraft again in the future.
What a horrible customer service
What a terrible experience to have ordered seat protectors for our new 2024 ford explorer! This company is third world customer service and no wonder people use Amazon!! We ordered the black front seat protectors and they are awful and we called to return. The persons answering the phone finally after jumping through a maze of numbers for this and that she said sounding like I woke her up from bed hello that’s it! She was unprofessional and said I cloud return but at a 20% loss plus pay for return shipping in a voice like how dare you say that! Run folks
21 August 2024
Unprompted review
Reply from Covercraft Industries
Thank you for your feedback. We’re truly sorry to hear the return process did not meet your expectations. I was able to locate the brief recorded call with the representative who handled your request. The call sounds as though it was handled professionally (stating our company name) and the return process explained with the shipping and restocking fees in accordance with our published policy. While our policy does indicate a restocking fee applied to returns received without a manufacturer's defect (as the large majority of products are made per your order) since this item was explained as not being completely taken out of the box, we will gladly waive this restocking fee as a customer courtesy. We value your input and strive to handle all returns in accordance with our policy to ensure fairness and consistency for all customers. Please let us know if you have any further questions or concerns.
Happy with my experience
I saw these reviews after I purchased and had some concerns, but I had a great experience and have come back to order again. I had some order questions the second time and they were very knowledgeable about my exact vehicle which was helpful. The quality was much better than what I've gotten from others.
15 August 2024
Unprompted review
Reply from Covercraft Industries
Thank you so much for your wonderful review! We’re thrilled to hear that you had a positive experience with us. Your support and belief in our company mean the world to us, and we’re grateful for your business. We look forward to serving you again and continuing to exceed your expectations. If there’s anything else we can do for you, please let us know. Thanks again for your kind words!
Covercraft sucks
Covercraft customer service is one of the worst I have ever delt with. I ordered car seats twice that did not fit and returned them, after paying to ship them back to Covercraft only to receive a partial refund after they stated that they would be waving any restock fees. The amount refunded was close to half of what was paid. DO NOT DO BUISSNES WITH COVERCRAFT.
12 August 2024
Unprompted review
Reply from Covercraft Industries
Thank you for sharing your feedback. We’re sorry to hear about the difficulties you’ve experienced with your return and refund. After reviewing our records, we were unable to locate an order under the name or email address provided. It’s possible that the purchase may have been made through another retailer or platform. To help resolve this matter, we recommend double-checking your purchase details or contacting the retailer where you made the purchase. If you find that the order was indeed placed with us, please reach out to our customer service team directly for assistance and we will be happy to assist you further and ensure that any issues are resolved. We appreciate your understanding and hope to have the opportunity to assist you.
I had an issue with my order
I had an issue with my order. Covercraft's Customer Care Department took care of it quickly and courteously.
8 August 2024
Unprompted review
Reply from Covercraft Industries
Thank you so much for taking the time to provide such great feedback! We truly appreciate your business and thrilled to hear you had a positive experience.
Sunshade to Hot to touch!
We purchased a sun shade for our 2023 Nissan Pathfinder. We had purchased one 10 years prior with no issues. The reflective side on the new windshield cover is so hot, it burns you when removing from the windshield. The heat absorption is ridiculous. It does not decrease the heat in the vehicle as earlier versions did. I have seen multiple complaints on this issue on Covercraft's website, but no response. Very disappointed in this product. Are there any plans to address this problem?
Order Number: 5327707-578
Shipped On: 2023-04-19
Original Order Date: 2023-04-12 17:26:16
UVS100 Premier Series Custom Sunscreen, Color: Galaxy Silver
Part Number: UV11784GS
Price: $90.66
QTY: 1
COST: $90.66
8 April 2024
Unprompted review
Reply from Covercraft Industries
Thanks for your feedback although we're sorry to hear you're experiencing an issue with your sunscreen. While the UV shield is designed to absorb heat to reduce damage to the interior of your vehicle, it should not be so hot that you cannot remove it.
This information is most helpful. I was able to locate your 2013 order for the Silver sunscreen and your most for the Galaxy Silver. While the paper used is slightly different for the front of each of them, neither should get so hot you cannot touch them. If you'd like to reach out to me directly, I'd be happy to offer a warranty replacement in the Silver material as your original.
Terrible customer service
Our company ordered floor mats for one of our new work trucks. When the order arrived it had the incorrect rear mat for the truck, and this is where the trouble began. I have talked to customer service multiple times, no resolution. I then emailed the company, no response. I called again to talk to a manager and was told she was in a meeting, that was 24 hours ago with no call back.
I would not recommend doing business with this company. All further purchases for our fleet will be made with one of their competitors. The lack of respect for their customers is evident and I for one will not do business with a company that treats their customers this way.
1 August 2024
Unprompted review
Reply from Covercraft Industries
Thank you for taking the time to share your feedback. We sincerely apologize for the delay in our response. Your concerns are important to us, and we understand you are already working with our management team to address the issue.
We appreciate your patience and are committed to resolving this matter to your satisfaction. If you have any further questions or need additional assistance, please feel free to reach out.
Custom made window shade for.99.00
Custom made window shade for.99.00. Not high quality, doesn’t cover entire window, to large hole for mirror. Very disappointed. Customer service says it firs the way it is supposed to
24 July 2024
Unprompted review
Reply from Covercraft Industries
Thank you for taking the time to share your feedback. I’m genuinely sorry to hear that your experience with our product didn’t meet your expectations. Your satisfaction is incredibly important to us, and we’d like to make this right. I'd like to invite you to request management assistance so we can understand more about the issue and work towards a solution. We value your feedback as it helps us improve and ensure that all our customers have a positive experience. We look forward to resolving this matter to your satisfaction.
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