Couture Moda Reviews 

If I can give this company no stars I would. Please avoid! I had purchased a trouser suit in 2 different sizes (as unsure what size I would need). I received the order 3 weeks later however, both came in the same size which was far too big. the company did refund me for one of the trouser suits as this was their mistake after sending proof of this.
I then requested a return for the second trouser suit which cost £49.99. I was informed I was required to mark “returns”
clearly on package which I did. It cost me £25 to return the item as I was not aware I was ordering from China. 2 months passed and I reached out as had not received anything. The package had been held at customs in China and the company have basically said this is not there problem and offering me 50% of my order and a further 50% off voucher should I wish to shop with them again. So I am £50 out of pocket!
Terrible customer service!

Cheap & Nasty quality. Advertised as 3-4 business days for delivery. It took 16 days and when it arrived it was cheap and nasty. Item was £50 with £5 discount. It was not even the quality that would cost £5-7 from Shein. Asked to return item and I have to pay return fee.
Terrible quality and service. AVOID THIS WEBSITE!!

Never order from this company, 2 items bought both two sizes smaller than normal and poor quality. No invoice, labels or manufacturer/supplier details provided for return.

I had the worst experience with this company. I spent over £200 on work clothes and when they arrived they were like rags. I continued to be ignored by customer support and finally received messages offering store credit only (absolute joke). I eventually got them to give me a return address and it turns out it had to go to china (shocker). I had to spend £40 on returning the clothes and they still didn’t refund and instead said clothes were stuck at customs and that’s not their problem. They offered store credit for their rags yet again instead of refund. I had to report them to by bank to finally get my refund. Horrible experience and worst customer support I’ve ever dealt with. Absolute scam of a company.

Scam alert….Avoid at all costs, do not buy from this company, If I could give no stars I would!!!! I ordered and returned in June , paid £30 for tracked items and I’m still waiting nearly 4 months later for the refund. They send out rubbish quality shirts…I’ve bought better in Primark for a fraction of the cost. The address of the business is for the UK but it’s actually exported from china. They allow returns at your expense knowing full well it will go into customs in china and be held there indefinitely. Even when I was writing out the address I was doubtful as the only recognisable line was Room 101 (anyone remember it)!!!!? They reply from customer services, pretend to help but they’re actually no help at all. It’s a scam. Rubbish quality, rubbish company avoid avoid avoid!!

This company shouldn’t be trading. Items delivered were not as stated, and size too small, item returned at an expensive cost to myself, a Refund was arranged when they received goods back and checked. 6 weeks later items tracked and received however they disputed this and offered me 50% refund and 50% credit off next purchase. ABSOLUTELY NO WAY! 100% refund only. Still waiting and Ombudsman and Trading standards been notified.Avoid this company.

I only wish I researched this company before. I wish I didn’t even have to give them one star! It’s the first time I ever bought clothing online and what an absolute scam. Firstly, they pretend to be “local” / London-based but items are coming from China. Nothing wrong with that per se, expect what you get unfortunately reinforces all the negative stereotypes about cheap, shoddy “made in China” goods. The clothing I received? It is difficult to describe how horrible and unwearable the dresses are!! I had ordered these items for a wedding and got stuck shopping the day before the event. To get a refund? Forget it! It appears this is a central hub for orders placed with the lowest skilled seamstresses or factories who then run up the items quickly with the cheapest fabrics that look and feel NOTHING like the quality presented in their catalogue. My guess is they are creating low paid jobs and ship goods knowing even if they’re returned they’re still going to make enough on the exchange, and even if you never order again they know the world is big enough for millions of people to get scammed once- they can just keep on going. It’s ridiculous this kind of scam Service is allowed to exist! To the people of quality in China: Couture Moda should be made to apologize to your nation. The only hope we have as consumers is to warn each other. I’ve warned off all my friends and family as their fake “brand” pops up everywhere when you search - so they obviously spend enough money on Google ads etc to make that happen which reveals how profitable overall their scam is; NOT how good their products are. Those business bros will call it a good business model BUT consumers beware! Their pictures LIE! Remember, it’s easy to make things look one way on the web. RUN FAR from this scam.

Goods were not delivered and when I contacted them they said delivery had been attempted. Tracker did not state this. A full refund would not be given as a 25% re-stocking fee would deducted. I asked for proof of return of the goods which they haven't done as I suspect the courier has lost the order. Email conversation is still ongoing.

I can't believe I feel for this scam. The product quality is appalling and massively overpriced. The returns process is ridiculously overcomplicated in a deliberate attempt to get me to keep an item which cost £50, looks absolutely nothing like the image and probably cost less than £1 to produce.

the sandals I received were NOT as seen in the photograph but a very poor copy. I waited 3 weeks to receive them. I was then told that I could only have a credit note if I wished to return them and it was only 70% of the full cost!!! I will not be using the credit as I do not wish to receive any more cheaply produced rubbish

Stay away from. This company ordered dress it was only £36 but trying to return it to them is a nightmare no returns label got to print one yourself and post to send back ftom UK IS £19.30 untracked £22 if tracked not worth it. Won't be ordering again that's for sure. And it took 5 weeks for the dress to arrive.

KEEP AWAY FROM THIS COMPANY AT ALL COSTS!!!
This bunch of scam artists still owe me my refund of £88.91 from some dresses I returned (by tracked postage) on the 12th July!!! They’re trying to tell me that they’re stuck in customs, and they’ve offered me 50% of my original payment back! No way-I want the whole amount I paid.
SERIOUSLY-DO YOURSELVES A FAVOUR AND ORDER FROM A REPUTABLE UK COMPANY-OR YOU’LL GET STUNG!!!
Let’s now wait for the usual “please reach out to us at…”
I have done-repeatedly-to no avail.

It’s all already been said! Obviously AI generated images of their clothing that look and feel NOTHING LIKE what landed on my doorstep 3 weeks after the event that I ordered the item for! Customer support suggests this is a UK based company yet returns are to be sent to China! This company should be shut down before more people succumb to their absolute TAT! I’m going to send my items to a small claims court and fraud prevention to see what that outcome will be!

Do not order from this company. They are not based in the uk they deliver from Hong Kong. Quality of t shirts was very poor fabric was polyester not cotton . Not worth the price I paid. Too much to send back even if you request a refund. Will not be ordering again

Auto responses saying someone will contact.They don't!! Don't buy from this company !!!

I also contacted them over and over.
I stand by my review.

Ordered a bag for my granddaughter for school ,£36.00 I payed it . Not has described, extremely small looks like a large pencil case with handles . I have asked for a full refund but will not do that unless I send it back to China they have offered a 75% credit note to spend on the website . DO NOT ORDER FROM THIS WEBSITE TERRIBLE PRODUCTS AND CUSTOMER SEVICE I WOULS HAVE GIVE IT NO STARS BUT UNABLE TO DO THAT ... STAY AWAY FROM THIS WEBSITE AT ALL COSTS

DO NOT ORDER FROM THIS COMPANY !
If I could have scored them zero I would have done !
Like so many I wish I had checked on trust pilot prior to ordering.
Awful customer service
No proper tracking it’s in Chinese!
2 week delivery with no communication
Awful quality products - I’ve had better quality from Shein at a fraction of the price
Returns policy that basically will either cost you more to return or you keep the shoddy goods and a 75% refund to spend on more shoddy goods. The quality must be so poor that they are happy to give it away.
One person called ‘Grace’ who sends a standard reply to every email - she must be kept very busy !
Absolutely shocking - how they are allowed to trade I’ll never know !

Looking forward to Grace or Olivia’s response to this review …

Title: Untrustworthy – Refusal to Refund After Months of Excuses

I ordered from Couture-Moda in June and received incorrect and poor-quality items. Since then, I’ve sent over 10 emails chasing a refund. Instead of honouring my consumer rights, they’ve repeatedly given irrelevant excuses about “customs” and offered only partial refunds or store credit.

This is a clear breach of the Consumer Rights Act 2015. I am now escalating to my credit card provider and Trading Standards.

Unprofessional, untrustworthy, and extremely frustrating to deal with. I strongly urge others to avoid this company.

I bought a suit from this company in June, as the product looked fantastic along with quality. This suit was £250 I might add.

Almost 2 months later the suit arrived. I was so disappointed I could only laugh. I contacted customer service and asked for a refund. They offered me a gift voucher for 75% of the value not to return the product. I declined.

I therefore processed my return with the maximum insurance possible via Royal Mail UK which cost me an additional £50.

3 months later and after this suit had been shipped back to China the suit had been returned to the UK and my home address.

This is easily the worst retail company I have ever had to deal with! If you read this DO NOT BUY ANYTHING! FRAUDULENT COMPANY

I’m still waiting for a refund or guidance!

I ordered a suit for a work photo shoot after checking the location of the company, which is listed as London. The suit came scrunched up and looking completely cheap and terrible quality and not the colour it appeared on the website. I have expressed my desire to return only to be told I would need to cover postage back to China which I dont trust them to receive. Or I can get 75% of the item value to spend on their store of overpriced cheap rubbish or a 20% refund. Absolutely appalling and not abiding by the consumer rights act at all! I would never spend a penny with this company again they are just here to rip people off pretending to be a UK based company.