I hadn't used the product in almost a year, when I had to purchase it for my company intially I didn't know I was signing up for an auto renew. They send the renewal notice, and I cancel right away b... See more
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Poor technical support! We have 12 staff members that use Bria when working remotely. Counterpath support is only email based they do not offer live support, no phone calls and they cannot remote into... See more
I purchased eyebeam phone several years ago, you have now discontinued them and they apparently are no longer going to work so i was had to buy bria 5's and wasnt even offered the same discount that o... See more
Company replied
Purchased BriaTeams in Jan 25. Cancelled in Jan25. Charged again June 25. When I disputed the charge (forwarding my cancellation email, Hiroko Ono from support sent me a generic Terms and Condition... See more
Company details
Information provided by various external sources
CounterPath develops desktop and mobile SIP-based VoIP softphones for businesses from SMBs to service providers.
Contact info
Suite 300 One Bentall Centre, 505 Burrard St, V7X 1M3, Vancouver, Canada
- (604) 320-3344
- storehelp@counterpath.com
- counterpath.com
1.3
Bad
48 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Some features are missing such as…
Some features are missing such as select # auto accept since my CRM is a click to dial. Would also like to be able send SMS. When I add a # it defaults to the Family category and VOIP line which I have to change each time. Also select # call block would be nice.
Thanks
4 April 2019
Unprompted review
Reply from CounterPath
Thank you for submitting feedback LJ. I'll forward your request to our product for review.
We want sell license for mobile but…
We want sell license for mobile but there aren´t options for that.
Thanks!
3 April 2019
Unprompted review
Reply from CounterPath
Thank you for the feedback. For sales inquiries please completed the sales request form at https://go.counterpath.com/sales-request-form.
No dark mode or call block.
3 April 2019
Unprompted review
Reply from CounterPath
Thank you for submitting feedback Ethan. I will forward your request for dark mode and call block to our product team to review.
Ripoff! no loyalty to original customers!
I purchased eyebeam phone several years ago, you have now discontinued them and they apparently are no longer going to work so i was had to buy bria 5's and wasnt even offered the same discount that other customers got if they had purchased previous versions of your softphones, incl. bria 2.5. total BS and no way to treat a long standing customer!
3 April 2019
Unprompted review
Reply from CounterPath
Thank you for submitting feedback David. We sent several notifications to customers that are impacted by the end of life notice. Everyone was offered the same discounted price to update to Bria 5. If you have an email that has different information please send it directly to customersuccess@softphone.com.
Need more BLF
BLF doesn't work that nice, and, overall, we need a BLF panel next to Bria, with at least 50 BLF or more, to manage inbound callas and tansfer them to users.
3 April 2019
Unprompted review
Reply from CounterPath
Thank you for the feedback Lionel. I'll forward your request to our product team to have BLF panel next to Bria.
Good product and tech support
Good product and tech support
Needs to integrate with Mac address book
3 April 2019
Unprompted review
Reply from CounterPath
Doug thank you for submitting a review. It's great to hear from our customers that our products and tech support are good. I'll forward your request to our product team to review.
Missing iOS sync and activation of my Savi7
I wish that I could sync. the contacts with my iOS contacts.
It probably works somehow and just need a professional to set it up.
Am also missing that Bria5 does not automatically open the channel on my Plantronics Savi7... need to click in the Bria application as well as the button to accept the call.... by the time I get that done, the call is transfered to my cellphone - sure I could delay the transfer by one or two more rings....
3 April 2019
Unprompted review
Reply from CounterPath
Thank you for the feedback Alexander. Our support team can help you with the set up. Please submit a ticket online at support.counterpath.com/hc/en-us/requests/new.
The service we have been getting from…
The service we have been getting from this system is superb!
3 April 2019
Unprompted review
Reply from CounterPath
Thank you for submitting a fantastic review Preston. It's great to hear our service provides value.
Does not work
Does not work, after short time the connection breaks up, no solution from hotline.
3 April 2019
Unprompted review
Reply from CounterPath
Bernhard have you worked with our support team. If calls are dropping support can help identify why this is happening. They'll probably need additional information like a call logs from you.
Support is offered through our online ticket system not through a hotline. Please provide the ticket number for the unresolved issue and I look into it for you.
Worst Experience Ever; Can't Give 0 Rating
Worst experience ever. If I could give them zero, I would.
Considering we have 15 licenses with them at $50 USD a pop, you'd think they'd care more about keeping our business.
We had problems on three Bria softphones with which we got almost zero support. Two were located in their hometown and another just down the road in Seattle.
They weren't even able to tell me where I needed to remove configuration information from or what registry entries they create when they install so that I could do a nuke and pave reinstall.
Needless to say, we're moving away from Bria. We have one Bria that crashes on startup. This is a common problem for Bria, and one which I can usually solve by upgrading Bria. In the case of this endpoint, it appears to be a permanent problem.
We have two other Brias that decided to up and not remember any phone numbers they've called or received.
After nuke and pave on both of them, it started working on the one, but not the other. Again, with their own support not knowing how their software installs itself, it makes it very difficult to support.
Support ticket # was f857a722.
3 April 2019
Unprompted review
Reply from CounterPath
Thank you for submitting feedback Daniel. We are offering discounted Bria 5 pricing to help Bria 3 customers upgrade.
I will follow up with our support team. Do you have ticket numbers I can reference?
Daniel our support team will work with you directly on ticket 16674. They will do their best to help resolve the issue you are experiencing on three phones. If you have any questions or concerns please email me at customersuccess@softphone.com
Seems to have some friction with…
Seems to have some friction with daylite and making calls and displays etc
3 April 2019
Unprompted review
Reply from CounterPath
Mark thank you for providing feedback. Have you worked with our support team? Support can help with making calls and display issues. They will help you work through the issue. Please submit a ticket at support.counterpath.com/hc/en-us/requests/new.
No practical advantages or better call…
No practical advantages or better call quality over Bria 3 (I don't use it for video calls). Forced purchase as Counterpath mentioned that they are not only phasing Bria 3 out but that it would not work from a date.
3 April 2019
Unprompted review
This is amazing program and the best…
This is amazing program and the best solution for your company.
3 April 2019
Unprompted review
Reply from CounterPath
Krish thank you for the great recommendation.
I worked with Bruce
I worked with Bruce. He made sure that I had the exact product that I was looking for. I worked with some other agents at CounterPath as well and they were wonderful. Bruce truly understands how businesses work. He is very flexible and great to talk to. I would highly recommend CounterPath to anyone.
2 April 2019
Unprompted review
Reply from CounterPath
Thank you for submit a review James. We appreciate you taking the time to document your experience with Bruce and Counterpath. I will forward your feedback to Bruce.
Is good to see it
2 April 2019
Unprompted review
Reply from CounterPath
Thank you for taking the time to submit a review Darryl.
Poor voice quality and drop outs
2 April 2019
Unprompted review
Reply from CounterPath
Thank you for the feedback Frank. Have you worked with our support team? Support can help you troubleshoot the voice quality and what's causing calls to drop. Support works closely with our product team to help identify issues and fixes. Support tickets are submitted online at support.counterpath.com/hc/en-us/requests/new.
Bria Software
We've installed this on many clients Mac desktops and iPhones on different VOIP and SIP services. It's really slick and a clean simple interface.
2 April 2019
Unprompted review
Reply from CounterPath
Thank you for the fantastic review Lance. It's great to receive feedback from customers using multiple devices and SIP services.
Good not excelent ...
OK. Products do what they are expected. But 4 out of 5 is just that. There's room for improvement. Good is not excelent so try to improve and may be next time ....
2 April 2019
Unprompted review
Reply from CounterPath
Thank you for the review Alberto we are always open to feedback. If there are specific issues you are encountering please work with our support team. We use our support tickets to help us track and fix issues. Please submit a ticket online at https://support.counterpath.com/hc/en-us/requests/new.
Works sometimes
Works sometimes, sometimes it does not. It's still the best soft phone on the market, but stability and consistency hold down my rating it higher.
2 April 2019
Unprompted review
Reply from CounterPath
Thank you for submitting a review WC. Have you worked with our support team? Support can help troubleshoot and identify why the softphone is not working. Support tickets are submitted online at https://support.counterpath.com/hc/en-us/requests/new.
Definite workhorse.
Definite workhorse.
Pairs oddly with Jabra. Loses connection on USB. Temperamental.
Otherwise trustworthy, solid solution to calling. Highly recommend.
2 April 2019
Unprompted review
Reply from CounterPath
David thank you for providing a detailed review. It's always great to that our customers feel Bria is a trustworthy solution for calling.
Please reach out to our support team for assistance with Jabra they may be able to help you. All support tickets are submitted online at https://support.counterpath.com/hc/en-us/requests/new.
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