Cottontrends Reviews 

Have been waiting for over a month now for my order, they said it was shipped 2 days after I put in the order, after a couple of emails asking about my order and the usual come back, they’ve ignored me, I thought this was a New Zealand company with a NZ email address, but after reading these reviews I realised I’ve been ripped off.

I ordered goods from cottontrends.com.au assuming that this is an Australian company. It, quite deceptively, has an Australia Post logo on the home page implying that postage will be handled by Australia Post. Nowhere on the website (that is obvious) does it state that this company is based in Europe and that the goods will be shipped from there incurring the delays and possibility of customs fees.
As many others before me have stated, this company is not to be trusted. It is now 6 weeks since they stated that my order was dispatched. The website states that delivery usually takes between 2-10 working days. At the time I placed my order the website also said that if the goods were not delivered within 4 weeks, they would be remanufactured and resent. This has disappeared from the website.
I email weekly but replies have been vague at best. Covid-19 has been a convenient excuse to cover their incompetence.

This is for cottontrends.ca: It's a scam of a company. Over two months later and I still don't have my order. After emailing their rep after the first month, they sent me a lengthy reply and basically didn't take responsibility for why I don't have my order yet. The second time I contacted them asking for a refund because I still hadn't received my order and no one got back to me. I've reported this joke of a company.

I placed an order for some clothing tags 5 weeks ago and still have NOT received my order. I emailed the company to let them know and to see if they could track my order only to be told that once it has left their premises they can not track my order other than being told to wait longer to see if it arrives I was given no alternative. As I am a small start up business I can not afford to pay for something only to not have received it. VERY DISAPPOINTED. Would not recommend purchasing from this company.

Like other reviewers, my item was late. In all fairness it is during the corona pandemic. It would have been helpful if the seller gave shipping tracking info.

Anyway I received my labels today, and I am happy with the quality. I would use them again.

I still haven’t received my order and from other reviews it looks like that is the normal. I thought it was an Australian company but it’s obviously it.

Wish I did more research before ordering. Shame on me. All comments below are bang on. Looks like you are buying Canadian (.ca) but you are not. This company has all sort of .xx (.pl for Poland for example) so I’m sure wherever you are you think you are buying local. Delivery takes a long and unpredictable amount of time and package is poor and flimsy. Misleading location and delivery aside the product is junk and not what the website implies at all. The tag is not cotton and not even fabric. Maybe you can glue it onto something but sewing is near impossible - there is no allowance for sewing and the material when perforated, even by smallest needle, falls apart. Minimum handling makes the brand new tag look old and worn. Apparently the tag is not meant to be bent or manipulated. The print ink is not crisp and looks amateurish. This looks like someone bought 8 x 10 prefab sheets of plastic-type material at a craft store and then fed it through a basic home laser or ink jet printer. It may be cheaper than other suppliers but if you can’t use the item you are just throwing money away. As others have said: it appeared a deal but was a costly mistake. I agree that online reviews can skew negative sometimes as more people are willing to post negative than positive comments. BUT, I genuinely can’t imagine someone who crafts and makes a nice product wanting to use these labels. I doubt there is some great customer majority out there that is happy with Cotton Trends but remains silent. Cotton Trends talks about helping you create a “luxury brand” - what a joke.

I ordered labels with cotton trends then read the reviews! I thought I had wasted my money and didn’t think about it again. I was surprised to receive my order, exactly as requested, 4 weeks later. Yes, they are located in Denmark and over promise but if you can afford to wait they are cheap and have more options than other companies

I received my order within a week but the alignment was terrible. None of the writing was in the right place, there is no where to sew the label on and now I am unable to get any help to sort it out. The phone number provided goes dead after a few rings and the 'chat' line just keeps you waiting - no one actually chats. RUBBISH & completely wasted money.

I stupidly ordered 2 lots of tags for sewing. Was told they will arrive at most in 2 weeks. It’s been 3 and a bit so I decided to email them. All I got back was a automatic email assuming that I was asking about where my order was (luckily enough I was, but for a company to have a auto email about where people orders are, haha well that’s concerning) and assuring me that my order was dispatched by them but they can’t track it. So basically I had no help, no tracking number no info about my order at all. That was 4 days ago now and I still haven’t received a proper email from an actual person. I can’t help to think that if I even get my order it is going to be bad quality or not what I asked for.

Seriously, I would give this company 0 stars if I could.

The quality is as expected for the cheap price, but the website is very misleading so I learned a costly mistake.

I received a product (labels) that was not as appeared on the website (it was the opposite orientation as so completely unusable - on looking again it turned out that the size I selected was the only one that was that way round so the product image was inaccurate). When I queried this I received a very rude response from their customer services along the lines of "look better next time"

There wont be a next time

This company is horrible. They won't return emails, you can't phone them. They send many automated confirmation emails so you think something is happening, but nothing does.
Their website makes it look like you're ordering from withing Canada, but then 'surprise!', it's getting shipped from overseas and you will have to pay duty, customs fees etc.
Stay Away!

Here is my review before receiving my CottonTrends order:

Fingers crossed. I just ordered. Fortunately I didn't spend too much.
I was amazed at their low price and delivery cost.
I'm in New Zealand.
At first I thought they were in NZ. Then it looked like they are overseas.
I'm exploring suppliers. Contrado in London look impressive. Also Digital Fabrics, Australia.

Here's my review after receiving my order from Cotton Trends:

Cotton Trends did exactly what I asked of them (printing my unique design onto cotton]. They did quickly at low cost.
I'm concerned about Trustpilot. I think it dignifies the nastiest thing about social media: slagging people off because of some apparent imperfection. Enough of this can kill a business, which simply has not done what the customer expected.
Google places Trustpilot near the top of search listings. So bingo, the provider doesn't get future business.
The real irony of this is that contented customers (perhaps huge in number) don't put their Good comments on Trustpilot. How could they? Why should they? Job done correctly. Move on.

This is a scam. Their website originates in Holland. No telephone numbers. They dont return emails. Even when I try and reset my password it doest send me a reset link to my email. SCAM SCAM SCAM. Does anyone have an actual telephone, name or contact email for me??

I thought this was an Australian company ( they made the website look as though it was ) but it’s not. It’s very difficult to find out exactly where this company is.
After nearly a month my labels have not arrived. They are refusing to issue a refund.
AVOID AVOID AVOID!

I wish I found this site before I ordered with Cottontrends. Items have not arrived as promised and I needed them on time before my parents moved into an aged facility. Will need to pay the facility again and my money if wasted

The labels I bought were suppose to be cotton. They took ages to arrive and are not cotton. They have a plastice feel and the worst and most expensive I have ever bought.

Won't be buying from the again. Tried contacting them and never had a reply.

DO NOT USE still not received order since Feb No customer service don’t think they have any intention of fulfilling the order

Placed the Order #376703 on 11 January 2019. I am yet to receive the order. My emails are not being returned as well. Shocking service. Will never use this company again.

DO NOT USE / .CA BUT NOT A CANADIAN COMPANY
They are FALSE - located in Netherlands, using .ca web address.
Labels are poor quality and hard to read
They shipped 1/2 of my order and after 2 months, I am still fighting to receive the other half. They did charge me full amount!