Cotton Traders Reviews 

211,543
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 31,497 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and value of products, finding them comfortable, well-fitting, and appreciating the easy ordering process and reliable service. Many reviewers frequently highlight the swift and prompt delivery of their orders, which often arrive quickly and in good condition. However, some customers noted significant delivery delays, with orders taking longer than expected or even missing items, often attributed to the shipping carrier. A few others also reported inconsistent product sizing, with items being too short or colors differing from expectations, and experienced communication issues with customer service or incomplete orders.

What people talk about most

Product

Reviewers mention positive feedback about product quality, fit, and comfort, with many praising items as... See more

Quality

Customers consistently note positive experiences with quality, frequently praising the excellent quality of... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising prompt and quick delivery... See more

Order

Users describe positive interactions with order, highlighting the ease of online ordering and the convenience... See more

Service

Clients share positive opinions on service, consistently praising its excellence and efficiency. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I bought seersucker shirts. They were good, reasonably priced and as described, which has not always been my experience with Cotton Traders. The picking and delivery took several days, which, in the d... See more

Company replied

Rated 5 out of 5 stars

Been Cotton Traders customers for many years, so am well aware of the quality and value of their clothing ranges. These items came to the usual good standards, competitively priced. Ordering through t... See more

Company replied

Rated 5 out of 5 stars

I've been a customer of Cotton Traders for years. I keep coming back because I'm consistently very pleased with the quality, fit, styling and prices of the goods on offer. I mostly buy clothes, but... See more

Company replied

Rated 5 out of 5 stars

I order quite regularly from Cotton Traders and I never have been disappointed so far. The products are great, of good quality and they are a good fit. There are plenty of promotions too which come u... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Shoe Store
  5. Women's Clothing Store

Written by the company

Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

212K reviews

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4.4

All reviews

(211,543)

31,197 reviews in the last 12 months

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Rated 5 out of 5 stars

Cropped jeans

I purchased the wide legged cropped jeans in all the colours and the wide legged white jeans in a size 16. I was sceptical about ordering but my Mum said I would like the fit and quality material and she was right. All the jeans had elasticated wastes and the material was nice and thick. They all were lovely and I’ve had many comments on the style and colour. I’m definitely a new fan especially as delivery was reasonably priced and quick.

18 July 2026
Rated 2 out of 5 stars

Bad advertising

I received an order with a code that sail if I reordered within a certain time I would receive 15% discount. I therefore placed another order in which the discount code was accepted only to be charged the full amount. When I rang to complain I was advised that the discount was only applied to full price sales. This was not made very clear on the discount voucher and I think it should not have accepted when I was paying as I would not have continued with my purchase. Very disappointed

18 July 2026
Rated 1 out of 5 stars

Bad experience on-line shopping due…

Bad experience on-line shopping due to stock problems in store , problem ordering on-line , went through customer services , took them ages to find the problem , very unclear instructions , complaints dept full of excuses , would l buy again , never to stressful , bad customer policies , welcome home "marks and spencer"

15 July 2026
Unprompted review
Rated 1 out of 5 stars

Disappointed

I ordered a dress and nominated a shop to collect it from as I knew I would be away .I was informed it couldn't be delivered and it was being sent back .I called cotton traders who said it would take a few days to find out what happened but it had already a week .I asked for a refund and still haven't received it 5 days later.

18 July 2026
Rated 4 out of 5 stars

I like the quality at Cotton Traders…

I like the quality at Cotton Traders and have shopped at Notcutts Garden Centre store for years. Love my denim skirts with wide elasticated waistband.
Very comfortable. Your tops are too long for me as I am petite. Need 23inches max. Good sale recently too

18 July 2026

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