I bought seersucker shirts. They were good, reasonably priced and as described, which has not always been my experience with Cotton Traders. The picking and delivery took several days, which, in the d... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.
Cotton Hub, Merlin Court, Atlantic Street, WA14 5NL, Altrincham, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great choice, top quality products and fast delivery.
Very pleased with the items I purchased and certainly can recommend the online sales experience.
Goods arrived when promised and I am pleased with the products.
I purchased the wide legged cropped jeans in all the colours and the wide legged white jeans in a size 16. I was sceptical about ordering but my Mum said I would like the fit and quality material and she was right. All the jeans had elasticated wastes and the material was nice and thick. They all were lovely and I’ve had many comments on the style and colour. I’m definitely a new fan especially as delivery was reasonably priced and quick.
You had what i wanted in stock if not there were plenty other options .
Great communication regarding time of delivery.
Jason is very friendly and pleasant and reliable.
My parcel was delivered on time. No fuss or mixups.courier was polite and pleasant in mood. Would use again
Prompt efficient service friendly countries customer service
Was unsure how much the dress would look like the catalogue photo but absolutely love it. Would buy in another colour.
Ordered Sunday delivery only arrived Monday night. Blamed delivery company and offered refund on extra paid for Sunday delivery. Was needed Sunday as i was away Monday so late delivery caused major problems.
Very pleased with quick delivery but not happy about paying for delivery and returns. I won’t be ordering again.
I received an order with a code that sail if I reordered within a certain time I would receive 15% discount. I therefore placed another order in which the discount code was accepted only to be charged the full amount. When I rang to complain I was advised that the discount was only applied to full price sales. This was not made very clear on the discount voucher and I think it should not have accepted when I was paying as I would not have continued with my purchase. Very disappointed
Bad experience on-line shopping due to stock problems in store , problem ordering on-line , went through customer services , took them ages to find the problem , very unclear instructions , complaints dept full of excuses , would l buy again , never to stressful , bad customer policies , welcome home "marks and spencer"
I ordered a dress and nominated a shop to collect it from as I knew I would be away .I was informed it couldn't be delivered and it was being sent back .I called cotton traders who said it would take a few days to find out what happened but it had already a week .I asked for a refund and still haven't received it 5 days later.
Why oh why have you stopped selling size 3 slip ons that I have had for years. This is very irritating to those of us with small feet
I like the quality at Cotton Traders and have shopped at Notcutts Garden Centre store for years. Love my denim skirts with wide elasticated waistband.
Very comfortable. Your tops are too long for me as I am petite. Need 23inches max. Good sale recently too
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.