Good quality items with a large variety and great size options. The website is easy to follow and goods arrive when expected. The offers and sale prices encourage you to buy, but new items are often,... See more
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Review summary
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Quality below par but efficient ordering and delivery service. Product looks good/feels good - BUT defect in the stitching on one of the seams means I have to machine stitch it first myself before I... See more
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We have bought clothes and bed clothes from Cotton Traders for several years and are very rarely dissatisfied with the articles. Quality of materials used, manner of manufacture and finish are gene... See more
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I have bought several items on line from Cotton Traders which have always arrived as they advised via click & collect. The last item I purchased was a pretty blue waterproof coat which was too big a... See more
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Company details
Written by the company
Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.
Contact info
Cotton Hub, Merlin Court, Atlantic Street, WA14 5NL, Altrincham, United Kingdom
- Orderline 0844 844 1111 Customer Care 0161 286 4321
- cottontraders.com
4.4
Excellent
210K reviews
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Great experience from start to finish.
Great experience from start to finish.
Paid for next day delivery but goods didn’t arrive.
Not cotton traders fault but evris.
Cotton traders gave me a delivery refund.
So can’t fault them
7 July 2026
Reply from Cotton Traders
We're so pleased to hear you had a great experience with us from start to finish. We're also glad we could resolve the delivery issue with a refund, even though it was not our fault. Thank you for your understanding.
Reply from Cotton Traders
We're so pleased to hear you're happy with both the quality of the product and the speedy delivery you received. Thank you for your feedback.
They use good material
They use good material and it all fits as sized . Washes well too .
6 July 2026
Reply from Cotton Traders
We are so pleased to hear that you are happy with the quality of our materials, the accurate sizing, and how well our products wash. Thank you for your wonderful feedback.
Service was fine
Service was fine. Items didn't fit particularly well and inconsistent, some were sent for return.
13 March 2026
Reply from Cotton Traders
Thank you for taking your time to leave a review regarding the fit and consistency of the items. We’re sorry to hear that some didn’t meet your expectations and had to be returned.
Kind Regards
Hananh
Easy to order
7 July 2026
Reply from Cotton Traders
Thank you for your positive review. We’re glad to hear ordering was easy.
I love shopping with Cotton Traders as…
I love shopping with Cotton Traders as their products are good quality and something different from the High Street.
7 July 2026
Reply from Cotton Traders
We’re so pleased to hear that you love shopping with us and appreciate the quality and unique style of our products. Thank you for your positive feedback.
I bought these in a size 14 but found…
I bought these in a size 14 but found them too small, so ordered some more in a 16 & they fit just right.
7 July 2026
Reply from Cotton Traders
Thank you for sharing your experience with the sizing. We’re glad to hear the size 16 worked out well for you.
Very helpful lady at Woodbridge branch!
I had a query about my refund….the lady I spoke to at the Woodbridge, Suffolk branch was extremely helpful, and she was even kind enough to call me back to reassure me after she had spoken to head office!
Many thanks, Linda Green
17 July 2026
Reply from Cotton Traders
We’re so glad to hear that our team member at the Woodbridge store was extremely helpful with your refund query. It’s wonderful to know that they went the extra mile to reassure you.
Good experience shopping at cotton Traders.
Great experience with shopping at cotton Traders the wonderful staff are very friendly & helpful plus ordering online is pretty easy with prompt delivery to a local store or your address for a small charge.
7 July 2026
Reply from Cotton Traders
We're so pleased to hear you had a great experience shopping with us and appreciate your kind words about our friendly and helpful staff. It's wonderful that you find online ordering easy with prompt delivery options.
Great experience
Easy to order from the website and good quality. It was delivered quickly.
7 July 2026
Reply from Cotton Traders
Thank you for your positive feedback. We’re so pleased to hear that you found our website easy to us and that your order arrived quickly.
Reply from Cotton Traders
We’re so pleased to hear you’re happy with both the excellent quality of our products and the speedy delivery. Thank you for your kind feedback.
More chunky cardigan than elegant lacey…
More chunky cardigan than elegant lacey top as portrayed. Incredibly long sleeves.
7 July 2026
Reply from Cotton Traders
We appreciate you sharing your feedback on the garment's appearance and sleeve length. We are reviewing our product descriptions to ensure they accurately reflect the items.
Kind Regards
Hannah
Good quality items
Good quality items, easy to use website, priced well. Delivery was prompt.
7 July 2026
Reply from Cotton Traders
Thank you for your positive feedback. We’re so pleased to hear that you found our items to be good quality and well-priced. We’re also happy that our website was easy to use and your delivery was quick.
Good products and efficient service.
7 July 2026
Reply from Cotton Traders
Thank you for your positive feedback. We’re so pleased to hear that you’re happy with our products and that you found our service efficient.
Lovely dress
Lovely dress, exactly as pictured and described. Good fit, true to size. Nice separate cotton slip with poppers to attach to dress/ bra strap. Very pleased with my purchase.
7 July 2026
Reply from Cotton Traders
We’re so pleased to hear how much you love your new dress. It’s wonderful to know it was exactly as pictured and described, with good, true-to-size it. We’re especially glad you appreciate the thoughtful detail of the separate cotton slip.
Order took a longer time to reach shop…
Order took a longer time to reach shop pickup compared with other purchases
7 July 2026
Reply from Cotton Traders
Thank you for your review. With regards to click and collect delivery system we advised the order can take 7-10 working days. We do state this in our terms and conditions as our stores only receive a delivery once a week.
Belts
I liked the belts but:
1. Because they are elasticated it is better to order the next size down
2. They are slightly too wide for some belt loops (3-5 mm)
7 July 2026
Reply from Cotton Traders
Thank you for taking your time to leave a review regarding the belts. We understand your points about the sizing due to the elastication and the width for certain belt loops. We will pass this valuable insight on to our buying team for consideration.
Kind Regards
Hannah
Reply from Cotton Traders
Thank you for your positive review. We’re glad to hear your order arrived quickly and had good quality items.
Ordering was easy but I did not receive…
Ordering was easy but I did not receive a message to say items were ready for collection. Went into store the items were there but I was informed that my collection message was probably in my spam box!!!. It would be much easier if therssage was put on the app under my orders.
17 July 2026
Unprompted review
Reply from Cotton Traders
Thank you for taking your time to leave a review and thank you for taking my call, as agreed on the call I have today sent the trousers out in a different colour, please allow 3 working days for them to arrive.
Kind Regards
Hannah
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