Cotton Traders Reviews 

212,823
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 31,397 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality and comfort of the clothing, noting that garments fit well, hold up over years of use, and offer great value for money. Consumers also appreciate the seamless online ordering process, helpful staff assistance, and prompt delivery options available for their favorite purchases. However, some people mentioned that delivery services could be quite frustrating due to unexpected courier delays, tracking issues, and lost parcels during transit. Some reviewers were not happy with additional fees for returns, delayed order updates, or long waiting periods before finally receiving their items.

What people talk about most

Product

Customers report a high level of satisfaction and delight with the product quality and fit, praising the... See more

Quality

Clients share positive opinions on quality, consistently highlighting that items are well-made, comfortable,... See more

Delivery service

Users describe positive interactions with delivery service, highlighting that shipments frequently arrive... See more

Order

Customers consistently note positive experiences with order processes, highlighting that online ordering is... See more

Service

People report high satisfaction with the service, praising the quick and efficient ordering process.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered Sloggi briefs which is a favoured product widely available BUT I used Cotton Traders as I had received a discount voucher. However, upon ordering, the discount was not applied. I called cus... See more

Company replied

Rated 5 out of 5 stars

Cotton traders clothes are excellent. I have worn their clothes for years, they are hardwearing, very comfortable and excellent fit. I also love their colours and all at an exceptional price. I probab... See more

Company replied

Rated 5 out of 5 stars

Had a lot of items from cotton traders over the years. Their clothing and footwear is always of good quality and lasts. Website is simple to navigate, easy to find what you want and ordering straightf... See more

Company replied

Rated 5 out of 5 stars

Never ordered from Cottontraders before but was impressed by advert. Ordered some chinos and shorts for summer not expecting too much. Tried them both on and they fitted perfectly and were great qua... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Shoe Store
  5. Women's Clothing Store

Written by the company

Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

213K reviews

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4.4

All reviews

(212,823)

29,702 reviews in the last 12 months

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Rated 5 out of 5 stars

I bought cotton sheets

I bought cotton sheets, which were lovely. We liked them so much I sent for a second set, the delivery of the second set was mishandled by Evri. Cotton Traders were very helpful in sorting this situation out, as they could see from the delivery drivers information that he had not delivered to our address, in fact it wasn't clear where the delivery was supposed to be.

2 August 2026
Rated 2 out of 5 stars

The dress is lovely but not the returns service

The dress is lovely. However, I ordered it in two sizes and returned one over a week ago and have not even received an acknowledgement that it has been received, let alone a refund. I returned items from another retailer at the same time and have already received a refund so I don't believe it hasn't been received. Really not good enough service

3 August 2026
Rated 5 out of 5 stars

Absolutely spot on

Absolutely spot on in every single topic... quality, professionality, commitment, loyalty, respect, diligence... AMAZING in every way.

13 August 2026
Unprompted review
Rated 5 out of 5 stars

Good choice! Good quality!

It is always a pleasant experience to shop with Cotton Traders. My husband and myself are always impressed the quality and choice of clothes and footwear. We have never been disappointed.

Their delivery service is excellent!

3 August 2026
Rated 1 out of 5 stars

Still waiting for Evri delivery

Order placed on 2 August. Still waiting for delivery 11 days later.

3 August 2026
Cotton Traders logo

Reply from Cotton Traders

Thank you for taking the time to place your review. I am sorry to read that your order has not yet been delivered. I can see from your account that we have already dispatched a replacement parcel to you and I can see from the tracking that it should be with you in the next 48 hours.
We are sorry for any inconvenience that this has caused you and rest assured that we have raised a complaint with EVRI for the original parcel.
Kind Regards
Michelle W.

Rated 5 out of 5 stars

I ordered a Broderie Nightdress for my…

I ordered a Broderie Nightdress for my mother. It was exactly as she wanted. 100% cotton, lovely and soft fabric and a pretty classic design.
Thank you

3 August 2026
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Reply from Cotton Traders

We're so pleased to hear that the nightdress was exactly what your mother wanted! It's wonderful to know she's happy with the soft fabric and classic design.

Rated 4 out of 5 stars

it was ok....

3 August 2026
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Reply from Cotton Traders

Thank you for taking the time to place your review, we are pleased that everything ran smoothly. 😎

Rated 5 out of 5 stars

Never had a problem ordering from Cotton Traders

Cotton Traders have an excellent range of clothing for men and women, reasonably priced too. Their delivery service is very good as well. What's not to like!

1 August 2026
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Reply from Cotton Traders

We're so pleased to hear you appreciate our excellent range of clothing for men and women, and that you find our prices reasonable. It's also wonderful to know you're happy with our delivery service!

Rated 4 out of 5 stars

Bought two seersucker short sleeved…

Bought two seersucker short sleeved shirts when they were only half price. Whilst the shirts like very nice I have the blue and the pink shirts. I do however have one criticism about both shirts. These are meant to be summer shirts. The material is meant to be lite and wick sweat away from your body. My experience of both items is slightly different. For summer shirts they are a little on the heavy aside. This is where the problem is that they make you sweat excessively. I do suffer with hypohydrosis so sweating is a big issue for me. I have medication and special deodorants. Wearing these shirts leaves them soaking wet which I have never come across in a summer shirts they. The shirts are meant to be airy but I couldn’t get the advantage of this plus. In the end I have change midway to a lite cotton T-shirt.

Pros

- I like the colours and the pink shirt isn’t too over powering
- size wise that’s are 3XL and they fit perfectly.
- Nice material but has a con to it.

Cons

Very heavy fabric which can lead to excessive sweating as happened to me with hypohydrosis.

I have knocked one star basically because these didn’t feel like summer shirts. Perhaps mor situated for Spring or autumn.

Don’t get me wrong these are very nice shirts however the benefits that the advertisement for eschewed didn’t work for me. They felt heavy and not very airy and made me sweat even with medication and special deodorants to stop this.

15 June 2026
Unprompted review
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Reply from Cotton Traders

We appreciate you taking the time to share your detailed feedback regarding the seersucker shirts. We understand your disappointment that these shirts, despite their appealing colours and perfect fit, did not meet your expectations for summer wear, especially given your experience with hyperhidrosis. We are truly sorry that the fabric's weight caused excessive sweating and that the shirts did not provide the airy feel you anticipated. Your insights on the fabric's suitability for spring or autumn rather than summer are very valuable to us. We will certainly consider your comments as we continually evaluate our product descriptions and material selections to ensure they accurately reflect their intended use and performance.

Rated 5 out of 5 stars

There was a great many lovely items to…

There was a great many lovely items to choose from for a start! I chose a very pretty white muslin dress and it’s a dream! So often you buy on line and are disappointed but not with this Company!
Can’t fault them !

27 July 2026
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Reply from Cotton Traders

We are so pleased to hear that you found many lovely items to choose from and that your white muslin dress is a dream! It's wonderful to know that you are not disappointed with your purchase and that you can't fault us.

Rated 5 out of 5 stars

Excellent service as usual

Excellent service as usual

3 August 2026
Cotton Traders logo

Reply from Cotton Traders

Thank you for your positive review! We are delighted to hear that you consistently receive excellent service from us.

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