Hiccup with the delivery system, but kept up to date by EVRI so no worries or concern, package arrived safely as advised. Have ordered many times from Cotton Trader's and confident of the qualit... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I particularly like that you can easily contact the company by phone and speak to someone. Returns process is very straightforward. Trustworthy company but clothing quality is variable. The main downs... See more
Company replied
Good quality, fair prices but inside leg measurements on Ultimate and Signature mens chinos a clog out. I ordered 31" for Ultimate and 29" for signature chinos, they were more like 34", which nece... See more
Company replied
The T shirt and shorts I bought were very good. Sadly the "Track your order" was absolutely useless. It doesn't tell me the progress in any way whatsoever. Just the same when the parcel went to E... See more
Company replied
Company details
Written by the company
Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.
Contact info
Cotton Hub, Merlin Court, Atlantic Street, WA14 5NL, Altrincham, United Kingdom
- Orderline 0844 844 1111 Customer Care 0161 286 4321
- cottontraders.com
4.4
Excellent
212K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great company
I have done two orders recently with this company and they despatch so quickly. Just a shame they use Evri
Items of clothing are good quality and true to size
4 July 2026
Collect at store not an option
Our nearest store is 200 miles round trip away so dont have the option of store pick up. As much as I dont mind the delivery charge, having to pay for returns is a bit of a joke (I order regularly and return an odd time). I am a gold member but what does that actually mean.....absolutely nothing. I omitted an item from my order today but I couldn't amend it 5 mins later and had to pay another £3.99 delivery charge!
28 July 2026
Fantastic as usual
Fantastic as usual - tops are great quality and the chinos make for wonderful uniform for my part time job. Smart and comfortable - a win win!
20 July 2026
Quality clothes
Quality clothes, easy ordering, web site still slow to load, reasonable sale prices
28 July 2026
I saw the shirtwaiste dress in several…
I saw the shirtwaiste dress in several magazines! Lovely dress and lovely feel to the fabric. A winner
28 July 2026
My last order was not delivered to me
My last order was not delivered to me, contacted Evri who said they were looking into why my chinos were delivered to another address, still waiting for a solution to this issue.
This is the first time there as been any issues but I would like it resolved ASAP as I am out of pocket and cant afford to waste my money.
28 July 2026
Ordered a pair of trousers and was…
Ordered a pair of trousers and was pleased with the quality, fit & delivery. The colour wasn't exactly true as we liked the Thyme shade & they were more closer colour to a lighter green not grey /green but nice colour the weight was a little heavier cotton and brushed feel more autumn weight but happy with them. Very straightforward from ordering to delivery on time. Would order again excellent quality clothing.
28 July 2026
I bought a lovely pair if trousers
I bought a lovely pair of lightweight trousers in green and white for yoga classes and am delighted with them. They are a perfect fit and shape.
Delivery was very quick also.
28 July 2026
Happy lady
Clothing I ordered was exactly as described. Only being five foot in height dresses are sometimes too long but dresses I bought fit beautifully and just the correct length.
28 July 2026
Lovely clothes
Lovely clothes, true to size. Good delivery, no problems. I would recommend, thank you.
28 July 2026
Very good quality,well…
Very good quality,well packaged,delivered on time,will buy again when needed.
28 July 2026
Have ordered from Cotton Traders for a…
Have ordered from Cotton Traders for a few years now I have always found the quality of clothes excellent and also if you do need to return an item a refund is prompt
1 July 2026
First class service. …
Have used this company for years and find their products and service very good.
19 June 2026
Good shirt bought after initial dissappointment.
The two shirts ordered looked good but both were too rough matrrial for.me unfortunately and wrre returned. However, a smoother shirt was on the racks at yhe Tonbrifge store which I bought instead.
28 July 2026
Rugby Shirt
Good prices for Cotton Traders rugby shirts. An old favourite. Sham only England shirt now available. Miss the other home nations and bar bars shirts.
28 July 2026
Wrong item in my parcel
Wrong item in my parcel. Men’s trousers rather than ladies skirt
28 July 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.