Cotton TradersReviews 

209,467
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 32,159 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of both clothing and homeware, highlighting the durability and comfort of the products. The ordering process is frequently described as easy and straightforward, with many appreciating the quick and reliable delivery service. Reviewers also commend the honest and trustworthy service, noting that orders are well-packaged and returns are handled efficiently without arguments. However, some customers experienced issues with sizing, finding items to be either too long or not true to the size guide, occasionally leading to returns. A few other people also felt that the product quality was not always consistent, citing instances of thin material or items not matching their online descriptions. Additionally, some reviewers mentioned problems with delivery, including delayed or undelivered items, and issues with split orders.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many customers expressing satisfaction with... See more

Quality

Customers had positive experiences with quality, consistently praising the excellent and good quality of... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising its speed and efficiency, with many... See more

Order

Consumers find the ordering process to be positive, with many describing it as easy and straightforward,... See more

Service

Customers consistently note positive experiences with service, often highlighting its excellence, speed, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The cotton shorts are great for avoiding chub rub. True to size and a good quality material. However they create a kind of "static" which means dresses tend to cling to the shorts when out walking.... See more

Company replied

Rated 5 out of 5 stars

Easy ordering online, I always collect from a branch not too far from me , so i can try on and get a refund if necessary- which i did on this last occasion. But luckily tried another size available i... See more

Company replied

Rated 5 out of 5 stars

Excellent quality clothing and homeware. Easy to order and website easy to use. Sizing usually accurate. Delivery is through Evri and I am lucky to have an excellent courier Orders are always... See more

Company replied

Rated 5 out of 5 stars

Unfortunately I had to return 3 items, 2 jumpers and 1 cardigan because the sleeves were too long. I am only 5 foot tall and so really need a petite size but you no longer cater for those of us who do... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Shoe Store
  5. Women's Clothing Store

Written by the company

Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

209K reviews

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4.4

All reviews

(209,467)

29,118 reviews in the last 12 months

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Rated 5 out of 5 stars

The jeans and t shirt arrived quickly…

The jeans and t shirt arrived quickly and were well packaged.
I'm happy with the sizes of both items.
I have been trying to order another pair of jeans but unfortunately the is no more in my size,the quality of both items is very good items have washed both and they kept there shape.

25 June 2026
Rated 4 out of 5 stars

Good Service

My order arrived within a few days. All items good value as they were discounted in the sale. I was a little disappointed with the colour of the trousers, described as "sea green" but rather more "sage" than "sea" and the colour ran when I washed them.

24 June 2026
Rated 4 out of 5 stars

The shirt is excellent

The shirt is excellent, it was really good value, several mix ups in terms of ‘next day delivery’ but in fairness both Cotton Traders and Evri customer services were both really helpful and sorted the issue, I would definitely recommend.

26 June 2026
Rated 1 out of 5 stars

Stop using Evri!

Stop using Evri!

I.have not received my order, nor have I received two other orders from chums and cat food people.
They are all 7 to 12 days overdue.
There should be no excuse as they were/are all to be delivered to the coop store. I chose to do that after I had a further 2 non deliveries from them over Xmas and thereby lost c£36

6 July 2026
Rated 4 out of 5 stars

Ordered 3 items

Ordered 3 items, two tops and trousers. Delighted with my tops, fit well and look good. Sadly I returned the trousers, which were more jeans than trousers and certainly not wrinkle free as advertised. I was able to return without fuss to my local store and now await my refund.

26 June 2026
Rated 5 out of 5 stars

Easy to browse and use the website a…

Easy to browse and use the website a great selection of styles and sizes for the larger man(4xl) 80% at least of my wardrobe consists of your products and I find the quality is of the highest standard thank you from a very satisfied customer

26 June 2026
Rated 1 out of 5 stars

Late delivery, poor customer services and no communication. Item was good 😂

Absolutely nothing wrong with the item I ordered
BUT took a month to arrive and was supposed to be 5 days. No communication and customer services very unhelpful.
Being told to ring back and that they didnt send emails because not everyone had access to one and I would get a letter. Surprisingly never did.
Apparently even though item was in stock when I ordered they had a run on orders and could not fulfil.

24 June 2026

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