Cotton Traders Reviews 

212,651
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 31,397 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality and comfort of the clothing, noting that garments fit well, hold up over years of use, and offer great value for money. Consumers also appreciate the seamless online ordering process, helpful staff assistance, and prompt delivery options available for their favorite purchases. However, some people mentioned that delivery services could be quite frustrating due to unexpected courier delays, tracking issues, and lost parcels during transit. Some reviewers were not happy with additional fees for returns, delayed order updates, or long waiting periods before finally receiving their items.

What people talk about most

Product

Customers report a high level of satisfaction and delight with the product quality and fit, praising the... See more

Quality

Clients share positive opinions on quality, consistently highlighting that items are well-made, comfortable,... See more

Delivery service

Users describe positive interactions with delivery service, highlighting that shipments frequently arrive... See more

Order

Customers consistently note positive experiences with order processes, highlighting that online ordering is... See more

Service

People report high satisfaction with the service, praising the quick and efficient ordering process.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered Sloggi briefs which is a favoured product widely available BUT I used Cotton Traders as I had received a discount voucher. However, upon ordering, the discount was not applied. I called cus... See more

Company replied

Rated 5 out of 5 stars

Cotton traders clothes are excellent. I have worn their clothes for years, they are hardwearing, very comfortable and excellent fit. I also love their colours and all at an exceptional price. I probab... See more

Company replied

Rated 5 out of 5 stars

Had a lot of items from cotton traders over the years. Their clothing and footwear is always of good quality and lasts. Website is simple to navigate, easy to find what you want and ordering straightf... See more

Company replied

Rated 5 out of 5 stars

Never ordered from Cottontraders before but was impressed by advert. Ordered some chinos and shorts for summer not expecting too much. Tried them both on and they fitted perfectly and were great qua... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Shoe Store
  5. Women's Clothing Store

Written by the company

Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

213K reviews

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4.4

All reviews

(212,651)

29,584 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent, BUT

Excellent service and quality, as always.
BUT I wish you would stop using the plastic tags on the additional labels. They are too small to recycle, so end up in general waste, and as pollutants. You use string on some items, please use it on all items.

31 July 2026
Rated 4 out of 5 stars

Way too long

These are great t shirts. Well made, good quality. Fit in every way but was let down by the ridiculous length
I am not exactly short but they almost looked more like a dress.
Was sorry to have to send them back as really good quality.

5 August 2026
Rated 5 out of 5 stars

Eveything.Love all cotton traders…

Eveything.Love all cotton traders clothes.Always plenty of choice to choose from.Clothes are a perfect fit .Lovely styles and colours.Everything Is always good quality and washes nicely too.I am a vey happy customer thank you.

30 July 2026
Rated 1 out of 5 stars

Still haven't received my order despite…

Still haven't received my order despite contacting you and asking what the delay was. This was my first experience ordering items from your company and I have to say I'm not impressed. Still waiting for a response from you.

28 July 2026
Rated 4 out of 5 stars

Site east to navigate

Site east to navigate
Ordering was easy
Only down size was the sizing on the trousers. Trousers length should have been 27 inches, but the actual length was 29 inchies

30 July 2026

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