Cotton Traders Reviews 

210,430
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 32,014 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent product quality, noting good materials, finish, and true-to-size fit, which contributes to items being long-lasting. Reviewers also appreciate the wide variety, easy online ordering, efficient delivery options, and helpful staff, including convenient in-store collection. However, some customers noted issues with delivery and product consistency. Problems included parcels not arriving or being delivered incorrectly, often due to specific couriers, and delays in tracking or collection notifications. Additionally, some consumers reported inconsistencies in product quality, such as defects or items not fit for wear, and significant variations in sizing.

What people talk about most

Product

Customers consistently note positive experiences with product, frequently praising the good quality, value,... See more

Quality

Users consistently express satisfaction with the quality of products, often highlighting good material,... See more

Delivery service

People report positive experiences with delivery service, often praising its speed and efficiency, with some... See more

Order

Consumers find the ordering process to be positive, often describing it as easy and straightforward, whether... See more

Service

Reviewers highlight positive aspects of service, consistently praising its excellence, efficiency, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good quality items with a large variety and great size options. The website is easy to follow and goods arrive when expected. The offers and sale prices encourage you to buy, but new items are often,... See more

Company replied

Rated 4 out of 5 stars

Quality below par but efficient ordering and delivery service. Product looks good/feels good - BUT defect in the stitching on one of the seams means I have to machine stitch it first myself before I... See more

Company replied

Rated 4 out of 5 stars

We have bought clothes and bed clothes from Cotton Traders for several years and are very rarely dissatisfied with the articles. Quality of materials used, manner of manufacture and finish are gene... See more

Company replied

Rated 5 out of 5 stars

I have bought several items on line from Cotton Traders which have always arrived as they advised via click & collect. The last item I purchased was a pretty blue waterproof coat which was too big a... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Shoe Store
  5. Women's Clothing Store

Written by the company

Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

210K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(210,430)

30,085 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

This company always surpises me

This company always surpises me. The variety of men's wear is good and well priced. The three Short sleeve Base Layer T shirts could have been a bit thicker, but the fit was good and they were 100% cotton, which I prefer.

5 July 2026
Rated 5 out of 5 stars

Good but too long.

Well made items but unfortunately I had to return both pairs of trousers. I'm a 29" leg length and ordered that length but they were too long.
I will be ordering the same items in a 27" size once my refund has been processed.

4 July 2026
Rated 5 out of 5 stars

Lost jacket

The jacket I ordered was lost at Evri’s Depot but Cotton Traders immediately dispatched a replacement for me.
The jacket I bought is well cut and fits true to size and I’m very satisfied with its quality.

10 July 2026
Unprompted review
Rated 3 out of 5 stars

Trousers ok

Trousers ok . Accuracy of inside leg measurement poor. Actually measured 30 inches Not 29inches.
Would have ordered the shorter size if I had realised.
Fast delivery.

5 July 2026
Rated 5 out of 5 stars

Response received after Trust pilot review


Since writing a review on Trust pilot complaining about the lack of follow up service from Cotton Traders after a parcel was damaged in transit, I received a response from Cotton Traders within an hour, Hopefully this resolves the problem
Hurrah!

6 July 2026
Cotton Traders logo

Reply from Cotton Traders

Thank you for your review. We are very sorry to hear about the damage to your goods and the lack of a timely response to your email. We understand your frustration, especially as a long-standing customer. I have checked the tracking and can see that the parcel was damaged and a replacment parcel was sent out on the 14/07/26, please allow 3-5 working days for the replacment to arrive.
Kind Regards
Hannah

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look