Cotton Traders Reviews 

212,744
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 31,397 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality and comfort of the clothing, noting that garments fit well, hold up over years of use, and offer great value for money. Consumers also appreciate the seamless online ordering process, helpful staff assistance, and prompt delivery options available for their favorite purchases. However, some people mentioned that delivery services could be quite frustrating due to unexpected courier delays, tracking issues, and lost parcels during transit. Some reviewers were not happy with additional fees for returns, delayed order updates, or long waiting periods before finally receiving their items.

What people talk about most

Product

Customers report a high level of satisfaction and delight with the product quality and fit, praising the... See more

Quality

Clients share positive opinions on quality, consistently highlighting that items are well-made, comfortable,... See more

Delivery service

Users describe positive interactions with delivery service, highlighting that shipments frequently arrive... See more

Order

Customers consistently note positive experiences with order processes, highlighting that online ordering is... See more

Service

People report high satisfaction with the service, praising the quick and efficient ordering process.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered Sloggi briefs which is a favoured product widely available BUT I used Cotton Traders as I had received a discount voucher. However, upon ordering, the discount was not applied. I called cus... See more

Company replied

Rated 5 out of 5 stars

Cotton traders clothes are excellent. I have worn their clothes for years, they are hardwearing, very comfortable and excellent fit. I also love their colours and all at an exceptional price. I probab... See more

Company replied

Rated 5 out of 5 stars

Had a lot of items from cotton traders over the years. Their clothing and footwear is always of good quality and lasts. Website is simple to navigate, easy to find what you want and ordering straightf... See more

Company replied

Rated 5 out of 5 stars

Never ordered from Cottontraders before but was impressed by advert. Ordered some chinos and shorts for summer not expecting too much. Tried them both on and they fitted perfectly and were great qua... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Shoe Store
  5. Women's Clothing Store

Written by the company

Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

213K reviews

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4.4

All reviews

(212,744)

29,639 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Cotton Traders

Great quality clothing at great prices. I have worn the dress I ordered from you and had so many compliments on the pretty fabric and design of the dress.

1 August 2026
Rated 5 out of 5 stars

A successful purchase for my next holiday.

It’s not so easy to find swimwear now we are in to August but I was pleased with the tankini and bottoms that I managed to purchase. I had something similar a few years ago and I was very satisfied with the fit and that they lasted for more than just one season. Delivery was fast and efficient.

2 August 2026
Rated 5 out of 5 stars

Good looking product which fits well, and is nice and cool to wear in the summer

We purchased a couple of pairs of lightweight denim look trousers for my wife, but unfortunately they were a bit too tight and had to be returned. We really just wanted to exchange them for the next size up but that option was not available and we had to return the order which was subsequently refunded, and simultaneously place a new order for the larger size. This arrived in due course and my wife is very pleased with them as they look good, fit well, and were a blessing during the recent heatwaves!

23 April 2026
Rated 5 out of 5 stars

Good quality product

Good quality product
Deleted faster than expected date

2 August 2026
Cotton Traders logo

Reply from Cotton Traders

We're delighted to hear that you are pleased with the quality of our goods and it's great to know that your parcel arrived so quickly. Thank you for sharing your experience.

Rated 5 out of 5 stars

Excellent fit

Excellent fit, I love this colour. So easy to order and delivered quickly

2 August 2026
Cotton Traders logo

Reply from Cotton Traders

Thank you for your wonderful review. We are so pleased to hear that you love the fit and colour of your trousers. It's also great to know that you found the ordering process easy and that your delivery was quick.

Rated 4 out of 5 stars

The fit in both pairs of trousers wasn't cut well leaving bagginess at the top of the thighs. Such a shame as the fabric and finish were good.

The fit in both pairs of trousers ordered was good at the waist, too wide in the hips and thighs. My daughter tried them on and the cut was not good on her either.

2 August 2026
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Reply from Cotton Traders

Thank you for taking the time to leave a review. We are very sorry to hear that the size was too wide in the thigh and hips. We appreciate all feedback at Cotton Traders and I will pass your valuable comments forward to the relevant departments.

Should you decide to return the trousers, I have placed a note against your order to ensure that you receive a full refund with no return cost on this occasion. Simply use one of the pre-paid return labels from inside the parcel.

If you require any further assistance, please don’t hesitate to call our friendly Customer Care team on 0161 286 4321 or email us at customerservice@cottontraders.com

Rated 4 out of 5 stars

Fast delivery.

2 August 2026
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Reply from Cotton Traders

It's wonderful to know that you received your goods so quickly. Thank you for sharing your experience.

Rated 5 out of 5 stars

Excellent products with quick and…

Excellent products with quick and efficient service. I found your click and collect service from the Notcutts outlet at Laleham both friendly and efficient.

2 August 2026
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Reply from Cotton Traders

Thank you for your kind words about the service at our Notcutts store. We're delighted to hear you had a positive experience. We strive to provide excellent customer service and I have passed forward your comments to the area manager for the store mentioned. 😊

Rated 4 out of 5 stars

Shopping experience

Ordering, quality of goods, reliable delivery.

2 August 2026
Cotton Traders logo

Reply from Cotton Traders

Thank you for your wonderful feedback. We're happy to hear that you are pleased with the quality of our goods and our delivery service. It's also great to know that you find it easy to order on our website.

Rated 5 out of 5 stars

Always first class

2 August 2026
Cotton Traders logo

Reply from Cotton Traders

We're delighted to hear that you always receive a first class service. Thank you for sharing your experience.

Rated 5 out of 5 stars

Always great service

Always great service. Easy to order. Lots of choice on good quality products

2 August 2026
Cotton Traders logo

Reply from Cotton Traders

Thank you for your kind words. We're so pleased to hear that you always receive great service and it's wonderful to know that you like our wide range of products. We appreciate your positive feedback. 😊

Rated 5 out of 5 stars

Straightforward transaction

A straightforward transaction, items delivered promptly. Good value

2 August 2026
Cotton Traders logo

Reply from Cotton Traders

Thank you for your positive review. We're pleased to hear that you find ordering on our website easy and it's great to know that your items were delivered promptly. We appreciate you sharing your experience.

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