I ordered Sloggi briefs which is a favoured product widely available BUT I used Cotton Traders as I had received a discount voucher. However, upon ordering, the discount was not applied. I called cus... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Cotton traders clothes are excellent. I have worn their clothes for years, they are hardwearing, very comfortable and excellent fit. I also love their colours and all at an exceptional price. I probab... See more
Company replied
Had a lot of items from cotton traders over the years. Their clothing and footwear is always of good quality and lasts. Website is simple to navigate, easy to find what you want and ordering straightf... See more
Company replied
Never ordered from Cottontraders before but was impressed by advert. Ordered some chinos and shorts for summer not expecting too much. Tried them both on and they fitted perfectly and were great qua... See more
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Company details
Written by the company
Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.
Contact info
Cotton Hub, Merlin Court, Atlantic Street, WA14 5NL, Altrincham, United Kingdom
- Orderline 0844 844 1111 Customer Care 0161 286 4321
- cottontraders.com
4.4
Excellent
213K reviews
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Always a good company to deal with
Always a good company to deal with. Products are of a good quality. Customer service very good.
9 June 2026
Quick delivery
Quick delivery. The joggers fit perfectly and are of good quality. Great that 27 inch leg is available, just the right length.
2 August 2026
Waterproof shoes
These shoes are great, they are the second pair we've had and are hard wearing, good quality, comfortable and easy to get on and off. Great for going into the garden.
Like everything else from Cotton Traders the quality is good and the service great.
2 August 2026
not the standard it used to bethe standard of clothing and footware…
the standard of clothing and footware has dropped very much in the 20 years I have using cotton traders. i don't think I will be using them any longer. such a shame after so many years
2 August 2026
Respectful caring and on time
29 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Cotton Traders
We're happy to hear that our communications and goods met your expectations. We appreciate your positive feedback.
My order
My goods arrived on time, well packed and are good quality. Exactly what I expected.
29 July 2026
Towels not of good quality....thin and…
Towels not of good quality....thin and non absorbent. Delivery prompt.
2 August 2026
Dress arrived on time the fit really…
Dress arrived on time the fit really good item was as advertised.
2 August 2026
Nice quality garments that looked good on
Nice quality garments that looked good on. Well packed and despatched quickly.
1 August 2026
Discount code useless
I was given a discount code to use so I chose a top. During the ordering process I noticed a message saying the discount was applied. I continued to place the order to find that at the end no discount had been applied. I am unable to cancel the order and if I return it I will have to pay postage so I am twice out of pocket.
12 August 2026
Unprompted review
Order arrived very quickly loved the…
Order arrived very quickly loved the dress got lots of complements
1 August 2026
Delivery was good and the goods were…
Delivery was good and the goods were exactly what was ordered.
2 August 2026
Reply from Cotton Traders
We're pleased to hear that you're happy with the excellent service you received. Thank you for your wonderful feedback.
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