Itemx arrived quickly and fitted well. Quality good, as expected. Picked up from nearby store. Only reason not 5 stars is because the gentleman who served me was very pushy . He kept on about using t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The quality and style of the product - at least what I purchase - is what brings me back to Cotton Traders as a company. I have been purchasing the company's products - admittedly on and off - since... See more
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I have loved all the items I’ve ordered and they fit just right. However it takes me sometime to make up my mind and you see how many times I log-on. I like natural fabrics especially in the recent... See more
Company replied
Every time I shop at Cotton Traders is exciting. Always have new items. Easy to order. Quality always reliable, good quality & fast even with standard delivery. Returns just as easy but don't usually... See more
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Company details
Written by the company
Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.
Contact info
Cotton Hub, Merlin Court, Atlantic Street, WA14 5NL, Altrincham, United Kingdom
- Orderline 0844 844 1111 Customer Care 0161 286 4321
- cottontraders.com
4.4
Excellent
213K reviews
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I’m too small.
The clothes I ordered came swiftly and as i requested. Quality was good but as I am under 5 foot the shape was all wrong for me. Sadly I had to return them.
11 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Cotton Traders
We are so pleased to hear that your trousers were delivered promptly and that you find them very comfortable and a good fit. Thank you for your lovely feedback 😀
Excellent Quality and Service
I think the quality and range of clothing from Cotton Traders is excellent. I don't buy clothing anywhere else. I was very happy with the Harrington Jacket I bought recently. It was a perfect fit and comfortable to wear. Ordering is easy and delivery prompt. Ideal for me.
12 August 2026
Reply from Cotton Traders
We are so pleased to hear that you find the quality and range of our clothing excellent, and that you were very happy with the Harrington Jacket. It's great that it was a perfect fit and comfortable. We're also delighted to know that ordering is easy, delivery is prompt and that you love to purchase our products 😀
Lovely cardigan and nighties purchased…
Lovely cardigan and nighties purchased as gift. Nice quality. Quick delivery. Will use again
12 August 2026
Reply from Cotton Traders
We are so pleased to hear that you found the cardigan and nighties to be of nice quality and that you were happy with the prompt delivery. It's wonderful to know that you will purchase from us again 😀
Clothes quality and customer service always good. Delivery poor
Clothes quality always good.
Delivery very poor, took over a week to arrive . I object to paying for this poor service . Very pleased that this was addressed and postage refunded
12 August 2026
Reply from Cotton Traders
Hello Chris Millar,
Thank you for your feedback and we are pleased to hear you are happy with the quality of the bras, but sorry there was a delay with the delivery.
We have escalated this with our courier company and refunded the original postage costs back to your card.
Please accept our sincere apologies for any inconvenience caused.
Kind regards
Carolyn
Cotton Traders Customer Support
Excellent service
I had ordered a larger size in this item but it was too big. A quick phone call and a replacement order was on its way and I received instructions on how to return and get a refund. Very pleasant young lady. The shirts are of very good quality and good value for money. Replacement shirts arrived very quickly. Just awaiting for refund now.
12 August 2026
Reply from Cotton Traders
Hello Shirley Long,
Thank you for your lovely review! We're so pleased to hear that our team was able to assist you efficiently with the sizing exchange and that you're happy with the quality and value of the shirts.
We will issue a refund back to your original method of payment when we receive the shirts in our Distribution Centre.
Kind regards
Carolyn
Cotton Traders Customer Support
Cotton traders are always great
Cotton traders are always great. Nothing fancy, just good clothes for everyday wear.
22 August 2026
Reply from Cotton Traders
We're so pleased to hear you consistently find our clothes great for everyday wear and thank you for your lovely feedback 😀
I keep coming back to Cotton Traders
I keep coming back to Cotton Traders because their clothes fit well, are made well and are good quality items.
I would love it more if they could use less plastic in their packaging.
Though they have always been delivered in good condition and in good time. TY CT
12 August 2026
Reply from Cotton Traders
We are so pleased to hear you consistently find our clothes to be a great fit, well-made, and of good quality 😀 We also appreciate your valuable feedback regarding our packaging and are always looking for ways to improve our sustainability efforts.
Great choice of Quality short sleeve…
Great choice of Quality short sleeve shirts,good fit.
11 August 2026
Reply from Cotton Traders
We are so pleased to hear that you are happy with the range, fit and quality of our short sleeve shirts. Thank you for your lovely feedback 😀
Reply from Cotton Traders
We are so glad to hear that we have provided you with years of excellent service! Thank you for your continued loyalty 😀
Reply from Cotton Traders
Thank you for your review and we are pleased to hear you are happy with your experience with us 😀
Reply from Cotton Traders
Thank you for your feedback and we are pleased to hear you find our service excellent 😀
This company always does great value…
This company always does great value items and their service is second to none. My recent purchase of a linen blend over-shirt arrived quickly and is a good true-to-size fit.
12 August 2026
Reply from Cotton Traders
We are so pleased to hear that you consistently find our products to be of great value and that our service is second to none. It's wonderful to know your recent linen blend shirt arrived quickly and is a great fit 😀
Great fit on the elasticated waist…
Great fit on the elasticated waist shorts. Easily ordered and quick delivery.
12 August 2026
Reply from Cotton Traders
We are so pleased to hear that your elasticated waist shorts are a great fit! It's wonderful to know that ordering was easy and delivery was quick. Thank you for your feedback 😀
Good value and quality
Good value and quality, generally fast delivery. Too many marketing emails.
12 August 2026
Reply from Cotton Traders
Thank you for your feedback on our value, quality and delivery. We understand your concern about marketing emails and are reviewing our communication frequency.
Reply from Cotton Traders
We're so pleased to hear that you found the ordering, collection, and return process to be easy and straightforward. Thank you for your positive feedback 😀
Everything regarding the delivery and…
Everything regarding the delivery and quality of the t-shirt and ease of purchasing online was great. However, the t-shirt is too long. It looks like a dress on me. I'm 5ft 9, medium built and ordered size medium. I just hope it shrinks in the wash.
11 August 2026
Reply from Cotton Traders
Hi David,
We are glad to hear that the delivery, quality of the t-shirt, and online purchasing experience were great.
We're sorry to learn that the t-shirt's length was not as expected and we appreciate your feedback on the sizing. If you would like to return the t-shirts, we will issue a full refund and no return costs will be incurred.
Please accept our apologies for any disappointment caused.
Kind regards
Carolyn
Cotton Traders Customer Support
Shoes were very big and wide for size
Shoes were very big and wide for size. Didn’t send back as purchased in sales
11 August 2026
Reply from Cotton Traders
Hello Isabel Weir,
Thank you for taking the time to leave a review and we're sorry to hear that the shoes were larger than expected for the size.
We would be happy for you to return the shoes for a full refund. You can return them using one of the pre-paid return labels on the dispatch note, or by registering your return on our website.
Please accept our sincere apologies for any disappointment felt.
Kind regards
Carolyn
Cotton Traders Customer Support
Ordered several Chino trousers
Ordered several Chino trousers. Only one fitted. They are soft and comfortable for work. I might order another.
12 August 2026
Reply from Cotton Traders
We're glad to hear that you found our Chino trousers soft and comfortable for work and appreciate your feedback.
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