Hiccup with the delivery system, but kept up to date by EVRI so no worries or concern, package arrived safely as advised. Have ordered many times from Cotton Trader's and confident of the qualit... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I particularly like that you can easily contact the company by phone and speak to someone. Returns process is very straightforward. Trustworthy company but clothing quality is variable. The main downs... See more
Company replied
Good quality, fair prices but inside leg measurements on Ultimate and Signature mens chinos a clog out. I ordered 31" for Ultimate and 29" for signature chinos, they were more like 34", which nece... See more
Company replied
The T shirt and shorts I bought were very good. Sadly the "Track your order" was absolutely useless. It doesn't tell me the progress in any way whatsoever. Just the same when the parcel went to E... See more
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Company details
Written by the company
Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.
Contact info
Cotton Hub, Merlin Court, Atlantic Street, WA14 5NL, Altrincham, United Kingdom
- Orderline 0844 844 1111 Customer Care 0161 286 4321
- cottontraders.com
4.4
Excellent
212K reviews
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Using very inferior quality fabrics
Using very inferior quality fabric.trousers are always too baggy,same with Mens tops and they don’t wash well.sizing is also a problem.
27 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Cotton Traders
We're pleased to hear that you found the ordering process easy and that you were happy with the selection of items and the quick delivery. Thank you for your positive feedback.
Allways Good stuff from cotton Traders
Allways Good stuff from cotton Traders. Do still prefer having a physical store.
22 July 2026
Reply from Cotton Traders
We're pleased to hear you consistently enjoy our products. We understand the preference for physical stores and appreciate your feedback.
Had good experience
I had ordered a Handbag and it arrived very quickly but the bag had bit and pieces coming out so I had to return.
30 June 2026
Reply from Cotton Traders
We're sorry to hear that the handbag arrived with bits and pieces coming out, leading to your return. We appreciate you letting us know.
Good Quality T shirts
The choice and quality of T shirts, particularly 3/4 sleeve, was really good. I'd have liked it to arrive at my local store a lot quicker (I waited 8 days). However once in store the staff are lovely, you can try things on, and the return and refund process is simple and quick.
26 July 2026
Reply from Cotton Traders
We're delighted to hear you found the choice and quality of our T-shirts, especially the 3/4 sleeve options, to be really good. We understand your concern about the delivery time to your local store and appreciate your patience. It's wonderful to know that once in-store, you found our staff lovely and the return and refund process simple and quick.
Quality and value.
I’d been looking for cut offs for quite a while.
I know cotton traders have a good range. Sizing is good and the cotton is good quality.
Ordering is easy and delivery good.
I was delighted with the quality of the cotton and the fit as well as value for money.
26 July 2026
Reply from Cotton Traders
We are pleased to hear that you found the cut-offs you were looking for and that you are delighted with the quality of the cotton and the fit. It's wonderful to know you found our sizing good and appreciated the ease of ordering and delivery.
Excellent service
Excellent service. Quick to reply to emails. Always good quality and good sizing for clothing.
26 July 2026
Reply from Cotton Traders
We are pleased to hear that you experienced excellent service and quick replies to your emails. It's wonderful that you consistently find our clothing to be of good quality and with good sizing.
Excellent quality delivery on time good…
Excellent quality delivery on time good valve for money
26 July 2026
Reply from Cotton Traders
We're delighted to hear that you found the quality to be excellent, the delivery on time, and that it was good value for money. Thank you for your wonderful feedback.
Disappointed with my order.
Disappointed with my order.
My soft bra only just fitted despite going up a size and the briefs came up small, and they had a horrible seam at the back, which made them impossible to wear. Very disappointed.
25 July 2026
Reply from Cotton Traders
Thank you for the review we are sorry to hear the bras were not to your expectations and caused disappointment with your order.
I have noted your account to ensure a full refund is issued upon return of the items should you wish to do so.
Should you require any further assistance, please contact our friendly Customer Care team on 0161 286 4321.
Many thanks,
Tyler
Reply from Cotton Traders
We're pleased to hear that your order was delivered promptly and that you find our clothes to be of good value. Thank you for your wonderful feedback.
I was so impressed with the first top…
I was so impressed with the first top that I bought a second one! Then after wearing one I knew I had to get another two, so glad I did! The quality is great and the fit is perfect, as usual with all my purchases.
25 July 2026
Reply from Cotton Traders
We are thrilled to hear how much you love your tops and that you've decided to purchase more. It's wonderful to know that the quality is great and the fit is perfect, as you've come to expect from your purchases.
Efficient online ordering system and…
Efficient online ordering system and reliable delivery. Consistent quality of products.
Would appreciate free delivery when spending over a certain amount.
26 July 2026
Reply from Cotton Traders
We're delighted to hear that you find our online ordering system efficient and our delivery reliable, as well as the consistent quality of our products. We appreciate your suggestion regarding free delivery, we do offer free delivery to a Cotton Traders store with orders over £35.
Many thanks,
Tyler
Reply from Cotton Traders
We're delighted to hear that you found our service efficient and the process for returning an unwanted item easy. Thank you for your positive feedback.
Reply from Cotton Traders
We are happy to hear you are enjoying the comfort and value of our jeans. We appreciate your positive feedback!
Reply from Cotton Traders
We're pleased to hear that you found our products to be well-made and that the sizing was accurate. Thank you for your wonderful feedback.
Reply from Cotton Traders
We're glad you appreciate the functional pockets on our trousers. We always aim for practical and stylish designs.
Reply from Cotton Traders
We're delighted to hear that you found the ordering process easy and that your delivery was quick. Thank you for your positive feedback.
Reply from Cotton Traders
We're pleased to hear that your products arrived on time and were exactly as described. Thank you for your wonderful feedback.
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