I ordered Sloggi briefs which is a favoured product widely available BUT I used Cotton Traders as I had received a discount voucher. However, upon ordering, the discount was not applied. I called cus... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Cotton traders clothes are excellent. I have worn their clothes for years, they are hardwearing, very comfortable and excellent fit. I also love their colours and all at an exceptional price. I probab... See more
Company replied
Had a lot of items from cotton traders over the years. Their clothing and footwear is always of good quality and lasts. Website is simple to navigate, easy to find what you want and ordering straightf... See more
Company replied
Never ordered from Cottontraders before but was impressed by advert. Ordered some chinos and shorts for summer not expecting too much. Tried them both on and they fitted perfectly and were great qua... See more
Company replied
Company details
Written by the company
Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.
Contact info
Cotton Hub, Merlin Court, Atlantic Street, WA14 5NL, Altrincham, United Kingdom
- Orderline 0844 844 1111 Customer Care 0161 286 4321
- cottontraders.com
4.4
Excellent
213K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The trousers I ordered arrive on time
The trousers I ordered arrive on time. I am very pleased with them, the quality is good and they fit perfectly. Would highly recommend to anyone looking to purchase.
31 July 2026
The shorts I ordered fits very well
The shorts I ordered fits very well, and true to size
31 July 2026
New to Cotton Traders.
Good quality products.(Bought 4 tops ).Excellent postage & returns
Great value for money.
31 July 2026
Excellent service
Excellent service , items were just what I was looking for.
Served by a very helpful , lovely lady . Many thanks.
( Served by Amanda )
10 August 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Customer care
Really good service on line from customer service team and excellent in store by staff member who came to my aid when I was unwell ..products are top quality ,reasonable prices ..no complaints at all ...only problem is delivery person who chucked package over the hedge ...
31 July 2026
Reply from Cotton Traders
Thank you for your review! We are glad to hear of the positive experience you had with our customer service team.
I have passed on your comments regarding the delivery to the courier. I am sorry to hear of the problems you experienced.
Kind regards,
Alex
Cotton Traders Customer Support
A lovely patterned blouse
A lovely patterned blouse. Well made and being cotton is just right for my skin. Agreeable price for quality garment.
30 July 2026
Reply from Cotton Traders
We're so pleased to hear how much you like your lovely patterned blouse! It's wonderful to know that it's well-made and that the cotton is just right for your skin. Thank you for your kind feedback.
Reply from Cotton Traders
We're so pleased to hear that you are happy with the good quality and perfect fit of your shorts. Thank you for your wonderful feedback!
Prompt despatch
26 July 2026
Reply from Cotton Traders
Thank you for your review!
We are glad to hear that your goods were dispatched promptly.
Prompt service both in ordering and…
Prompt service both in ordering and returns. Good quality.
31 July 2026
Reply from Cotton Traders
We're delighted to hear that you experienced prompt service with both your ordering and returns, and that you are pleased with the good quality. Thank you for your wonderful feedback!
A prompt and reliable service
30 July 2026
Reply from Cotton Traders
We're happy to hear that our service was prompt and reliable for you. We appreciate your positive feedback!
Your company are great but you…
Your company are great but you shouldn't use evri as they take too long to deliver because we are out in the sticks.
31 July 2026
Reply from Cotton Traders
Thank you for your review.
We are sorry to hear of the problems you experienced with the delivery of your goods.
On the whole, we are happy with the service we receive from EVRi and would say that the majority of parcels are delivered without issue. However, there are exceptions and I do apologise that you have been affected on this occasion.
I have passed on your comments to the courier for their consideration.
I do apologise for any inconvenience caused.
Kind regards,
Alex
Cotton Traders Customer Support
Good quality collared t-shirts
Good quality collared t-shirts, good fit, thick guage, and timely delivery. Thank you
31 July 2026
Reply from Cotton Traders
We're so pleased to hear that you are happy with the quality and fit of your collared t-shirts, and that they were delivered in a timely manner. Thank you for your positive feedback!
Reply from Cotton Traders
Hello Pam,
Thank you for your review.
I am sorry to hear that the item you purchased did not sit right.
You are more than welcome to return this item for a refund if you would like.
I have passed on your comments to our Buying Team for their consideration.
If you require any further assistance, please do not hesitate to get in touch.
Kind regards,
Alex
Cotton Traders Customer Support
Fantastic items
I had a lovely experience navigating your website, so much lovely stuff. However I chose two jackets, one in navy and one in pale blue waterproof. I am really pleased with them and they look smart. I also chose t shirts that I am very happy with. Every thing was true to size, and very good quality.
31 July 2026
Reply from Cotton Traders
We're so pleased to hear you had a lovely experience navigating our website and found so many lovely items! It's wonderful that you're really pleased with your two jackets and the t-shirts, and that everything was true to size and of very good quality.
very satisfied with my item and a very…
very satisfied with my item and a very prompt service.
31 July 2026
Reply from Cotton Traders
Thank you for your review!
We are glad to hear that you are happy with the item and that it was delivered quickly.
Reply from Cotton Traders
We are so pleased to hear that you are happy with the fit and material. Thank you for your wonderful feedback!
Easy to order
Easy to order. Love my items fabric really lovely. Nice and long and useful for when you don`t need a coat. Just wear over your top and your set to go . Pockets useful but don`t quite fit my phone .Happy with my purchase
30 July 2026
Reply from Cotton Traders
We are so pleased to hear that you found ordering easy and love the fabric of your items! It's wonderful to know they are nice and long, and useful when a coat isn't needed. We appreciate your feedback regarding the pockets.
Reply from Cotton Traders
We're delighted to hear that you received good service and quick delivery, and that you are happy with your item. Thank you for your wonderful feedback!
Great quality and ideal fit
31 July 2026
Reply from Cotton Traders
We're so pleased to hear that you are happy with the excellent quality and ideal fit of your purchase. Thank you for your wonderful feedback!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.