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Cotton Traders Reviews 

209,936
•
TrustScore 4.5 out of 5

4.4

Clothing Store
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Review summary

Created with AI, based on recent reviews

Evaluating 32,159 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of both clothing and homeware, highlighting the durability and comfort of the products. The ordering process is frequently described as easy and straightforward, with many appreciating the quick and reliable delivery service. Reviewers also commend the honest and trustworthy service, noting that orders are well-packaged and returns are handled efficiently without arguments. However, some customers experienced issues with sizing, finding items to be either too long or not true to the size guide, occasionally leading to returns. A few other people also felt that the product quality was not always consistent, citing instances of thin material or items not matching their online descriptions. Additionally, some reviewers mentioned problems with delivery, including delayed or undelivered items, and issues with split orders.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many customers expressing satisfaction with... See more

Quality

Customers had positive experiences with quality, consistently praising the excellent and good quality of... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising its speed and efficiency, with many... See more

Order

Consumers find the ordering process to be positive, with many describing it as easy and straightforward,... See more

Service

Customers consistently note positive experiences with service, often highlighting its excellence, speed, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The cotton shorts are great for avoiding chub rub. True to size and a good quality material. However they create a kind of "static" which means dresses tend to cling to the shorts when out walking.... See more

Company replied

Rated 5 out of 5 stars

Easy ordering online, I always collect from a branch not too far from me , so i can try on and get a refund if necessary- which i did on this last occasion. But luckily tried another size available i... See more

Company replied

Rated 5 out of 5 stars

Excellent quality clothing and homeware. Easy to order and website easy to use. Sizing usually accurate. Delivery is through Evri and I am lucky to have an excellent courier Orders are always... See more

Company replied

Rated 5 out of 5 stars

Unfortunately I had to return 3 items, 2 jumpers and 1 cardigan because the sleeves were too long. I am only 5 foot tall and so really need a petite size but you no longer cater for those of us who do... See more

Company replied

Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Shoe Store
  5. Women's Clothing Store

Written by the company

Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

210K reviews

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4.4

All reviews

(209,936)

29,541 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great products

Great products. I always get a good deal in the sales. The web site is easy to navigate, and communication about the order is good.

30 June 2026
Rated 5 out of 5 stars

Everi lost my parcel I rang customer…

Everi lost my parcel I rang customer service. They resent my order by next day delivery. Wonderful service, I couldnt believe it. Birthday presents in my order and due to the replacement I was able to give them on the right day.
Thank you Cotton Traders

30 June 2026
Rated 1 out of 5 stars

SKY HIGH Telephone Charges

I purchased 4 items from Cotton Traders & returned them all, on principle, because I was charged £19:87 for using their telephone purchase line. And I would not buy from them again!!

24 May 2026
Rated 1 out of 5 stars

I paid extra so the trousers I ordered…

I paid extra so the trousers I ordered would be with me within 2 working days. That meant they should have been delivered by 2nd July. Apparently they were delivered today buy not to my house. The women in the picture isn't me I don't know who she is. Plus I'm away now so I can't go and find them. If I can't get them back when I return home I want a full refund. I can't believe this whole situation has arisen from a company like yours. I'm very disappointed and angry.

30 June 2026

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