Cotton Traders Reviews 

212,504
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 31,451 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and durability of the clothing, often noting items last for many years and maintain their fit after washing. Many people appreciate the straightforward online ordering process and the prompt, efficient delivery service. Reviewers frequently highlight the good fit and comfort of products, along with helpful customer service interactions. However, some customers experienced inconsistencies with sizing, finding items either too small or too large, or not matching descriptions like "super stretchy." A few other people also felt that delivery was problematic, specifically mentioning delays and non-delivery issues often linked to the courier Evri. Additionally, some reviewers noted discrepancies in product color or material compared to online representations, and occasional stock availability challenges.

What people talk about most

Product

Customers consistently note positive experiences with product quality, fit, and value, often describing items... See more

Quality

Reviewers consistently express satisfaction with the quality of products, often describing items as excellent... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the prompt and quick... See more

Order

People report positive experiences with order, finding the online ordering process easy and straightforward,... See more

Service

Customers consistently report positive experiences with the service, often describing it as fantastic, great,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It doesn't crease and It is exactly what I wanted ie a light half sleeved simple and attractive summer cardigan. But I wanted elegant sleeves without the flappy loose look that seems endemic these day... See more

Company replied

Rated 4 out of 5 stars

Good quality and choice. Have returned my first Order as Size not suitable. I have suggested replacing with smaller size to save new transaction and preserve the Promo discount. I did not receive... See more

Company replied

Rated 5 out of 5 stars

Cotton traders clothes are excellent. I have worn their clothes for years, they are hardwearing, very comfortable and excellent fit. I also love their colours and all at an exceptional price. I probab... See more

Company replied

Rated 5 out of 5 stars

Ordered a pair of trousers and was pleased with the quality, fit & delivery. The colour wasn't exactly true as we liked the Thyme shade & they were more closer colour to a lighter green not grey /gree... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Shoe Store
  5. Women's Clothing Store

Written by the company

Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

213K reviews

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4.4

All reviews

(212,504)

29,435 reviews in the last 12 months

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Rated 4 out of 5 stars

Discount voucher not applied

I ordered Sloggi briefs which is a favoured product widely available BUT I used Cotton Traders as I had received a discount voucher. However, upon ordering, the discount was not applied. I called customer services to be told it didn't apply to branded products. This was not made clear on the voucher and I am left feeling very disappointed with Cotton Traders.
The product and the ordering and delivery service were of their usual high standard, though.

30 July 2026
Rated 5 out of 5 stars

I am pleased with the full zipped…

I am pleased with the full zipped cotton hoodie. It is lightweight, fits well including the sleeve length which these days is usually far too long but this is perfect, and is a nice colour blue. It arrived quickly and the delivery service was good.

26 July 2026
Rated 5 out of 5 stars

Return made easy.

I had an issue with my order and returned 2 skirts that had faults, customer services were very helpful and efficient. Third skirt arrived and it is perfect, comfortable and lovely material!

29 July 2026
Rated 2 out of 5 stars

Somewhat unimpressed

The essence was being unable to try on these items when ordered online. I described them as too small, primarily because I have a wide fit at the front, while the back was too loose. Return was easy to a local store. A delayed delivery was advised after already waiting for 3 weeks but no explanation. (Chinese manufacture, yet again for a British company). I was completely unimpressed by Evri, which promised to let me know when out for delivery; I was notified by email less than 2 hours before the intended slot, only to be disappointed when nothing arrived. It was only the following morning that I had an 'updated delivery time'. Why do companies persist in using this poor quality parcel post?

1 August 2026

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