Hiccup with the delivery system, but kept up to date by EVRI so no worries or concern, package arrived safely as advised. Have ordered many times from Cotton Trader's and confident of the qualit... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I particularly like that you can easily contact the company by phone and speak to someone. Returns process is very straightforward. Trustworthy company but clothing quality is variable. The main downs... See more
Company replied
Good quality, fair prices but inside leg measurements on Ultimate and Signature mens chinos a clog out. I ordered 31" for Ultimate and 29" for signature chinos, they were more like 34", which nece... See more
Company replied
The T shirt and shorts I bought were very good. Sadly the "Track your order" was absolutely useless. It doesn't tell me the progress in any way whatsoever. Just the same when the parcel went to E... See more
Company replied
Company details
Written by the company
Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.
Contact info
Cotton Hub, Merlin Court, Atlantic Street, WA14 5NL, Altrincham, United Kingdom
- Orderline 0844 844 1111 Customer Care 0161 286 4321
- cottontraders.com
4.4
Excellent
212K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Clothing arrived in good condition and…
Clothing arrived in good condition and in good time.
24 July 2026
Everything was fine
Everything was fine, delivered on the time specified,
No other comment.
25 July 2026
Cotton Traders is easy to deal with
Cotton Traders is easy to deal with, I now order online. Which I find straightforward.
24 July 2026
Easy to order on line
Easy to order on line. Kept informed of dispatch and delivery times. Items purchased of good quality and fit.
12 July 2026
The 4 stars are for the quality of the…
The 4 stars are for the quality of the product but I have to say the delivery is appalling. Evry lost my original order and it wasn't until I rang a week later that you sent out a replacement which has been received although not delivered to the correct address.
Please change your courier.
25 July 2026
Cotton Traders, Edwalton.
Purchased a couple of tee shirts in store at Edwalton, Nottingham. Great purchases and the two ladies working there are an absolute delight.
25 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The delivery company were the worst I…
The delivery company were the worst I have ever encountered, so much so I may never use Cotton Traders again.
23 July 2026
Reply from Cotton Traders
Thank you for taking your time to leave a review. We’re truly sorry to hear about your extremely negative experience regarding our delivery company. We understand how frustrating this must be and regret that it has impacted your view of us. We are actively working to improve our delivery services.
Kind Regards
Hannah
Very pleased with the chinos
Very pleased with the chinos, excellent quality and priced fairly at the discounted level. Thank you.
25 July 2026
I bought a size L paisley pattern short…
I bought a size L paisley pattern short sleeved shirt from your branch in Beverley. My size is ususally XL, but you only had it in L. I had second thoughts about the size and returned it that day. Your assistant, Lizzie, was exceptionally helpful. She checked on stock, and said that the branch in Hornsea had what looked like two shirts in the right size. She rang Hornsea, and the person she spoke to checked on availability in the shop and in the stockroom. She found one and posted it to me. Just wanted to say a big thank you to Lizzie and to her colleague in Hornsea. You both went the extra mile- great service! Rob J, Hessle
30 July 2026
Unprompted review
Small fitting
First it took my order 9 days to be delivered. When it arrived the items looked nice and value for money but the size was so small. I ordered 18/20 but would be surprised if it would fit a size 16. Had to return for my money back.
25 July 2026
Always on Time
ALways deiliver on time specifeid and returns/refunds are very good. Good quaility garments as well.
26 June 2026
Fast efficient service
23 July 2026
Lovey and cool trousers and great top
23 July 2026
A rip off!
I bought a pair of trousers from you which were too large, reading your exchange terms which reads 'your replacement item and delivery and deliver postage-free', what I did not expect was to be charged £3.35 for the return postage. So in total I have paid an extra £7.34 for one pair of trousers, this is just a rip off. Please take my details off of your system as I will never buy anything from you again.
24 July 2026
Reply from Cotton Traders
Good afternoon,
Thank you for your feedback regarding your recent order.
On an exchange order, we advise that postage is free of charge, but we will deduct return postage costs as we do not have a free return service.
I can see we have already received the trousers back and issued a refund, but on this occasion, I have refunded the postage costs and removed your details as requested.
Please accept our sincere apologies for any inconvenience caused and contact us once again if we can be of any further assistance.
Kind regards
Carolyn
Customer Support Team
Lacy stretch vests
It was satisfying actually talking to someone who was very pleasant as well taking my order.
The product I ordered however I’ve had to return.
Lacy vests, I ordered in different sizes, my normal size small and
2 larger sizes. All of them too small. They must have been made in China as their.sizes much smaller than ours.
25 July 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.