I ordered Sloggi briefs which is a favoured product widely available BUT I used Cotton Traders as I had received a discount voucher. However, upon ordering, the discount was not applied. I called cus... See more
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Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.
Cotton Hub, Merlin Court, Atlantic Street, WA14 5NL, Altrincham, United Kingdom
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They are very quick and efficient and make things very easy. Clothes are good quality and prices are reasonable.
Itemx arrived quickly and fitted well. Quality good, as expected. Picked up from nearby store.
Only reason not 5 stars is because the gentleman who served me was very pushy . He kept on about using the store in person which I understand is necessary for the company but he was more concerned in pushing that point rather than being helpful and pleasant as staff have been in the past. I found him very annoying, as did the customer before me.
Good company. Reasonable prices, reliable and anything I have bought from them have always been top quality! Plus quick delivery. I have never been let down by them. A company I will keep buying from.
I found it very easy to order, the delivery was quick and the product is good quality.
Easy ordering process and fast efficient delivery service. Also top quality goods.
I got this shirt as a birthday gift delivery really quick good value for money
Your sizing has become ridiculous!
I have two of your stripe tops, a few years old now but they fit and wash beautifully. These new tops were too tight.
I had to return shorts ordered as they were clearly not tailored to their marked size. They were at least 2 inches more narrow in the waist than the labelling. You could see the waist was poorly tailored.
Saw the shirt in store but couldn’t make a decision. On returning home I decided I should have bought it first my husband. So I ordered online, the shirt arrived within a few days and it is great quality, correctly sized and looks good on. What could be better.
I am still waiting to hear on a recent return therefore can only give an average review. When I phoned customer services they could only advise me to wait which was not helpful.
I was very pleased with my purchase.
I have worn Cotton Trader's Roll Neck Sweaters for many years, this was another one to add to my wardrobe.
Lovely T shirt.
Being only 5 foot and size 16, the boxy fit suites me.
It’s not too long, but has slightly longer sleeves and thicker material than some T shirts. I like this.
I got size 16 and it fits well.
Great comfortable trousers especially in hot weather. Lightweight, cotton and loose. Bought quite a few pairs. Quality worth every penny!
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