Cotton Traders Reviews 

212,322
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 31,453 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of products, often highlighting their comfort and durability. Many appreciate the wide range of choices and sizes. Reviewers frequently mention the efficient ordering process and the fast, reliable delivery service, noting that items often arrive promptly. However, some customers noted concerns regarding delivery, with several experiencing delays or issues with tracking, particularly with one courier. A few also found sizing inconsistent, especially for women's clothing and leg lengths, or that 'wide fit' items were too narrow. Additionally, some reviewers expressed disappointment with specific product quality, mentioning items that did not match descriptions or materials that felt cheaper.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers consistently praising the good quality of... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the superb quality, good... See more

Delivery service

People report positive experiences with delivery service, often highlighting fast and prompt delivery, with... See more

Order

Reviewers mention positive feedback about order, highlighting the ease of the ordering process and the... See more

Service

Reviewers highlight positive aspects of service, with many praising the promptness and ease of ordering, as... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Hiccup with the delivery system, but kept up to date by EVRI so no worries or concern, package arrived safely as advised. Have ordered many times from Cotton Trader's and confident of the qualit... See more

Company replied

Rated 4 out of 5 stars

I particularly like that you can easily contact the company by phone and speak to someone. Returns process is very straightforward. Trustworthy company but clothing quality is variable. The main downs... See more

Company replied

Rated 4 out of 5 stars

Good quality, fair prices but inside leg measurements on Ultimate and Signature mens chinos a clog out. I ordered 31" for Ultimate and 29" for signature chinos, they were more like 34", which nece... See more

Company replied

Rated 4 out of 5 stars

The T shirt and shorts I bought were very good. Sadly the "Track your order" was absolutely useless. It doesn't tell me the progress in any way whatsoever. Just the same when the parcel went to E... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Shoe Store
  5. Women's Clothing Store

Written by the company

Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

212K reviews

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4.4

All reviews

(212,322)

29,209 reviews in the last 12 months

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Rated 1 out of 5 stars

If your buying a shirt, order 5 sizes too big.

With all other companies the size I chose is plenty bu enough. With the shirt I was sent I could hardly do up the buttons it was so small, and the sleeves only went half way up my arms. My suggestion is, that for a shirt that expensive you would get the sizing right. Also you are extremely slow in sending my rebate.

27 July 2026
Rated 5 out of 5 stars

Great Quality

Always use cotton traders as my go too especially their men’s cotton trousers, good quality, fast delivery have also sent so items back, easy returns and refund quickly, highly recommend!

4 April 2026
Rated 5 out of 5 stars

order arrived quickly and well tracked…

order arrived quickly and well tracked - your returns are good - unfortunately I am a larger size and very often have to order on line 2 different sizes as your store never holds my size - I prefer to see and feel the fabric and colour is most in important . I love the Dobbies garden store near me as the food, flowers (wool yarn), books and garden supplies are popular

27 July 2026
Cotton Traders logo

Reply from Cotton Traders

Many thanks for your recent review.

I am pleased to hear that the order was delivered quickly with regular order updates.

I will pass your comments on to the stores with regards to more sizing options but as they normally have a small space this isn't always possible.

Rated 4 out of 5 stars

Beautiful dresses

The delivery was excellent and I found both dresses fitted perfectly. I have lost weight and both fitted well.

27 July 2026
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Reply from Cotton Traders

Many thanks for your lovely review.

I am pleased to hear that both the dressed fitted perfectly :)

Rated 4 out of 5 stars

Ordered a pair of women's slippers

Ordered a pair of women's slippers, when they came they fitted, but after a few hours they went really big, phoned up and they sent another pair out, but they seemed the same so sent both pairs back. Waiting for my refund. Will order clothes, but would not order footwear again.

26 July 2026
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Reply from Cotton Traders

Many thanks for your recent review.

I am sorry to hear of the issues that you have had with the shoes, I will pass your comments onto our buying department.

Once the return is processed at the warehouse a refund will be credited.

Kind regards,

Jade

Rated 5 out of 5 stars

Easy to order

Easy to order, hassle free

27 July 2026
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Reply from Cotton Traders

Many thanks for you lovely review.

I am pleased to hear that everything was hassle free :)

Rated 5 out of 5 stars

Delivered a day earlier than expected


Delivered a day earlier than expected , good quality packaging , excellent fit and feel cargo pants . Good price but better quality than High Street offers.
100% satisfied as I said in my review on 3/8/26 !

27 July 2026
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Reply from Cotton Traders

Many thanks for your lovely review.

I am pleased to hear that the order was delivered to you earlier than expected :)

I am glad that the cargo pants are a good price, fit and quality.

Rated 1 out of 5 stars

Your sizing appears to have changed

Your sizing appears to have changed. In the past I’ve always ordered size 12. This time I ordered the same, and every item swamped me.
Perhaps I should try size 10, but items that size in other outlets have never been big enough.
Unfortunately I returned all items and now awaiting a refund.

27 July 2026
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Reply from Cotton Traders

Many thanks for your recent review.

I am very sorry to hear that everything you have ordered is too big, I will pass your comments onto our buying department.

I will ensure that a full refund is credited to you once the order has been received at the warehouse.

Kind regards,

Jade

Rated 5 out of 5 stars

Couldn't be better

Having lost a lot of weight recently, I am having to replace clothes that no longer fit. I have found the best to replace my wardrobe with Cotton Traders.

21 July 2026
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Reply from Cotton Traders

Many thanks for your lovely review.

I am pleased that you have been able to replace your clothing with Cotton Traders :)

Rated 5 out of 5 stars

Great products

Great products, well priced and fast delivery.

I needed cool summer dresses so I ordered two from CT and love them!

27 July 2026
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Reply from Cotton Traders

We're so pleased to hear that you found our products great, well-priced, and that your delivery was fast! It's wonderful to know you love the two cool summer dresses you ordered.

Rated 5 out of 5 stars

Very pleased with sizing

Very pleased with sizing. It’s exactly as stated.
Very quick efficient delivery and easily tracked

27 July 2026
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Reply from Cotton Traders

We're so pleased to hear that you are happy with the sizing of your order and that it was delivered quickly. Thank you for your positive feedback!

Rated 3 out of 5 stars

Good service

Good service

14 December 2025
Cotton Traders logo

Reply from Cotton Traders

Thank you for your review! We are glad to hear you are happy with the service.

Rated 1 out of 5 stars

Bad delivery service.

I ordered some polo shirts, they were fine. But Evri delivery was shocking. Left outside even though we were in. No door knock just dumped the parcel in front of my car. I found the parcel the next morning WET it had not been raining, clearly a neighbourhood animal.

I don’t need to shop with a company that has no respect how parcels are delivered.

I’ll be shopping elsewhere.

3 August 2026
Unprompted review
Rated 1 out of 5 stars

I ordered a couple of items and paid…

I ordered a couple of items and paid for next day delivery. 48 hours later my order was still in the warehouse. This company is so crap they are sending me review requests for clothes that were never delivered.

27 July 2026
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Reply from Cotton Traders

Thank you for your review.

I am sorry to hear of the problems you experienced with the delivery of your order.

On the whole, we are happy with the service we receive from EVRi, and would say that the majority of parcels are delivered without issue. However, there are exceptions and I do apologise that you were affected on this occasion.

I can confirm that you have been refunded in full for this order at your request.

I do apologise for any inconvenience caused.

Kind regards,
Alex
Cotton Traders Customer Support

Rated 4 out of 5 stars

Bought winter jumpers in sale

Bought winter jumpers in sale. Good selection of everyday jumpers although was tough going trying them on in the heatwave!!

26 July 2026
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Reply from Cotton Traders

Thank you for your review! We hope you enjoy the jumpers when the weather starts to cool down.

Kind regards,
Alex
Cotton Traders Customer Support

Rated 5 out of 5 stars

quality products

quality products. excellent communications.
I always check Cotton Traders website before any others.
I would appreciate it if you could have more men's trousers (other than chinos) with 35 inch inside leg.

23 July 2026
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Reply from Cotton Traders

We're so pleased to hear you appreciate the quality of our products and our excellent communication. We also value your feedback regarding the availability of men's trousers with a 35-inch inside leg and have passed this on to the Buying Team for their consideration.

Rated 1 out of 5 stars

Cotton Traders recently have not come…


Cotton Traders recently have not come up to your normal best standard. I placed an order on 15.7.2026 and the crop trousers was not in stock. I have phoned on 2 seperate Mondays regarding deliveries to be told that they would be dispatched on "the weekend" - guess what -no dellivery. I am 79 years old and been with Cotton Traders for years and years and never had such bad service. Your staff are very kind, but something is going wrong in Cotton Traders.

18 July 2026
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Reply from Cotton Traders

Thank you for your review.

I am sorry to hear of the problems you have experienced with your recent order.

Having looked into this, I can confirm that the two items you were waiting on have now been cancelled at your request.

We kindly ask that you allow 3 to 5 working days for this refund to clear onto your original payment method.

I have passed on your comments to the relevant department for their consideration and do apologise for any inconvenience caused.

Kind regards,
Alex
Cotton Traders Customer Support

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