Cotton Traders Reviews 

214,234
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 30,934 reviews, reviewers overwhelmingly had a great experience with this company, expressing very strong satisfaction with all of their purchases. Customers frequently highlight the excellent delivery service, noting that packages arrive promptly and ordering items through the website is remarkably simple and convenient. People also appreciate the dependable product quality, beautiful vibrant colors, and the consistently comfortable fit of the clothing choices. However, some people mentioned experiencing frustrating delivery delays with the courier service, causing packages to take much longer to arrive than expected. Reviewers also noted recurring issues with inconsistent sizing, finding that certain garments like trousers and sandals did not fit correctly.

What people talk about most

Product

Clients share positive opinions on product quality, praising the comfortable fit, vibrant colors, and... See more

Quality

People report positive experiences with quality, highlighting that items are well-made and offer great value... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt arrivals and... See more

Order

Consumers find order satisfaction to be high, praising the simple and easy-to-use website along with plenty... See more

Service

Users describe positive interactions with service, highlighting fast and efficient experiences. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very good quality shirts that are well priced and come with a good choice of colours. Despatch if goos was very efficient, however...... Through no fault of Cotton Traders, the original delivery dat... See more

Company replied

Rated 5 out of 5 stars

I have given 5 stars as I love the ladies chinos. However, I have noticed over the last two years, and comparing previous chinos buys across the two years that the leg size is getting narrow and na... See more

Company replied

Rated 5 out of 5 stars

I found the website easy to follow to buy the item I wanted. I have been buying from Cotton Trader for quite some years. I have always been pleased with the quality of clothing etc. at affordable pri... See more

Company replied

Rated 5 out of 5 stars

I have been using Cotton Traders for years, and the reason being I have never been disappointed with any item I have ever bought from Yourselves. Your items are as stated. The quality is always... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Shoe Store
  5. Women's Clothing Store

Written by the company

Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

214K reviews

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Asks customers to review

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4.4

All reviews

(214,234)

28,151 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

not got them yet

well i bought something not got it yet would have bought more of them but wanted to see if they fit but when i do get them you will not have any more wish you gave us a chance to have dpd to deliver as i would pay to have them as the one you use takes a while to deliver

23 August 2026
Rated 5 out of 5 stars

Dobbies

Easy to navigate the website and find what I was looking for. Free delivery to my local Cotton Traders counter (inside Dobbie's) was ideal.

24 August 2026
Rated 1 out of 5 stars

Paid £6:95 overnight delivery

Paid £6:95 overnight delivery, ordered on Saturday, needed for we’d funeral, had to buy replacement trousers, as it was for a funeral, did not deliver till Wednesday evening, to late,not happy

23 August 2026
Rated 5 out of 5 stars

Excellent product

The jumper was delivered on time, looks very good and is comfortable to wear. I'm very pleased with it. The free gift of a tote bag and umbrella is good quality and very pretty.

23 August 2026
Rated 5 out of 5 stars

easy web site

easy web site, fast delivery, product well made and comfortable, excellent price.

24 August 2026
Cotton Traders logo

Reply from Cotton Traders

We're so pleased to hear that you found our website easy to use and that you experienced fast delivery. It's wonderful to know you're happy with the quality, comfort, and excellent price of our products. Thank you for your fantastic feedback!💖💖💖

Rated 5 out of 5 stars

Ordering was very easy

Ordering was very easy, item came promptly, was as described and pictured. Great quality.

24 August 2026
Cotton Traders logo

Reply from Cotton Traders

We're so pleased to hear that your ordering experience was easy and that your item arrived promptly. It's wonderful to know you're happy with the great quality!🚚🌟🌟

Rated 3 out of 5 stars

Very disappointed with my returned…

Very disappointed with my returned item. It is a week tomorrow and I have not received my refund.

24 August 2026
Cotton Traders logo

Reply from Cotton Traders

Hi Maureen,

Thanks for getting in touch. As yet we have not received your return, however, we’d be more than happy to update you on the status of the parcel if you would like to contact our Customer Care team on 0161 286 4321 a member of the team will let you know what stage your return is at, and when to expect the refund.

Kind regards,

Andrew
Cotton Traders Customer Support

Rated 3 out of 5 stars

The two Garments are really good…

The two Garments are really good thankyou; but had l known you were using Evri to deliver them l would not have bought from Cotton Traders!

24 August 2026
Cotton Traders logo

Reply from Cotton Traders

We're pleased to hear that you are happy with the quality of the garments. We understand your concerns regarding our delivery partner and appreciate you bringing this to our attention.🚚👍

Rated 5 out of 5 stars

Good selection of clothes in a variety…

Good selection of clothes in a variety of sizes and colours.Good information about delivery as well.

24 August 2026
Cotton Traders logo

Reply from Cotton Traders

Thank you for your wonderful feedback! We are so pleased to hear that you appreciate our selection of clothing in a variety of sizes and colours, and that you found our delivery information helpful.🚚🌟🌟

Rated 5 out of 5 stars

Easy to browse

Easy to browse, compare and order items.

24 August 2026
Cotton Traders logo

Reply from Cotton Traders

We are so pleased to hear that you found it easy to browse, compare, and order items. Thank you for your positive feedback!👍💖

Rated 5 out of 5 stars

Quality

Cotton traders products always of good quality

7 April 2026
Cotton Traders logo

Reply from Cotton Traders

We're so pleased to hear that you consistently find our products to be of good quality. Thank you for your wonderful feedback!🌟🌟🌟

Rated 5 out of 5 stars

One Very Satisfied Customer

Home delivery cannot be relied upon. "Click and collect" is definitely the answer. One very satisfied customer.

3 September 2026
Unprompted review
Cotton Traders logo

Reply from Cotton Traders

We're so glad to hear you're a very satisfied customer and that our click and collect service is working well for you! We appreciate your feedback.

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