Very good quality shirts that are well priced and come with a good choice of colours. Despatch if goos was very efficient, however...... Through no fault of Cotton Traders, the original delivery dat... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I have given 5 stars as I love the ladies chinos. However, I have noticed over the last two years, and comparing previous chinos buys across the two years that the leg size is getting narrow and na... See more
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I found the website easy to follow to buy the item I wanted. I have been buying from Cotton Trader for quite some years. I have always been pleased with the quality of clothing etc. at affordable pri... See more
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I have been using Cotton Traders for years, and the reason being I have never been disappointed with any item I have ever bought from Yourselves. Your items are as stated. The quality is always... See more
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Company details
Written by the company
Our clothes are made to be lived in and loved for a long time. We go to great lengths to source skin-kind cotton, with a rainbow of colours and a huge selection of sizes to choose from – so whether you’re an XS or a 5XL, you’ll find something to suit you. We'd love to hear how you found your recent experience with us, so we can make any future experiences with Cotton Traders even better! If you have any questions on our service, please visit our comprehensive FAQs at www.cottontraders.com/customer-service-faq. Here you will also find a 'Contact Us' button in case you would like to speak to one of our friendly customer care advisors. Plus don't forget if you visit our website and sign up to receive our email offers and exclusives you will receive 10% off your first order.
Contact info
Cotton Hub, Merlin Court, Atlantic Street, WA14 5NL, Altrincham, United Kingdom
- Orderline 0844 844 1111 Customer Care 0161 286 4321
- cottontraders.com
4.4
Excellent
214K reviews
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excellent service
24 August 2026
Very disappointed with my returned…
Very disappointed with my returned item. It is a week tomorrow and I have not received my refund.
24 August 2026
May use AI-assist with repliesRead more
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The two Garments are really good…
The two Garments are really good thankyou; but had l known you were using Evri to deliver them l would not have bought from Cotton Traders!
24 August 2026
Reply from Cotton Traders
We're pleased to hear that you are happy with the quality of the garments. We understand your concerns regarding our delivery partner and appreciate you bringing this to our attention.🚚👍
Good selection of clothes in a variety…
Good selection of clothes in a variety of sizes and colours.Good information about delivery as well.
24 August 2026
Reply from Cotton Traders
Thank you for your wonderful feedback! We are so pleased to hear that you appreciate our selection of clothing in a variety of sizes and colours, and that you found our delivery information helpful.🚚🌟🌟
Reply from Cotton Traders
We are so pleased to hear that you found it easy to browse, compare, and order items. Thank you for your positive feedback!👍💖
Reply from Cotton Traders
We're so pleased to hear that you consistently find our products to be of good quality. Thank you for your wonderful feedback!🌟🌟🌟
One Very Satisfied Customer
Home delivery cannot be relied upon. "Click and collect" is definitely the answer. One very satisfied customer.
3 September 2026
Unprompted review
Reply from Cotton Traders
We're so glad to hear you're a very satisfied customer and that our click and collect service is working well for you! We appreciate your feedback.
Order only partially fulfilled and no…
Order only partially fulfilled and no update on when / if completion will be fulfilled despite full payment already being taken
24 August 2026
Reply from Cotton Traders
Hi Customer,
Thanks for getting in touch, we’re sorry to hear your delivery has not been completed. Our dispatch team have been searching to locate the outstanding items from your order, however, we have ran out of stock for the item and have had no option other than to issue a full refund for these.
We offer our deepest apologies and assure you that this is a rare occurrence. We would be happy to order an alternative for you, with free delivery, simply contact our Customer Care team on 0161 286 4321.
Once again please accept our apologies.
Kind regards,
Andrew
Cotton Traders Customer Support
Reply from Cotton Traders
We're so pleased to hear that you're happy with the excellent quality and good fit of your product. Thank you for your wonderful feedback!👍👍
From online ordering to local…
From online ordering to local collection, the processcwas very user friendly.
I love the colour of my new waterproof trainer/shoe and find tgey are very comfortable.
24 August 2026
Reply from Cotton Traders
We are delighted to hear that you found the online ordering and local collection process user-friendly! It's wonderful that you love the colour of your new waterproof trainer/shoe and find them very comfortable.💖
Reply from Cotton Traders
Thank you so much for your kind comments, we appreciate you taking the time.👍
Reply from Cotton Traders
We're delighted to hear that you're pleased with the good quality, correct sizes, and value for money of your purchase. Thank you for your wonderful feedback!🌟💖🌟
Reply from Cotton Traders
We are so pleased to hear that you loved the swimwear and shoes, and that they were a good fit! Thank you for your wonderful feedback.👙🌟
My honest review for the order I placed
I am satisfied with the elasticated waist trousers received, for their material quality and colour, and would have given a full 5-star review for the order consisting of two items, only if both items were correctly delivered. On this occasion, only one item was delivered correctly, the other item delivered was NOT the item I ordered. I received the correct replacement 6 days after the incorrect item was returned to Cotton Traders at Nottingham, NG15 0DR.
24 August 2026
Reply from Cotton Traders
We are sorry to hear that there was an issue with your order and that you initially received an incorrect item. We are glad that this was rectified for you and appreciate you taking the time to leave your feedback.
Reply from Cotton Traders
We are so glad to hear that you are happy with the quality of your recent purchase. Thank you for taking the time to leave a review.
Great coat to take me into the winter
I chose the purple just to bring some brightness when the days start getting shorter. Love the fact this coat is also waterproof so perfect for unpredictable Autumn weather. The size 12 is the right fit.
24 August 2026
Reply from Cotton Traders
Thank you for taking the time to leave a review. We are so pleased to hear you love your new purple coat and that it brings brightness to shorter days! It's wonderful that the waterproof feature is perfect for unpredictable autumn weather.
Up in the air with this one!…
This hot air balloon style wind chime caught our eye. We wanted a couple of gifts for family, but needed to see it in the flesh. We absolutely loved it so immediately ordered a couple more within a week or so. I thought that we might qualify for the the grey backpack, so I emailed CT. But this was rejected, hence the review lost a star. Disappointed
24 August 2026
Reply from Cotton Traders
Thank you for your lovely feedback on the hot air balloon wind chime! We're so pleased to hear you loved it enough to order more for your family. We understand your disappointment regarding the grey backpack promotion unfortunately you are only able to use 1 promotion per order and i can see that you took the offer of the windchimes at offer at half price.
Items of good quality and fitted…
Items of good quality and fitted perfectly. Order quickly received
23 August 2026
Reply from Cotton Traders
We're so pleased to hear that you found the items to be of good quality and that they fitted perfectly. It's also wonderful to know your order was received quickly! Thank you for your fantastic feedback.
Reply from Cotton Traders
Thank you for your wonderful review! We are so pleased to hear that you are happy with both the quality and value of your purchase.
The order was delivered to my old…
The order was delivered to my old address, a place I haven't lived in for six years. Customer services were useless, suggesting I go looking for the parcel and that I hadn't updated my details. As I pointed out, I have bought other things from them and had them delivered to my current address. In addition it isn't my responsibility to go chasing after a lost parcel. They refused to budge saying the only thing they could go, is write to my old address and see if the people living there would send the parcel back. Needless to say, I will not be using Cotton Traders again and I am considering complaining to Trading Standards.
26 July 2026
Reply from Cotton Traders
Hi,
Thank you for taking the time to leave a review. We are sorry to hear that the order was placed to your old address. On looking into our records, I can see that a letter has been sent to the occupants of this address to ask if they can kindly return the parcel back to us. Once the parcel has been returned you will be issued with a refund. To prevent this from happening again in the future we kindly ask if you can log into your account and change the default address to the correct address. We do ask all our customers to check that the details on the order are correct before placing the order as we are unable to amend any details once the order has been placed.
We apologise for any inconvenience caused.
Kind regards,
Jennifer.
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