COTTON & SONS CLEANING SUPPLIES Reviews 

18
TrustScore 4 out of 5

3.9

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Company details

  1. Cleaning Products Supplier
  2. Janitorial Equipment Supplier

Written by the company

Cotton & Sons Cleaning Supplies Ltd supply commercial and industrial cleaning and hygiene products from their base in Swansea. Expert knowledge, quality products and second to none service levels is what we do best. We are environmental champions, and promote green products wherever suitable. We supply and install cleaning machines with certificated training available, and have our own service department to sort issues out quickly if they arise.


Contact info

3.9

Great

TrustScore 4 out of 5

18 reviews

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3.9

All reviews

(18)

4 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent local family run company

Excellent local family run company. We run a day care setting and have used Cotton and Sons for years. Public Health Wales, Infection control and environmental Health all comment on the Esteem and Protect sprays that kill Bacteria and viruses. Would never buy these products from a supermarket.

26 June 2026
Unprompted review
COTTON & SONS CLEANING SUPPLIES logo

Reply from COTTON & SONS CLEANING SUPPLIES

Thanks Rhiannon, we're glad they are working for you!

Rated 1 out of 5 stars

This service is terrible

This service is terrible. Because of you, I lost a job because the machine didn't arrive on time. What's more, I'm still waiting for it to arrive.

31 March 2026
COTTON & SONS CLEANING SUPPLIES logo

Reply from COTTON & SONS CLEANING SUPPLIES

We are sorry to hear your troubles. You ordered this at 9.25PM on Wednesday the 31st March. This was then processed by our office during normal working hours on Thursday 1st. Of course the Easter long bank holiday weekend precluded delivery on the Friday or the Monday. To make this particular issue worse, the Sebo machine was ordered with the manufacturer on the 1st, however they took the long weekend as an opportunity to update their whole computer systems and so there was a long backorder queue for Sebo orders. As soon as we were notified, we did notify you of this, and of course we have since refunded your order.

Rated 5 out of 5 stars

Superb service from order to delivery

I needed a lightweight, with easily accessible attachments, vacuum cleaner as I'm disabled. I wanted something competively priced, but efficient at doing its job. I reviewed via YouTube, then found the supplier Cotton and Sons. Professional, straightforward, fast delivery (via company courier) and the assurance, if anything goes wrong, Cotton and Sons will put it right. Cleaner works a treat! Great service - thank you 😊

19 September 2025
COTTON & SONS CLEANING SUPPLIES logo

Reply from COTTON & SONS CLEANING SUPPLIES

Thanks for the review, much appreciated and we look forward to helping you in the future.

Rated 5 out of 5 stars

Excellent support and service

Sean and the team have helped me set up my company.
Excellent product knowledge, distribution and have put me in contact with other businesses that support mine. Wouldn't use anyone else.

12 November 2021
Unprompted review
Rated 5 out of 5 stars

I've been using this company since the…

I've been using this company since the start of my business , the staff are always friendly and offer great advice all the time , they always have time to talk to you and give you the best advice on all the products you would need

10 November 2021
Unprompted review
Rated 5 out of 5 stars

Impeccable service every time 👌

I can’t fault the guys at cotton & sons. I’ve been using them since I started my carpet & upholstery cleaning company around 8 years ago and wouldn’t go anywhere else. Fantastic website and easy to navigate through it. Their product knowledge is second to none, if I ever need some advice on a product or if there are any new ones in they are the first to let me know. And also Servicing and repairing machines. Nothing is to much trouble for them I can always guarantee a 5 star service! Highly recommend 👌

10 November 2021
Unprompted review
Rated 5 out of 5 stars

Since my first phone call with this…

Since my first phone call with this company my dealings with them have been incredible. I started up a cleaning company during the pandemic and they have been there with me every step of the way since. I can't thank this Sean and the team enough. I look forward to a great future working with this great company.

10 November 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic 5 star service! ⭐️⭐️⭐️⭐️⭐️

We used Cotton & Sons at the height of the pandemic. We needed PPE, Cleaning supplies and sanitiser so that our engineers could continue to provide service to our customers safely. Sean bent over backward to fulfil our order and nothing was too much trouble. Even travelling across the country to provide PPE to the wider team. A brilliant and friendly service….would highly recommend!

10 November 2021
Unprompted review
Rated 5 out of 5 stars

Exceptional service at cottons 👍👍👍

Iv been using cotton & sons for the past 2 years and they have been exceptional with everything iv asked of them. From Repairs to machine services chemicals and supplies always on hand to help and give advice .
And the whole team are always friendly And always service with a smile
We'll done 👍👏👏👏👏

5 November 2021
Unprompted review
Rated 5 out of 5 stars

Cuts above the rest!

Great service at Cotton HQ, from the supply of machines and products to the aftercare and maintenance of the machines purchased.

The attention to detail is solely focused on the customer service they provide!

Great website and completely user friendly - Wouldn’t use anyone else!

4 November 2021
Unprompted review
Rated 5 out of 5 stars

Company of the Year

With a difficult year gone by I thought that cotton and sons went above and beyond to help supply us in a time of need . The whole team were helpful throughout. There delivery’s were always on time and fully fulfilled . The products supplied are always perfect for the application .When it comes to customer service it is outstanding and one of the best I have come across . I would highly recommend using this company .

4 November 2021
Unprompted review
Rated 5 out of 5 stars

Confidence in Company

Have used this company for a number of years and found them to be friendly, informative, offer quality products and provide great customer service. My last purchase was a Sebo vacuum cleaner, they offered appropriate balanced advice and the vacuum has proven to be an asset to the business. Would recommend.

4 November 2021
Unprompted review

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