Cotton Mills Reviews 2

Really helpful & knowledgeable service, advice and ideas. Thank you

15/11/21 @15.30 Attended appointment at Cotton Mills to look at venetian blinds. Having looked at the 50 mil option (a 35 mil option not being available) Opted for a faux wood blind with a delivery of 2 to 3 weeks.

16/11/21 @ 07.00 Received an e-mail from Cotton Mills sent at 17.15 on the 15/11/21 with an order confirmation attachment. On reading the attachment realised we had not discussed the possibility of a "wand" for the tilt function nor the positioning of controls on the left side of the blind.

16/11/21 @ 09.05 telephoned Cotton Mills to explain the omission. Was told the supplier would be contacted to explore possibilities and I would be contacted when known.

16/11/21 @17.32 Cotton Mills telephoned to say the option of a wand for tilting was not available. Will contact supplier to see if all cords can be on the left.

18/11/21 @ 11.25 telephoned Cotton Mills who agreed to contact their other suppliers to see if they can provide a blind with all controls on the left. If not I asked for a refund of my deposit.

22/11/21 @ 16.12 Cotton Mills telephoned to say none of their suppliers could provide all cords on the left. It would have to be one set of controls on either side of the blind. This was not acceptable. However, when asked for the refund was told the £120 could not be refunded as it was needed to cover the costs incurred making the blind.

23/11/21 wrote to store owner explaining the situation:-
1. We were told delivery would be in two to three weeks. The blind was actually made in a few days.

2. Assumptions were made by Cotton Mills regarding the use of cords without consulting us.

3. We placed the order at approximately 16.00 hours on the 15 November, the shop closes at 5.30 and I contacted Cotton Mills just 5 minutes after opening the following day to inform them there was a problem (some 95 minutes of shop open time since placing the order). There was obviously no attempt to "hold" the order on the 16th nor on the following days when they were "consulting" their supplier to determine what was possible.

5. Would I buy locally again - the answer is no. Using the Internet all of the above issues are highlighted and resolved at the time of ordering.

Did not receive a reply from the owner.

It has been a frustrating and disappointing experience for which Cotton Mills refuse to accept any liability and an experience never to be repeated.