NEED TO BE SHUT DOWN
I wish NO stars were an option. As a company not even found on the trust pilot website... should be the first red flag but im just getting started. After spending 3 traumatising, abusive months staying at the Merrymouth Inn, its more than a pleasure to say its everything but 'Merry'. We accommodated with our 1 year old very well behaved dog. (had an apraisal of 'the best dog we have had stay at the Merrymouth inn its a pleasure'.) However it wasnt anything at all of a pleasure with meeting the staff let alone the accommodation. After hours, once customers exited once closed it was absolutely disgusting how they treat people here. Being sworn at left right and centre by DIANNE another member of staff at the Merrymouth inn, being glared at while we walk our dog (I THOUGHT IT WAS 'DOG FRIENDLY') she would stand smoking (not even in the designated area for smoking) and stare until we were out of sight. the level of uncomfortability is beyond anything awful. We were becoming ill because of the level of damp in our room (BOTH PARTIES WITH CHRONIC ASTHMA!!). Room 7 to be exact. puddles on the window seals (that we filmed and have evidence of this to send further on for their inspections). The door itself on the inside of the room was dripping with damp in which we noticed when the paint came off onto a coat that was hung on the back of that door. This £400 coat then needed to be BINNED because the paint stained. There is no ventalation system in the bathroom.(we were told since the day we accommodated here (3 months prior) that we would have an extractor fan in place 'next week'. The shower screamed every time of use because of air in their pipes. So much so our neighbour at the time actually caught the noise of the shower through their wall which was 'sound proof' to be aparent. To add to this diabolical experience, we lost a whole months food shop because the fridge we were accommodated with we were told was ready, tested, and works absolutely fine. little did we know we come to the food the day after packing it away and everything is defrosted and needed to be thrown out. HOW CAN YOU EVEN CHARGE A RATE FOR THIS!!!! IT SHOULD BE FREE UPON REVIEW!
It may actually come as a shock to many people but winky faces as end of text messages recieved from WENDY. The owners wife(AS OUR LANDLORD) are the most unsettling, unproffessional messages we have ever come accross. the level of disgust is beyond us. After this, not to even add how many times WENDY decided to degrade male humanity when someone is in the loo but they 'mustnt be a man if they have to hide in the bathroom'. Well let me fill you in on more HOME TRUTHS... Wendy approached me very passive agressive. When im remaining calm not executing any conflict of any sort, i make her aware of her responses being very attacking and how she is approaching is unsettling. i make her aware of my anxiety,(which is a very crucial condition of mine). followed by nicely and politely informing her 'im just sitting down because youre making me uncomfortable and anxious so im just sitting down if thats okay'...WENDY then proceeded to laugh at me, snigger and scoff. And told me 'youre being ridiculous now'. YOU HAVE A DUTY OF CARE. following with this my skin then raised in a rash all over my body leading me to a panic attack. After approaching ANDREW, he was absolutely disgusted by the behaviour of staff and it was unfortunate that he actually had to apologise for everyone elses wrong doing. Still coming out with the truth... DIANNE proceeded one day to tell us to put DOG POO IN THE RESTAURANT FOOD WASTE BIN. WHICH IS NOT IN ANY WAY ACCEPTABLE AND SHOULD BE SHUT DOWN IF THIS IS THE LEVEL OF NEGLECT FOR INFECTION CONTROL. Can i also please add that this is not just my experience and thoughts. When arriving, our first week was just every other resident at the Merrymouth inn would tell us how awful it is to live there. That there is no communication between staff let alone colleagues while working. approaching people multiple times while eating their food for a genral conversation IS NOT PROFESSIONAL. abusing not only the place of work but the residents... NOT PROFESSIONAL. neglecting your proceedures and policies for infection control by allowing people to put dog poo in your RESTRAUNT WASTE BINS? NOT. PROFESSIONAL. Before i close this statement, i would like to reiterate the fact that when residing at the merrymouth inn you are 'given' a complimentary 10% all food and drink. well we were wrong... after being told this information, we were charged £45.97 for 2 sandwhiches and 2 drinks. yet we get discount? even after being told at the till its taken off 10% NOT GOING TO FORGET TO MENTION THE FACT YOU DID NOT DISCLOSE WITH US THE AMOUNT THE BILL CAME TO YOU SHOVED THE CARD MACHINE IN OUR FACE TO PAY.
The most relief felt leaving that place than alchfitz