Matthews Cotswold Flour Reviews 

772
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 146 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the flour, noting that it consistently produces wonderful textures for homemade bread, pizza bases, and various baked goods. People also find the online ordering process straightforward and deeply appreciate the prompt, reliable delivery service provided by the team. Some reviewers were not happy with occasional delivery delays and frustrating communication issues regarding the status of their pending orders. Additionally, a few consumers mentioned that the packaging boxes or outer bags can sometimes be too weak to handle heavy weight and tear easily.

What people talk about most

Product

Consumers find the product to be exceptionally positive, praising the incredible variety of high-grade flours... See more

Quality

Customers consistently note positive experiences with quality, praising the fresh, high-grade flours that... See more

Order

Users describe positive interactions with order processes, frequently highlighting the straightforward... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising prompt dispatches, secure... See more

Service

People report positive experiences with service, praising the efficiency, high standards, and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great flour and brilliant that they deliver! I have tried for years to make sourdough but failed miserably UNTIL I ordered from Matthews! They also have Elaine Boddy as a Sourdough expert and followin... See more

Rated 5 out of 5 stars

The flour is just so fresh direct. No sitting on a shelf in a supermarket for weeks. Ordering is just so easy and delivery very efficient. The only slight negative is that when you purchase 5 bags... See more

Rated 5 out of 5 stars

I’ve been trying to make sourdough bread for years with no success until……. I came across Elaine Boddy’s Utube videos. She recommended MCF for her recipes, I ordered it, I tried it, and as they s... See more

Rated 5 out of 5 stars

I bake a lot of cakes for friends and to order from time to time! I honestly do not like any other Flour than Costswold. I found out recently how good it actually is by buying a cheaper flour superm... See more


Company details

  1. Flour Mill
  2. Food Manufacturer
  3. Food Manufacturing Supply

About Matthews Cotswold Flour

Written by the company

With a milling legacy spanning eight generations, Matthews Cotswold Flour is one of the UK’s oldest family-run flour mills. Trading grain and milling flour in the heart of the Cotswolds since the 1800s. Now Cotswold Flour stands at the forefront of organic farming and innovating with new lines from regenerative agriculture today.

We believe passionately that our local farming partnerships, traditional milling methods and premium grain selection make for better baking. We are proud to offer premium quality Organic Flour, Regenerative Flour and Stoneground Wholegrain Flour, using grain from local farmers and time-honoured milling techniques.

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Contact info

4.8

Excellent

TrustScore 5 out of 5

772 reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(772)

139 reviews in the last 12 months

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Rated 3 out of 5 stars

Slow delivery but excellent flour

Slow delivery. Haven’t received it yet Should be due today. 1/5/26. Was originally scheduled for 16/4/26. Some problem processing payment at their end but even after payment successful it has been over 8 days until supposed delivery
Good job the flour is Superb and worth waiting for

6 March 2026
Rated 5 out of 5 stars

Updated Review

Updated to say :

Thank you Emily for dealing with my complaint and explaining what went wrong on this occasion. I was more than compensated for the faulty flour. Having had time now to use it, I have to say it makes excellent bread, far better than other brands I’ve tried recently. I will continue to order from Matthews and look forward to trying some of the other Artisan flours.

=============================

Bought 5 bags of white bread flour thinking it was good quality and was horrified to find it contained lots of unmilled grains.
Two weeks ago I wrote to them and was told my email had been passed to their complaints department, but despite following up with a second email I have been totally ignored! Come on Matthews this is no way to treat your customers! Things go wrong but it’s how you deal with it that matters!

2 April 2026
Unprompted review
Matthews Cotswold Flour logo

Reply from Matthews Cotswold Flour

Good Afternoon Kazz. Thank you for your recent post. I am sorry to hear you have experienced issues with our White Bread Flour. Can I please ask you to re-send your e-mail to emily@cotswoldflour.com and I will personally deal with this for you. I look forward to hearing from you. Many Thanks, Emily East, Business Manager, Matthews Cotswold Flour

Rated 5 out of 5 stars

Only recently started to use Matthew’s…

Only recently started to use Matthew’s products wish i had found them earlier the flours give excellent results and very tasty both in bread machine and hand made have been making my own bread since 2000 these are the best ever

3 April 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful flour for all baking needs.

Having tried many different flours from different suppliers, Matthews Cotswold flour is now my supplier of choice. A fantastic range of flours for making bread, pizzas, biscuits and cakes. I make a variation of a sourdough bread using Churchill strong bread flour and Cotswold Crunch, fantastic!

25 March 2026
Unprompted review
Rated 5 out of 5 stars

Wide range of flours to choose from.

Wide range of flours to choose from.
My favourite loaf is made from 50% wholemeal stoneground and 50% Cotswold Crunch.
As an elderly carless individual, it is a boon to be able to have a mixed box of five flours delivered to my door.

12 March 2026
Unprompted review
Rated 5 out of 5 stars

All Matthews flour is excellent

All Matthews flour that I have tried has been excellent. "
2 complaints:
1. So much choice make it difficult to decide!
2. Some of the colours of labels are so similar, I sometimes get a bit confused.
But it all makes wonderful bread, pastry and cakes, and no problems with website.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

I have just started making sourdough…

I have just started making sourdough and I have loved experimenting with all the different flours from Spelt to Cotwold Crunch. I like the nifty box they arrive in and the helpful videos. The bread is always delicious. My favourite is spelt mixed with Rye and Churchill white

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Very good quality

Your flours are of very good quality. I've been buying them for several years now. I bake bread and pizza. The breads are fantastic and very tasty. I use white spelt flour, whole spelt flour, and light rye flour.

20 February 2026
Unprompted review

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