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Review summary

Created with AI, based on recent reviews

Looking at 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly noting the well-made hot water bottles and their soft, cozy covers that retain heat for extended periods. Many consumers appreciate the efficient delivery service and the overall positive shopping experience, highlighting the ease of ordering and prompt communication. However, some people were dissatisfied with specific aspects, such as loose stitching on a cover or difficulty cleaning the cover without getting the bottle wet.

What people talk about most

Product

Consumers generally express high satisfaction with the product, often describing it as a "game changer" and... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the excellent quality of... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praise the quick delivery times,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very pleased with this hot water bottle with its lovely soft cover. The thickness of the fleece makes the hottie a very comfortable temperature; you could even hold it against bare flesh. The thick co... See more

Company replied

Rated 5 out of 5 stars

The item seems well-made and looks like as advertised However, I did write to the company about the instructions for filling the hot water bottle as I feel they are misleading and potentiall... See more

Company replied

Rated 5 out of 5 stars

I liked the idea of this being a British company and wanted to support it. I had some issues so I reached out to the company after their comment on my original review. My item was replaced, very quick... See more

Company replied

Rated 5 out of 5 stars

This is my first purchase from Cosy Panda . The hot water bottle was a Christmas gift for my wife , hence the delay putting the review up . She loves the feel of the cover and the bottle... See more

Company replied


Company details

  1. Health and Beauty Shop
  2. Home Goods Store

Written by the company

We use natural & sustainable materials to create luxurious hot water bottles & UK handmade covers to help people stay warmer for longer. All our covers are handmade in Wiltshire from a range of unique insulating materials. We have a growing range of products, including: mini hot water bottles, 2L hot water bottles, long hot water bottles and also portable 1L hot water bottles and soothing wheat wraps.


Contact info

4.8

Excellent

TrustScore 5 out of 5

179 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I am so happy I made this purchase

I am so happy I made this purchase, it is worth every penny. I am probably going to get more now. The little one is perfect for back pain and belly pain. It's great value for money and a excellent service. Thanks again

26 January 2025
CosyPanda logo

Reply from CosyPanda

Thanks so much for sharing Louise.

Rated 5 out of 5 stars

Super warm and cosy

Super warm and cosy. Stays warm until the morning. Had to buy a second one has we we’re fighting over who got to cuddle it!

26 January 2025
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Reply from CosyPanda

Many thanks for sharing and for your multiple orders Judith

Rated 4 out of 5 stars

I ordered these pieces and got a text…

I ordered these pieces and got a text at nighttime to say that they had run out of the ones I ordered. I was moved to see that the seller was on top of their game even at that time of night. I was promised that they would send out my order by rapid delivery as soon as they had received them. So thanks because they were an anniversary present for my wife. What made it special was that I was in hospital at the time but they were delivered within a short time after the initial disappointment that they weren’t in stock. So thank you again.

7 January 2025
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Reply from CosyPanda

Many thanks for your review Phil and so glad we managed to get the bottles to you in time

Rated 5 out of 5 stars

Over the busy Christmas period

Over the busy Christmas period , Cosy Panda were in touch with great courtesy to apologise for the slowness in arrival of the Hot Water Bottle I had ordered. In fact it came perfectly soon and it is so nice , with a sturdy interior bottle , secure stopper, and a really congenial furry chocolate brown outside . Reliable, well-mannered people , pain-relieving and nice looking product, thoughtful customer relations-they really do deserve success .

4 January 2025
Unprompted review
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Reply from CosyPanda

What a lovely review and thanks so much for sharing

Rated 5 out of 5 stars

Best hot water bottles around.

Best hot water bottles around.

Soft, fluffy and innovative shapes and sizes...
Also, they have the only covers made from natural fibres that I could find after a decent search.

Not sure what else I could ask for.
Thank you very much.

24 November 2024
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Reply from CosyPanda

Thanks so much for sharing.

Rated 5 out of 5 stars

Lovely Teddy Bear hot water bottle!

Just wanted to say how pleased I am
with my new Teddy Bear hot water
bottle ! It arrived promptly and is very well made with a thick cover. The heat slowly seeps through BUT stays warm all night and into the morning. I have used it every day since and it has helped with my back pain. Would buy again.
Thanks 🙏 KB

14 December 2024
Unprompted review
CosyPanda logo

Reply from CosyPanda

Thanks so much for your very kind review and so happy it is helping with your back pain

Rated 5 out of 5 stars

I cannot recommend enough

I cannot recommend enough. Great customer service and I love the product!

11 December 2024
Unprompted review
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Reply from CosyPanda

What a great review, thank you

Rated 5 out of 5 stars

Looks like a good choice.

Good choice, reasonable prices, quick response.
The HWB’s effectiveness will be tested by the first cold spell after Christmas

28 November 2024
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Reply from CosyPanda

Thanks John, hope the test goes well

Rated 5 out of 5 stars

Excellent quality product

Excellent quality product. Prompt and personal contact when Royal Mail managed to lose 2 of 3 packages! Issue resolved without quibble. Good company to deal with

24 November 2024
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Reply from CosyPanda

Many thanks for saying Paul and for your patience while waiting for the packages

Rated 5 out of 5 stars

Soft and cuddly

I have bought this beautifully soft hot water bottle for a Christmas gift… am tempted to keep it for myself!

24 November 2024
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Reply from CosyPanda

Many thanks for sharing Ginny, nothing wrong with taking a gift for oneself.

Rated 5 out of 5 stars

Love my Teddy!

Love that this is made in the UK and from high quality sustainable products.
The personal customer service was outstanding.
Highly recommend

3 December 2024
Unprompted review
CosyPanda logo

Reply from CosyPanda

Thanks so much for sharing Sarah. So glad that you like your bamboo cover

Rated 5 out of 5 stars

High quality product…

We were very grateful to receive a CosyPanda product for our charity quiz night raffle. It is a very high quality and sustainable product and a hit with our quiz goers. Thank you so much!

8 November 2024
Unprompted review
CosyPanda logo

Reply from CosyPanda

Thanks so much for sharing, very glad to be a part of the quiz

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