Cosyfeet Reviews 

195
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the products for their comfort and excellent fit, especially for those needing wider options or specific foot support. Many people also highlight the superb quality of the materials and design, finding the items to be well-made and offering good value. Reviewers consistently report an easy ordering process, prompt delivery, and excellent service. However, some customers also noted issues with product quality, describing items as poor, thin, or uncomfortable with specific design flaws. Additionally, a few other people also felt that sizing could be challenging, occasionally leading to returns or exchanges to find the correct fit.

What people talk about most

Product

People report positive experiences with product, especially praising the comfort and fit of shoes and... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the comfort and fit of the footwear,... See more

Order

Consumers find order experiences to be ambiguous, with many reporting quick delivery times and ease of... See more

Delivery service

Customers consistently note positive experiences with delivery service, often highlighting quick and prompt... See more

Service

Reviewers highlight positive aspects of service, with many praising the excellent customer service and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have neuropathy in my feet & hammer toes and Cosyfeet's shoes give me the support and comfort I need to help me get through the day and have enough depth to fit my orthotic supports which also furth... See more

Rated 5 out of 5 stars

I have still not received my order. I was told that Cosyfeet contacted Royal mail and was told it had been delivered to a house with a black door. Were as our door is white. So it was miss delivered... See more

Company replied

Rated 5 out of 5 stars

At last a pair of boat shoes that fit. I have very broad feet making it difficult to find shoes that fit, usually buying 1 - 2 sizes larger. Over the last few years I have sent shoes that claim to be... See more

Rated 5 out of 5 stars

We initially found getting the correct size difficult due to the brand being much roomier than most footwear. I called Cosyfeet for help and a very friendly and helpful lady gave me some great sizing... See more


Company details

  1. Shoe Store

Written by the company

There’s wide fitting and then there’s Cosyfeet! Specially designed to fit and flatter swollen feet, our footwear is much roomier than the wide fitting footwear you’ll find on the high street. All our styles have the same extra roomy fitting (6E for women and 3H for men) and can be adjusted to fit a range of swelling.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

195 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(195)

41 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

I ordered 6 pairs of socks

I ordered 6 pairs of socks. 3 cotton and 3 wool mix. Having neuropathy I thought the wool socks would help to keep my feet warm. These “ socks “ are so terribly thin that it’s hard to call them socks. Can actually see my big toe through the sock. Also, the weave is not soft . Very disappointed.

14 January 2025
Unprompted review
Cosyfeet logo

Reply from Cosyfeet

Hi,

Thank you for your feedback.

We are sorry to hear you were disappointed with your purchase on this occasion.

Please contact our customer service team so we can assist you further.

We look forward to hearing from you.

Kind Regards,
Cosyfeet

Rated 1 out of 5 stars

I ordered 2 pairs of cozy feet online…

I ordered 2 pairs of cozy feet online on 12-07-24. It is now 01-14-25 and still hasn’t arrived and have no response the several times I’ve tried to email them with my order number.
No way to call direct and speak to someone. Huge scam and am calling my credit card for hopefully a reimbursement!

14 January 2025
Unprompted review
Cosyfeet logo

Reply from Cosyfeet

Hi,

You've submitted a review for www.cosyfeet.com

Please can you contact us: https://www.cosyfeet.com/contact-us - and provide the details of your order, so we can investigate this?

Thanks,
Cosyfeet

Rated 5 out of 5 stars

Wonderfully comfortable ankle boots

I received today a pair of winter red Nubuck ankle boots. I have difficult feet as had major operation on my right foot two years ago. I put them on they are so comfortable I bought a half size larger as lined.
I am delighted with them and am about to go for a short walk before temperature drops again . Would recommend them to anybody

10 January 2025
Unprompted review
Rated 1 out of 5 stars

I ordered 2 pairs of Ugg slippers on…

I ordered 2 pairs of Ugg slippers on November 6th. I have received 0 response. I need them for Christmas…I have emailed them multiple times, I emailed shop about this order and I never heard back from either. If you go onto their site it just says they sold out of their last drop. I believe this is a scam…I knew it was too good to be true.

17 December 2024
Unprompted review
Cosyfeet logo

Reply from Cosyfeet

Hi,

You've submitted a review for www.cosyfeet.com

We do not sell Ugg slippers, so I'm sorry you have not purchased from us. If another website was using our name, please let us know who, so we can look into this?

Thanks,
Cosyfeet

Rated 1 out of 5 stars

Have two orders that were placed on Oct…

Have two orders that were placed on Oct 10 still nothing they are Christmas presents!!!!!! They took my money and nothing!!! I’m so mad!

10 October 2024
Unprompted review
Cosyfeet logo

Reply from Cosyfeet

Hi,

Please can you contact us: https://www.cosyfeet.com/contact-us - and provide the details of your orders so we can investigate this?

Thanks,
Cosyfeet

Rated 5 out of 5 stars

Exceptional service…

I ordered a pair of shoes yesterday just before lunch time and received a message in the afternoon to say they had been despatched. They were delivered this morning before 9.30. Best service I have ever received.

16 November 2024
Unprompted review
Rated 5 out of 5 stars

Satisfied customer

They did what I asked them to do and order came very quickly. Box was as new and contents in perfect condition. I am thinking of buying some socks with 10% discount.

13 September 2024
Rated 1 out of 5 stars

I am frustrated because I placed an…

I am frustrated because I placed an order for a size 7 uk as I needed a us size 9. But instead I received a size 5 uk which is a us 7. I explained in several emails that either I was on the uk website or a mistake had been made on their end. The confirmation emails did not mention the size ordered or I would have picked up on the error. Now I paid $20
For shipping only to have to return and customer service says they cannot refund the shipping cost. I just feel as a returning customer who had bought pairs for my mom in the past that this could have been handled more amenably. In my emails I also asked about the sizing more than once but never received a response… I will now need to order two sizes because the shoes seem to run large. The uk 7 actually went on my mom’s foot but would probably be too uncomfortable for her. I am upset about being charged shipping on the original pair I am not sure how the error occurred but some kind of compensation from customer service would have been appreciated as a one-time courtesy. I asked to correspond with a supervisor but was advised this is their policy. No refunds on shipping no matter what!

23 July 2024
Unprompted review

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