3 Boxes delivered on three different days , assembly took about three hours, not difficult but a few screws or stripped. Table is smaller than expected-quite narrow. Could’ve been a little wider. Chai... See more
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Review summary
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Umbrella is as expected. Seems pretty sturdy, we'll see once we start using it this summer. Feels like good value for this umbrella. Great colour selection as navy was hard to find at other retailer... See more
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Fast shipping, product looks like it quality. wifi connection is a pain if it gets done at all. Instructions could be improved for remote. 13 feet of line is restrictive. all things considered I am a... See more
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Products are good and customers satisfied. Problem is with shipping since orders are noted to be delivered but the complete order is not delivered and arrive days later. Tracking info cannot be access... See more
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Company details
About Costway Canada
Written by the company
About Costway.ca
Costway.ca is a trusted online retailer offering high-quality furniture, home appliances, and lifestyle products for Canadian households. We are committed to providing affordable, practical, and stylish solutions that enhance comfort and convenience in everyday home life.
Our product selection includes indoor and outdoor furniture, essential home appliances, and kids’ furniture and toys, designed to meet the needs of modern Canadian families. With free shipping sitewide and reliable fulfillment, we strive to deliver a smooth and convenient shopping experience.
Supported by a customer-focused service team, Costway.ca is dedicated to helping families create a more comfortable and enjoyable living space.
Choose Costway.ca for quality, value, and a better home lifestyle.
Our Promise to You
Written by the company
- Trust keeps us always by your side!
- Driven by passion and innovation, we offer a wide range of furniture to elevate every moment of home life. We’re here to accompany you through every stage—bringing comfort, style, and delight to your home.
Shipping and Warranty Guarantee
Fast Free Shipping & 30-Day Return
Free standard shipping is available to most destinations.
A 180-day warranty and a 30-day return policy are provided to ensure a seamless shopping experience.
Contact info
75 Quarterman Road, N1C 0A8, Guelph, Canada
- 7783001840
- cs.ca@costway.com
- costway.ca
Get C$250 Coupons for Your Orders!
4.2
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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I bought a garden bench & the quality…
I bought a garden bench & the quality is bad (too thin, feel weak). Would like to return but was told the shipping fee is around $40. I pick the other option keeping the product & receive $14 . I hope you have better return policy!
28 April 2026
Reply from Costway Canada
Dear customer,
We regret for that problem troubled you a lot.
We will do better and provide the better customer service for you.
Have a nice day.
Kind regards.
Costway inc.
The administration rating and product issue.
The administration was perfect. The product excellent. One of the teak tables needed further countersinking on all the legs as the initial ones were too shallow for the bolt to connect to the captive nut. Not a problem for me as I had the drill, and the correct spade bit. Very happy. Thanks, Ann S.
21 April 2026
Reply from Costway Canada
Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.
Still haven’t received my package - UPS is terrible one package came damaged
Still haven’t received my package. It should have been here days ago. UPS is very unreliable. The chairs were delivered right away but one of the boxes had a bad gouge in it. I still haven’t received the table that was part of the set. I inquired with customer service last week when it had been days after the chairs had arrived and there was still no tracking update on the table, they told me the tracking information for it was unavailable which wasn’t helpful. They promised to get back to me with a response in 48 hours and I got a response after that period at which time UPS finally had it. But it’s been sitting at the closest UPS for a couple days now and apparently it’s been delayed due to weather (insignificant amounts of rain). Not thrilled and concerned about damage. I was waiting until I had all the pieces to assess how bad the damage is.
28 April 2026
Reply from Costway Canada
Dear customer，
We have sent email for you for the issue you met, please note to check.
Please do not worry about it, we will try our best to help you solve the problem.
Kind regards.
Costway inc.
Product is good quality
Product is good quality. Easy to assemble. Delivery wasn’t an issue.
28 April 2026
Reply from Costway Canada
Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.
Nice table great price predictable…
Nice table great price predictable delivery but screw holes slightly misaligned
28 April 2026
Reply from Costway Canada
Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.
Reply from Costway Canada
Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.
Delivery a bit confusing
The product seems fine. There were two packages and two tracking codes. One of those never worked. The packages were delivered a week apart from each other. It seems that each part came from a different warehouse, but this is not transparent to the customer.
27 April 2026
Reply from Costway Canada
Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.
Costway Full-Automatic Washing Machine Washer and Spin Comb
Costway Full-Automatic Washing Machine Washer and Spin Comb-
The machine is portable and efficient for a family of 4..
Washes well and also spins very well. The drain pump function is superb, no leakage at all..drains directly into my kitchen sink..
Great value for my money so far..
27 April 2026
Reply from Costway Canada
Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.
Reply from Costway Canada
Dear customer
The order was placed on 2026-04-19 and delivered on 2026-04-27.This time is within the normal transportation time.
Best regards
Costway.Inc.
Reply from Costway Canada
Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.
Reply from Costway Canada
Dear customer
This product should not be exposed to rain or direct sunlight. It is best to apply a layer of clear varnish on it for protection after receiving it.
We emailed you to ask for some photos of the issue via service@costway.com,please reply to us soon so that we can solve the problem for you soon.
Best regards
Costway.Inc.
Reply from Costway Canada
Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.
Reply from Costway Canada
Dear customer.
The other 3 packages of your order are still in transit now.
We emailed you via service@costway.com to inform you the tracking information,please check it.
Best regards
Costway.Inc.
Reply from Costway Canada
Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.
The delivery service is terrible
The delivery service is terrible. I have been waiting for my order for about a month now and still haven't received a tracking number. It feels like I was scammed.
14 April 2026
Reply from Costway Canada
Dear customer
Your order was shipped by the Truck company and they can't reach to you,we have emailed you to ask you to contact the truck company to schedule delivery date.Now your order has been DELIVERED ON 5/12/26.
If there are any other issues,please contact service@costway.com to ask for help.
Best regards
Costway.Inc.
They offered me a rebate when I was…
They offered me a rebate when I was going to cancel my order due to ordering the wrong umbrella. When it did arrive, the umbrella did work out and stand. I found it to be great quality.
22 April 2026
Reply from Costway Canada
Thank you so much for sharing your experience! We’re glad our team was able to help and even happier to hear the umbrella ended up working out well for you. It’s great to know you’re pleased with the quality. We truly appreciate your support and your thoughtful review!
Kind regards
Costway inc.
POOR QUALITY
The delivery time period was good but the quality of the trellis and firepit was not good. The firepit bowl was also not deep at all. Very DISSAPOINTED.
13 April 2026
Reply from Costway Canada
Dear customer,
We fully understand how you feel upon encountering issues with the product during installation and use. Regarding the issues, we have already contacted you via email. Please check your inbox for an email from cs.ca@costway.com.
We hope to solve your problems as soon as possible.
Kind regards
Costway inc.
I got basketball stand with net for my…
I got basketball stand with net for my son. We assembled it together for 45 min. He is so happy. The height is great for him, and I’m happy the quality is decent for this price.
10 May 2026
Unprompted review
Reply from Costway Canada
Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.
Have been very happy with my recent…
Have been very happy with my recent Costway purchases. My backyard furnishings look fabulous. Great quality and price.
25 April 2026
Reply from Costway Canada
Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.
Reply from Costway Canada
Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.
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