Good website but very deceiving. It says delivery in 24 hours on the product page but when proceeding to checkout it says 8 to 15 days (both normal and express delivery). Plus, after adding a €26 ite... See more
Company replied
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Really very satisfied ! Very good quality of the customs. Even my nephews (birthday gifts) have notices the quality and told me it was much better then there usual customs (bought at another shop).... See more
There were a few problems with the order! I ordered customizations but they couldn't go through with it because I did not check my email, the size was a little bit too small (I ordered M), and it ripp... See more
Decent materials used for the item but postage to the UK double the price of the actual item. Also, zip broke the second time trying it on. Reaxhed out via email regarding it but got no response se. T... See more
Company replied
Company details
- Costume Store
- also in
- Clothing Store
Written by the company
We dedicate to a cosplay costume online store and always catch the latest trend in the market. Providing quality products at a great price; moreover, have been consistently focused elsewhere. Our goal is to offer one of the best customer experiences in the industry all while providing exceptional customer service. Good customer service to help you, whatever the problem is. Our Guarantee helps put the mind at ease -- if your order is not perfect, we will take the necessary steps to correct the issue. If you're confused about your size, we provide one-on-one advice. Our contact methods are multiple, our Email WhatsApp and Phone Calls are all available, serving customers all over the world, whatever you speak the language, we do our best to help you, give you our best service
Contact info
NO.804,Floor 8th,Building 3, Phase 1, Dayuan International Center, Chengdu High-tech Zone, Sichuan, China, 610212 Cheng Du, Si Chuan, CN, 610000, Chengdu, China
- +86-28-86728739 WhatsApp +86 19115915246
- marketing@cosplayshow.com
- cosplayshow.com
2.6
Poor
129 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 25% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Definitely would recommend as a cosplay supplier.
Bought a superman suit with added boots and it arrived promptly. Quality is better than expected but more importantly when I had a query the guys communicated promptly and effectively via WhatsApp.
I have used several cosplay sites and would definitely come back to these guys again.
10 May 2022
Unprompted review
Fast delivery and nice product
Fast delivery and nice product. Excellent client service quality. I highly recommend this website.
5 May 2022
Unprompted review
Phenomenal customer service
Phenomenal customer service, despite being a first time customer.
I work an unorthodox overnight schedule and was trying to order a costume for my young nephew. Prompt delivery, package received in perfect condition. On the costume the tag read 3XS which was slightly confusing because I had ordered a Child's Large. (I learned later on that 3XS is the same size as a Child's Large)
Because of my erratic work schedule, meeting up with my nephew to ensure that the costume comfortably fit took longer than the allotted time to properly file for an exchange. Sadly, the costume did not fit regardless of actually being the correct size that was requested.
"Not a problem, as a customer I made a mistake. My personal simple solution: purchase a whole new 2nd costume and leave a friendly heads up for other new customers to make sure they are personally/properly informed when making purchases." -My thought process about how to handle the situation.
2nd costume also promptly arrived and was a perfect fit. My nephew's happy, so I'm happy. Mental note: I need to update my review.
Before I had a chance to update my review, a representative from CosplayShow, reached out to me via email to express how CosplayShow wanted to help rectify the concerns I had expressed within my review about the first costume ordered.
Totally unexpected...I was more than willing to acknowledge my personal fault with the first costume I had ordered and chalk it up to a valuable lesson learned.
Outstanding customer service. This whole ordeal happened within a span of exactly 30 days and as a customer I have already made a 3rd purchase and will continue to shop through CosplayShow.
29 April 2022
Unprompted review
Custumer care service very very good!!
Custumer care service very very good!!! With the first shipping is going all okay but the second one much more . I have a problem with a size and he resolved all!!! Thank u!!!!
29 April 2022
Unprompted review
VERY DISAPPOINTING! Not trustworthy
This is why I rarely order stuff online... It's hard to trust any companies nowadays...
So I ordered a pair of contact lenses for cosplay. I ordered Uchiha Madara's mangekyo sharingan contact lenses, but instead I got Sasuke's mangekyo sharingan.
Then when I wrote a review about it on their website. They won't show my rating because it was not 5 stars. They will only show the 5 star ratings... DO NOT trust these guys. They did not respond to my review either on their website.
I even sent a picture proof to them on what I got, they wont show that on their website since they only show the 5 star ratings. VERY disappointing. Made me feel so frustrated with myself because I really did not want to shop online because of companies like them but I had no choice as I couldn't find them around where I live...
Anyways sorry for the rant...
22 April 2022
Unprompted review
Reply from CosplayShow
Thanks for your review. I'm sorry you received the wrong product.
we haven't received your review on our web so far, it might be some problems on our system, I'll report it to our technicals to fix it. Thank you for your reminder it
We can take this as an opportunity to explain.
I can promise we have the best post-sale service, we're willing to help our customers. once you received the wrong products or a faulty product, please contact our customer service the first time, we will reissue or refund you at once.
We totally understand the concern of a customer who rarely does online shopping, we can't communicate face to face which makes you very worried about, such as the quality, and delivery problems; and it just so happens that this mistake confirms your concern. I'm terribly sorry that we let you down. we will reissue the exact one to you.
we're willing to offer our best service to make you trust us again
we provide many products with high quality and also the high-quality service, our email, phone call, and WhatsApp are all available.
We implore you to accept our most sincere apologies
Scarlet Witch Costume
A great costume. The measurements are accurate and the quality of the fabric is uncanny. Fast delivery. A great seller!
7 April 2022
Unprompted review
Really very satisfied
Really very satisfied ! Very good quality of the customs. Even my nephews (birthday gifts) have notices the quality and told me it was much better then there usual customs (bought at another shop).
The sizes were a perfect fit ! Large variety of sizes, greatly appreciated for I have bought for my nephews which are 7 and 9 and not very tall !
21 March 2022
Unprompted review
Not the greatest experience......
Decent materials used for the item but postage to the UK double the price of the actual item. Also, zip broke the second time trying it on. Reaxhed out via email regarding it but got no response se. There are other more reputable stores to purchase from. Do your research!!
25 February 2022
Unprompted review
Reply from CosplayShow
Hello, Thank you for your comment.
The postage is paid for by the couriers, the price depends on the shipping method. Although express shipping is expensive, the courier provides the best service than other companies and they are well-known around the world.
About the faulty costume, please tell me the order number, as well as the product photos, we will reissue or refund after we checked. We're a reliable vendor we have the best post-sale service. Please contact us, we'd love to help you solve the problem. Sorry for the inconvenience and thank you very much. We hope we could avoid happening agai
Very Very Nice
I made two order on this website, the product are perfect and the support is fantastic.
I had a problem with an order and they reply very fast and solve the problem!
Very good.
25 February 2022
Unprompted review
The package arrived in good condition…
The package arrived in good condition with no problems.Thanks!
16 February 2022
Unprompted review
Fast enough and decent quality
Fast enough and decent quality. Very communicative.
11 February 2022
Unprompted review
Would Recommend
I ordered for my Husband from this company. Originally I saw that they only give partial refunds if you need to return anything, which didn't fill me with confidence and I tried to cancel. PayPal reassured me that under their buyer guarantee you are entitled to a full refund and so I decided to proceed. My method of contact was WhatsApp. Obviously the time difference between the UK and China was an issue if you wanted a speedy response but we managed fine and I also requested an item which they didn't have advertised, they sent me an invoice for that item and took the measurements. All items arrived and are well made and good quality. They understood my needs and queries. Depending on whether you have parcel insurance you may have to pay customs fees on top during delivery.
11 February 2022
Unprompted review
Be aware of hidden costs
They are liars. I paid fir insurance and DHL for expedited delivery. Again DHL charged me for VAT and custom a kid size costume cost 130 dollars almost double the original value. I do not recommend buying from these overseas scam sellers. Perhaps all the 5 star reviews are paid.
9 February 2022
Unprompted review
Reply from CosplayShow
Thanks for your feedback.
Actually, the insurances package refers to the import tax that is charged by Customs, if you were charged, we will refund you the import tax after you send us the electronic official invoice. The insurance does not refer that you won't be charged definitely by the Customs. The additional cost is the to your country, not for our company nor DHL. we don't have any right to charge the import tax, nor we don't know if you would be charged by the Customs. The insurance works just in case, for reducing your expense.
we have served thousands of customers, they're all satisfied with the insurance package.
if you have any further questions doubts please contact us. we would like to help you.
Thank you and have a good day
Sincerely
Totally love my order way better than…
Totally love my order way better than spiderman costume i have ever baught
22 January 2022
Unprompted review
User friendly and ergonomic website…
User friendly and ergonomic website with a wide range of products, moreover of good quality and look very pretty. Very good customer experience with the customer service via WhatsApp that listens customers and finds solutions efficiently. I recommend CosplayShow and will gladly shop on their website again
17 December 2021
Unprompted review
Great experience
The site is legit and their customer service is excellent! The item arrived sooner than I thought, in perfect condition.
17 December 2021
Unprompted review
Website is legit
Website is legit, and material is amazing.. not a scam. Im definitely looking to purchase more cosplay from here. And heat customer service as well.
17 December 2021
Unprompted review
Amazing company
Definitely not a scam, they're customer service was amazing and fast when I thought I put in the wrong address, they were super helpful, and the costume quality is amazing great material and very well made, will be using them again in the future, rhe shipping was also surprisingly quick
6 December 2021
Unprompted review
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