Exceptional customer service – genuinely went above and beyond!
We ordered a party package from a different company and it was missing a piece - the matching cupcake holders. I searched everywhere and came across Cosmov. Mark had our missing piece in stock. It was a Thursday evening, it was for a themed birthday party, and I thought that we wouldn’t have everything we needed in time but called anyhow.
Mark was absolutely fantastic. He went above and beyond to make sure we got the cupcake holders in time, even personally delivering it to a friend so I could pick them up before the weekend. When that didn't work out he came up with a plan B and got the package to us by Friday morning. The level of care, effort and customer service he showed was genuinely exceptional.
Thanks to Mark, we had everything we needed for the party and the day went ahead perfectly. It’s not often you come across someone who is willing to go to such lengths to help a customer, especially at the weekend.
We’re incredibly grateful and would 100% recommend Cosmo Party Shop. Fantastic products, but more importantly, truly outstanding customer service. Mark is an absolute credit to the business!
Thank you so much, Mark! ❤️




