The Cosmetic Skin Clinic Reviews 

796
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 28 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendliness, knowledge, and professionalism, highlighting how at ease they make clients feel. Many people are thrilled with the results of their treatments, noting natural-looking enhancements that boost confidence. The service is frequently described as excellent, with practitioners taking time to understand needs and tailor treatment plans effectively. However, some customers also noted issues with trust and accountability, particularly concerning conflicting advice from staff and senior doctors regarding treatment redemption policies. A few other people also felt that the clinic's policies lacked flexibility and compassion, despite receiving good care from the nursing team.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their friendliness, knowledge, and... See more

Service

Users describe positive interactions with service, highlighting exceptional care, professionalism, and... See more

Product

Consumers find the products to be positive, with many reporting transformative and confidence-boosting... See more

Quality

Clients share positive opinions on quality, with many expressing delight over the significant improvement in... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I only started using the CSC in my late 60s and was a bit nervous entering what I expected to be a place only for glamorous and very rich people. However, all the staff are super friendly, down to ear... See more

Rated 5 out of 5 stars

Racheal is an exceptional practitioner and a real credit to the clinic. She’s always thorough, takes time to listen, and makes sure I feel comfortable and confident every step of the way. As someone... See more

Company replied

Rated 5 out of 5 stars

I’ve been doing my monthly hydrafacial and lasering sessions with Rumyana Atanasova. She is professional, caring, friendly, and explains each step clearly throughout the process. Rumyana is able to id... See more

Company replied

Rated 5 out of 5 stars

I recently had full face rejuvenation with dermal fillers by Tara Jackson RN and I’m absolutely thrilled with the results. Her years of experience and incredible skill truly show—my face looks natural... See more

Company replied


Company details

  1. Skin Care Clinic
  2. Medical Clinic
  3. Specialized Clinic
  4. Weight Loss Service

About The Cosmetic Skin Clinic

Written by the company

The Cosmetic Skin Clinic is a multi-award winning medical aesthetic clinic, specialising in non-surgical treatments for the face and body. Get in Touch Book a Consultation Call Instagram

The Cosmetic Skin Clinic

Written by the company

Independent and award-winning aesthetics clinic
The Cosmetic Skin Clinic is a leading, independent, multi-award winning medical aesthetics clinic. Founded by Dr Tracy Mountford MBBS MBCAM with over 25 years experience as a cosmetic doctor. With an ethos to offer you the highest quality cosmetic treatments and a five-star customer service in a friendly and relaxed environment. We offer the latest innovative non-surgical treatments for face and body to treat both men and women. Specialising in soft, subtle, natural facial rejuvenation and body contouring procedures.
No.1 Ultherapy clinic in the UK for the eighth consecutive year
No.1 CoolSculpting clinic in the UK and Western Europe for six consecutive years
Complimentary CoolSculpting consultations available

Reshape, redefine and re-contour the body non-surgically with little downtime

Complimentary CoolSculpting Consultations

Complimentary CoolSculpting Consultations
We are offering complimentary CoolSculpting consultations. CoolSculpting is a non-surgical fat freezing procedure designed to target stubborn areas of fat, with no pain, little downtime and permanent results. Once the fat cells have gone, they're gone for good! Treatable areas include; the abdomen, flanks, upper arms, bra fat, back fat, inner and outer thigh and even the double chin.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

796 reviews

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1-star

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4.6

All reviews

(796)

28 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly Recommend

Everything at the Cosmetic Skin Clinic is a positive experience…from the friendly reception to the expert and caring Dr Johanna Ward.
Cannot recommend highly enough.

26 November 2022
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Reply from The Cosmetic Skin Clinic

Dear DP,

Thank you for taking the time to write us a review. We are very happy to hear that you had a positive experience with Dr Johanna Ward. Thank you again for your kind words and for sharing your feedback.

We look forward to seeing you again in clinic!

Kind regards,
The Cosmetic Skin Clinic

Rated 5 out of 5 stars

Professional service instilling complete confidence

I lived in New York for several years so I have a lot of experiance with cosmetic procedures. It is so important to choose the best doctor, not the cheapest . I have complete confidence in Dr Matthew Jarvie-Thomas. I always take his advice, he is not extreme and champions the natural look.
I have used the Cosmetic Skin Clinic for many years both in London and Stoke Poges. The staff are extremely professional, welcoming and cheerful.

19 December 2022
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Reply from The Cosmetic Skin Clinic

Dear Penny,

Thank you for taking the time to write us a review. We are delighted to hear that you are pleased with the experience you had at The Cosmetic Skin Clinic. We hope that you enjoy your results, and we look forward to seeing you again!

Kind regards,
The Cosmetic Skin Clinic

Rated 5 out of 5 stars

Always a five star service with Tara

Always a five star service with Tara! My skin looks amazing. Tara is incredibly talented and clearly loves her work, I wouldn't hesitate to recommend her.

5 December 2022
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Reply from The Cosmetic Skin Clinic

Dear Christine,

Thank you for taking the time to write us a review.

We are delighted to hear that you had a positive experience with Tara here at The Cosmetic Skin Clinic and that you are happy with your results. Thank you again for your kind words. We hope that you continue to enjoy your results and we're looking forward to seeing you again soon!

Kind regards,
The Cosmetic Skin Clinic

Rated 5 out of 5 stars

A very discreet and welcoming…

A very discreet and welcoming environment with the very best of treatments and therapists.

I cannot recommend it enough

2 December 2022
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Reply from The Cosmetic Skin Clinic

Dear Maria,

Thank you for taking the time to write us a review. We are delighted to hear that you are pleased with the experience you had at The Cosmetic Skin Clinic. Thanks again for sharing your experience. We look forward to seeing you again soon!

Kind regards,
The Cosmetic Skin Clinic

Rated 5 out of 5 stars

Dr M Tomas

Dr M Tomas is a very calm, gentle young man who took so much time to complete my treatment and work with me on my final goal and aspersion's , whilst being compassionate every step of the way . I felt at ease as to each step we took in making me look as I had before my unfortunate road traffic accident and my face was quite disfigured. I am so thrilled with the outcome due to his professional skill and knowledge . Thank you dr Thomas from my heart .

17 November 2022
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Reply from The Cosmetic Skin Clinic

Dear Michelle,

Thank you for taking the time to write us a review. We are very happy to hear that you had a positive experience with Dr Matthew. Thank you again for your kind words and for sharing your feedback.

We look forward to seeing you again in clinic!

Kind regards,
The Cosmetic Skin Clinic

Rated 5 out of 5 stars

Excellent experience and result

I saw Dr Joanna Christou on two occasions for dermal filler to my cheek bones, Botox for frown lines, and profhilo for the face and neck.
Dr Christou was very gentle and wise. She communicated well about the different procedures - preferring to do intelligent improvements.
I was delighted with the result and have had many compliments.
The staff at the clinic were very welcoming and obliging.

27 September 2022
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Reply from The Cosmetic Skin Clinic

Dear Hanna,

Thank you for taking the time to write us a review. We are delighted to hear that you are pleased with the experience you had at The Cosmetic Skin Clinic with Dr Joanna Christou. We hope that you enjoy your results, and we look forward to seeing you again!

Kind regards,
The Cosmetic Skin Clinic

Rated 4 out of 5 stars

The staff are always welcoming & the…

The staff are always welcoming & the medical care excellent

27 September 2022
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Reply from The Cosmetic Skin Clinic

Dear Ceri,

Thank you for taking the time to write us a review. We are delighted to hear that you are pleased with the experience you had at The Cosmetic Skin Clinic. Thanks again for sharing your experience. We look forward to seeing you again soon!

Kind regards,
The Cosmetic Skin Clinic

Rated 5 out of 5 stars

Cosmetic Skin Clinic

From the ladies at the reception, to the consultants, the service at the Cosmetic Skin Clinic is second to none.
Great location, Dr Matt and Ria are truly masters of their craft with outstanding advice and care.
Thank you all

3 November 2022
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Reply from The Cosmetic Skin Clinic

Dear Theresa,

Thank you for taking the time to write us a review. We are very happy to hear that you had a positive experience with Dr Matthew and Ria. Thank you again for your kind words and for sharing your feedback.

We look forward to seeing you again in clinic!

Kind regards,

The Cosmetic Skin Clinic

Rated 5 out of 5 stars

Experienced professionals, achieving natural results

I have been going to the Cosmetic Skin Clinic for a number of years now and highly recommend their services. The consultation process is honest weighing up all options, pros and cons. My results have always been subtle and natural, whilst achieving my goals for younger looking skin. Highly recommend Tara, who I now travel from Cambridge to see, as she is so brilliant!

19 December 2022
Unprompted review
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Reply from The Cosmetic Skin Clinic

Thank you so much for your continued loyalty to The Cosmetic Skin Clinic and for travelling to us from Cambridge - it means the world to us!

Rated 5 out of 5 stars

Fantastic 👍🏾🎅

Fantastic 👍🏾🎅
Sylvia is always a pleasure to see as she doesn’t over specify and therefore I never look ( of at least I hope I don’t ) look like I have Botox or Fillers 😬🥹🤔😉
Have a good Christmas

16 December 2022
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Reply from The Cosmetic Skin Clinic

Thank you so much for your lovely festive review! We specialise in creating the most natural-looking results for our clients at The Cosmetic Skin Clinic and know you look FABULOUS! We look forward to seeing you again soon.

Rated 5 out of 5 stars

Thank you Tara

Thank you Tara
you Given me back the best version of me🙏, so natural and subtle. Your a very skilled injector !

17 December 2022
Unprompted review
The Cosmetic Skin Clinic logo

Reply from The Cosmetic Skin Clinic

We couldn't ask for anything more than helping our clients look and feel like the best version of themselves - wonderful! We look forward to seeing you again soon.

Rated 5 out of 5 stars

Tara worked really hard to make me less…

Tara worked really hard to make me less stressed and I was very! She was very honest clear and informative. I couldn’t have asked for better

3 October 2022
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Reply from The Cosmetic Skin Clinic

Dear Joanne,

Thank you for taking the time to write us a review. We are very happy to hear that you had a positive experience with Tara. Thank you again for your kind words and for sharing your feedback. We look forward to seeing you again in clinic!

Kind regards,
The Cosmetic Skin Clinic

Rated 5 out of 5 stars

Sylvia was wonderful

Sylvia was wonderful! She listened to my concerns and treated me . The result was I looked like a rested version of myself ! So impressed

13 September 2022
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Reply from The Cosmetic Skin Clinic

Hello and thank you for taking the time to write us a review. We are delighted to hear that you had a positive experience with Sylvia here at The Cosmetic Skin Clinic and that you are happy with your results. Thank you again for your kind words. We hope that you continue to enjoy your results and we're looking forward to seeing you again soon!

Kind regards,
The Cosmetic Skin Clinic

Rated 5 out of 5 stars

Tara at Cosmetic Skin Clinic

Tara is an extremely experienced practitioner. She is very subtle in her approach and achieves very natural results. Tara is always up to date with the latest techniques and keeps abreast of any new innovations. Tara always makes time to consult with you properly and is always happy to answer any queries.

1 November 2022
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Reply from The Cosmetic Skin Clinic

Dear J Hart,

Thank you for taking the time to write us a review. We are very happy to hear that you had a positive experience with Tara here at The Cosmetic Skin Clinic. Thank you again for your kind words and for sharing your feedback. We look forward to seeing you again in clinic!

Kind regards,
The Cosmetic Skin Clinic

Rated 5 out of 5 stars

Melissa is very good and has a high…

I am editing this review because the last time I went (2 days ago) Melissa was late and rude to me. she expected me to put up with her being late.
The work she does is god, but more importantly is the way she USED to make me feel about it. this time she was offhand and late by half an hour and expected me to be ok. I spend ALL of many hard earned extra money on this and I needed up feeling very very depressed. I apologised to HER for being upset. She made NO attempt to reassure . I dont thin k ill go back

24 November 2022
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Reply from The Cosmetic Skin Clinic

Dear Anne,

Thank you for taking the time to write us a review. We are delighted to hear that you are pleased with the experience you had with Dr Melissa Fitzgerald here at The Cosmetic Skin Clinic. Thanks again for sharing your experience. We look forward to seeing you again soon!

Kind regards,
The Cosmetic Skin Clinic

Rated 5 out of 5 stars

Happy customer

I have had a few appointments now at the Cosmetic Skin Clinic and have always found I am never hurried, the people I have had appointments with have spent a lot of time talking to me about the treatment and I have always felt very comfortable there. I was always nervous of having a skin peel but that has been my most recent treatment and I need not have worried at all.

2 December 2022
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Reply from The Cosmetic Skin Clinic

Dear KMP,

Thank you for taking the time to write us a review. We are delighted to hear that you are pleased with the experience you had at The Cosmetic Skin Clinic. We hope that you enjoy your results and we look forward to seeing you again!

Kind regards,
The Cosmetic Skin Clinic

Rated 5 out of 5 stars

Lee is very reassuring which to me is…

Lee is very reassuring which to me is very important.on each visit I found him polite professional and trustworthy. I will be going back for my top ups
Rita Wolfe

9 December 2022
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Reply from The Cosmetic Skin Clinic

Dear Rita,

Thank you for taking the time to write us a review. We are delighted to hear that you had a positive experience with Lee here at The Cosmetic Skin Clinic. We hope that you enjoy your results and we're looking forward to seeing you again soon!

Kind regards,
The Cosmetic Skin Clinic

Rated 5 out of 5 stars

First rate practitioner Sylvia is such a caring and thoughtful…

Sylvia is such a caring and thoughtful practitioner. One can always rely on her to give the best advice as well as the best treatment.
Thank you

13 October 2022
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Reply from The Cosmetic Skin Clinic

Dear Cally-Ann,

Thank you for taking the time to write us a review. We are delighted to hear that you had a positive experience with Sylvia here at The Cosmetic Skin Clinic. We hope that you enjoy your results and we're looking forward to seeing you again soon!

Kind regards,
The Cosmetic Skin Clinic

Rated 5 out of 5 stars
The Cosmetic Skin Clinic logo

Reply from The Cosmetic Skin Clinic

Dear Carole,

Thank you for taking the time to write us a review. We are delighted to hear that you are pleased with the experience you had at The Cosmetic Skin Clinic. We hope that you enjoy your results and we look forward to seeing you again!

Kind regards,
The Cosmetic Skin Clinic

Rated 5 out of 5 stars

Absolutely delighted with both the…

Absolutely delighted with both the result and the professionalism of the service I received.

16 August 2022
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Reply from The Cosmetic Skin Clinic

Dear Rob,

Thank you for taking the time to write us a review. We are delighted to hear that you are pleased with the experience you had at The Cosmetic Skin Clinic. We hope that you continue to enjoy your results and we look forward to seeing you again!

Kind regards,
The Cosmetic Skin Clinic

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