Cosmeticrx Reviews 714

Terrible customer service!!! They will NOT respond to your messages and good luck canceling your account!! Save your money and choose a different company!!!!!

They dont allow you to end the membership and want to.continue to charge you after you try over and over ro cancel. I had to call my bank and stop.the payments and they still tried to charge me with a different name. Awful experience!!!!!

This company is the worst. Customer service is non existant. I send messages and emails and get no reply or if I do get a reply they dont bother answering my direct question. Monthly prescription is always sent late so I cant stay on a constant schedule. Absolutely the most unprofessional and frustrating business to deal with. Any good review was probably solisited by the company. I know for a fact they do this. After my initial purchase from a Groupon, I immediately had poor customer service (sent me meds with no information or instructions and would not respond to my email or DMs) so I left a bad review on Groupon. Someone called me within hours! Spent all this time going over information with me, making sure I was happy. Then said if I'd be willing to go on Groupon and leave a 5 star review they would make my first month free. He waited on the phone while I left the review, confirming it went through, then refunded my first month's payment. So I'm sorry, Im part of the problem. But Im here to warn you now. The stress and frustration they put you through is not worth whatever money you might save.

For the most part, CosmeticRX has been wonderful. However the last 3 months, I've noticed that the bottle on my Trizepatide is 4 weeks at 83 units. The last 3 months, it has been 3 weeks at 83 units and the 4th week varies from 70 units to 75 units. Customer service has said "The number of units may appear lower, but that’s because the concentration of the product has been increased. This means that even though the unit count is smaller, the total amount in milligrams (mg) is actually higher."

Makes absolutely zero sense to me. I am requesting, to receive 4 weeks of 83 units, as that is what I am paying for.

I really like working with CosmeticRX and don't want to have to change and go to another company. I wish they would honor what I am purchasing.

Buyer beware! This company scammed me out of several hundred dollars! They kept charging my credit card $135 every month for several months with no product. I contacted them by phone, email and website chat and told them to stop any subscription (which is what they said it was for access to support if I needed it). I disputed with my CC co. They stopped for a few months then started taking money again. Each time they use a different name so the charges will go through because the credit card co keeps blocking the names. Charges were at first reversed but now they are saying I signed up for the support so the charges were put back on my CC acct. in reality, I only ordered a medication (Tirzepitide) I was never aware of a subscription. I’ve been fighting this for months.

I’ve been using them for a few months but this month my prescription hasn’t shown up this week after I paid for it 3/29 and was already supposed to take it.

5 Stars ⭐️⭐️⭐️⭐️⭐️ - Melissa was ahmazing. I have been emailing back and forth and she made an executive decision to pick up the phone and just call. In my emails I was getting so frustrated and it seemed no one was understanding what I needed. We got everything resolved in a matter of minutes. Sometimes all it takes is a simple phone call of minutes versus days and weeks of emails. Thanks Melissa 🙏🏽 😊.

Terrible customer service, if they do reply it takes days and it's only a few words . Product I purchased may as well been sterile water as it had zero effect on me but they refused to even acknowledge the issue. Wave yourself and go elsewhere

Great product will continue to use!!

The worst most nonexistent customer service ever. Can’t ever reach anyone! Paused my subscription due to this.

I had orderedTirzepatide and was confused about how to take it because it was different directions from the last company that I used. I received excellent customer service and now I feel so much better

I enrolled in this company’s weight-loss medication program through Groupon and my first month went smoothly. However, during my second month there have been nothing but significant delays that have interrupted my treatment.
My refill was supposed to ship on March 5. I was not billed until March 6, and days later (as of 03/13) I was still being told the order would “ship soon.” My last injection was February 26, and I have now gone over two weeks without receiving my medication or having any available to take.
After I initially posted a review about the issue on Groupon, someone from the company contacted me and offered a partial refund and a discount for next month’s service if I went back and posted a positive review about the product itself, promising that the semaglutide that I’d been anxiously awaiting would arrive 03/12. However, despite that call, I still have not received my medication or been given a clear shipping timeline or a tracking number.
Because this service involves prescription medication that requires consistent dosing, delays like this are absolutely concerning.

I had been having some issues with cosmeticrx and had reached out to my “team” and was getting nowhere. I finally sent an email out to customer service and received an immediate response from Melissa who took the time to understand my concerns and without hesitation handled and solved my problem within 24 hours. She is the only reason why I didn’t take my business elsewhere. She was kind and took care of everything fast and went above and beyond. Thanks Melissa!!!

My experience was everything of amazing. I emailed inquiring about products and I received a response less than 24hrs!! I received a callback as well. The conversation was informative and helpful! The rep. Was patient and friendly. Willing to help in any kind of way. The suggestions were amazing to. Don’t hesitate! Get started with cosmetic rx!!

I originally purchased a Groupon for GLP1- for this company. The process was smooth, the product arrived in a timely manner. I did have some difficulties with customer service after that until I was lucky enough to reach Melissa, she was an absolute pleasure to interact with. The process with Melissa was smooth, communication was clear and everything was handled professionally. Melissa is truly an asset to this company.

I had a question about dosage and I got a call from Melissa. She helped me understand and she was very nice. So far it has been a good experience.

Melissa you are so good at customer service!
Thank you

I placed my first order and was very pleased with the entire experience. The process was fast and easy, and the customer service was excellent. Melissa was amazing—very pleasant, patient, and thorough in answering all of my questions. She made me feel completely at ease throughout the process. I truly appreciate the great service and look forward to ordering again.

I truly have had a great experience with CosmeticRx! I ordered using a promo through Groupon. They shipped my order quickly, no hiccups! Will recommend to friends & family!

I have used CosRX and reached my goal weight. I am so thrilled with my experience. I am returning to maintain and continue my weight loss journey.