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Review summary

Created with AI, based on recent reviews

Looking at 68 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the quality of the products, finding them to be well-made and accurate to descriptions, especially considering the affordable prices. Many consumers also highlight the fast delivery times and good communication from the company as positive aspects of their experience. The costumes are often seen as a great option for those new to cosplay or looking for budget-friendly choices. However, some people were dissatisfied with certain aspects. Issues with order processing times and communication regarding these orders were mentioned by a few. There were also instances where the product received did not meet expectations in terms of quality or fit, with some customers finding items to be cheaply made or not matching the sizing charts. Delivery experiences were mixed, with some reporting delays or problems with the chosen courier service.

What people talk about most

Product

Users describe ambiguous interactions with product quality. While many customers praise the amazing quality,... See more

Quality

Customers consistently note positive experiences with quality, praising the amazing and accurate quality of... See more

Delivery service

Consumers find delivery service to be ambiguous. While many reviewers praise fast shipping, with items... See more

Order

Clients share ambiguous opinions on order experiences. Some customers report fast processing and delivery,... See more

Price

Reviewers highlight ambiguous aspects of price. Some customers found costumes to be an affordable option,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I received a cosplay as part of a collaboration with COSHD. The communication took place via Instagram, which felt a bit unusual to me at first – but everything worked out in the end! The costume a... See more

Rated 4 out of 5 stars

I have an Alice in Wonderland costume. It is so pretty, it could be worn as a regular dress (if the material was better). I hope they will start making size XS.

Rated 4 out of 5 stars

Overall it’s great. The products are as described. Although not the best but the price isn’t high. Fast shipping and great communication

Rated 4 out of 5 stars

I had a collab with COSHD everything was delivered correctly and received earlier than anticipated. The costume it’s self is simple made with thin basic material, fits well needs small adjustments... See more


Company details

  1. Costume Store

Written by the company

Coshd specialized in tailor made costume making, having been in this field for more than 8 years. The costumes from Coshd are all hand-made, this is the main difference between our costumes and other fancy dress and cheap mass products.


Contact info

3.6

Average

TrustScore 3.5 out of 5

336 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 88% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

High quality cosplay

I have the Ashe from Overwatch cosplay and wig from Coshd and it is BEAUTIFUL. It is well made, full of details, and high quality. I will repeat, for sure!

19 August 2024
Unprompted review
Coshd logo

Reply from Coshd

Thank you very much for your support. You can send a screenshot of this review to our customer service and she will offer you £2 off your review, have a great day.

Rated 2 out of 5 stars

mishandled dispatching

ordered a costume, boots and mask. the boots and costume fit well enough but the accessories were way oversized. to make things worse the mask I order with the costume never arrived.

20 August 2024
Unprompted review
Coshd logo

Reply from Coshd

Hi, can you send me your order number? We will process it for you as soon as we receive it.

Rated 5 out of 5 stars

Amazing costume

Amazing costume. The quality is superb and it arrived really fast for a good price too. It fits great and is easy to adjust to my size if needed.

17 August 2024
Unprompted review
Coshd logo

Reply from Coshd

Thank you very much for your support. You can send a screenshot of this review to our customer service and she will offer you £2 off your review, have a great day.

Rated 5 out of 5 stars

Thought it would be too good to be true!

Staff were extremely helpful in ensuring I got my costume on time for my party. I originally purchased a costume on Amazon for £60, which was cheap material, broken and unwearable. This outfit for only £28 is absolutely amazing quality and denim. I love it so much thank you, it's too good to be true for the price! Will definitely be buying my costumes from here now on!

23 July 2024
Coshd logo

Reply from Coshd

Thank you very much for your support. You can send a screenshot of this review to our customer service and she will offer you £2 off your review, have a great day.

Rated 5 out of 5 stars

Great quality items for the price, quick delivery

Great quality items for the price, true to size and the images shown online. Very good delivery with items being dispatched the day after the order and received with a week of placing the order. The confirmation said 2-3 weeks (10-15 business days) for delivery so very happy with the quick delivery. First time using coshd UK and I don't think it'll be the last. Highly recommend

7 August 2024
Unprompted review
Coshd logo

Reply from Coshd

Thank you very much for your support. You can send a screenshot of this review to our customer service and she will offer you £2 off your review, have a great day.

Rated 1 out of 5 stars

Shockingly poor customer service

Parcel was never received.
I contacted Coshd but all they have provided me with is contact number for Royal Mail and a photo of the parcel in my front garden.
Customer service is very poor.

23 July 2024
Coshd logo

Reply from Coshd

Hi, we're sorry for the inconvenience, we've sent you a picture of the costume signing off, please check back. Thank you for your understanding.

Rated 5 out of 5 stars

I loved the treatment they had with me

I loved the treatment they had with me, they are very attentive and kind. My cosplay and the quality are great. I'll definitely be back

5 August 2024
Unprompted review
Coshd logo

Reply from Coshd

Thank you very much for your support. You can send a screenshot of this review to our customer service and she will offer you £2 off your review, have a great day.

Rated 1 out of 5 stars

Not the boots I was looking for

Hello there,
Although the Obi Wan costume came in the right size and on time, no issues with that.

The Boots however, different story altogether, the measurements I made for the boot size are completely different to what I recieved. I need those boots by early september and i'm stuck with boots that are too tight to wear!

I filed a complaint with them and they weren't very empathetic to my plight (Probably a Sith Lord).
Told me to sell it on Gumtree and eBay, which I cannot, being on benefits.
Their other solution was to return to sender for a refund for which I have to fork out the full shipping cost!
Or.. I keep the boots with my next purchase coming with a 15% off coupon, no thanks!

Reason I don't give it a 1 star is because the Robe and apparel came on time and fits perfect, the rest is down to their shoddy returns policy.

Never doing business with you again. Avoid this company, it is a wretched hive of scum and villiany, you must be cautious, If you don't want s product in the wrong size? Otherwise be prepared for a disturbance in the force, you'll have to get your wallet out and go through the stress of repackaging and waits at the post office. Or you are stuck with something that doesn't fit.
15% off my next product does't cut it if you're just going to put me through this again and take more of our money.
Your policies need to change to free returns. Thought you were an British company? Cause in the past I just sent back freepost and got my refund with no hard feelings and still did business.. Now? So uncivilised.

UPDATE: After several back and fourths with this company. They have made it clear that they will not pay for my shipping costs for this return. I was willing to perhaps add a more favourable review, may of been 2-3 stars, but at least i'd of notified customers that they were willing to help with delivery returns.

They will not and instead offered me coupons in exchange for a higher star review.. Are they allowed to legally do that? Feel like they've just tried to bribe me to keep quiet?

Rather than throw coupons at me, they could just sort themselves out and pay for the shipping. I am stuck with these boots that are 2-3 sizes too small.

My rating has been reduced from 2 to 1 star. Never doing business with you again and will tell everyone of my friends and family to avoid this company.
Don't care how many times you throw your policies at me, they're outdated and ridiculous. You've spoiled the costume party I was going to; be too late to get replacement boots. Got what you wanted, you took my money and fled!

Can't go bankrupt soon enough!! 😡

24 July 2024
Unprompted review
Coshd logo

Reply from Coshd

Hello, we are sorry for the inconvenience. We have confirmed that the shoe size is correct. If you don't need the shoes you can return him and we provide a full refund for the shoes.
In addition, our return policy mentions that the buyer is responsible for the shipping cost, which is paid to the courier company and we do not charge any fee. Our shop description and FAQ mentions that we ship from China and our products are sold all over the country. You can check it out.
If you would like to keep the shoes, we are willing to offer you a certain discount, please consult with our customer service, thank you very much for your understanding.

Rated 5 out of 5 stars

Great Quality

Fast delivery, great quality and value for money

23 July 2024
Coshd logo

Reply from Coshd

Thank you very much for your support. You can send a screenshot of this review to our customer service and she will offer you £2 off your review, have a great day.

Rated 5 out of 5 stars

Amazing

Amazing outfit

23 July 2024
Coshd logo

Reply from Coshd

Thank you very much for your support. You can send a screenshot of this review to our customer service and she will offer you £2 off your review, have a great day.

Rated 5 out of 5 stars

Quick and easy!!

23 July 2024
Coshd logo

Reply from Coshd

Thank you very much for your support. You can send a screenshot of this review to our customer service and she will offer you £2 off your review, have a great day.

Rated 5 out of 5 stars

Amazing quality for the price

Quick delivery and sizing was accurate! Awesome Bo-Katan costume, well made. I was quite anxious about ordering from here after seeing some of the bad reviews, but I literally couldn’t fault them at all! I ordered my costume on 5th and got it on the 13th! I was able to track its journey successfully too with the number they gave me. I’ll definitely be ordering more cosplay from here in the future, highly rec

13 July 2024
Unprompted review
Coshd logo

Reply from Coshd

Thank you very much for your support. You can send a screenshot of this review to our customer service and she will offer you £2 off your review, have a great day.

Rated 5 out of 5 stars

I ordered The Mask costume and it was…

I ordered The Mask costume and it was delivered today. I ordered it on the 28th of June (11 days to be delivered). They replied by email when I raised concerns about it arriving on time. I got a tracking number with CNE express for when In china then Royal Mail tracking for when it landed at Heathrow. Not sure why there are so many bad reviews as I can’t fault them at all.
Order - HK49733

28 June 2024
Unprompted review
Coshd logo

Reply from Coshd

Thank you very much for your support. You can send a screenshot of this review to our customer service and she will offer you £2 off your review, have a great day.

Rated 1 out of 5 stars

Never arrived and no refund

Please avoid this site; less you want to be scammed out of your money. I ordered a cosplay at the end of April this year. It’s now June and I’ve had no updates nor emails at all. A tracking number wasn’t given to me either; it’s been stuck on ‘preparing shipment’ ever since. I’ve tried to contact them in a polite manner and I’ve heard nothing back. That’s £80 gone straight down the toilet. Please avoid this site for your own sanity

10 June 2024
Unprompted review
Coshd logo

Reply from Coshd

Hi, could you please send me your order number to check for you? We will solve it for you as soon as possible!

Rated 2 out of 5 stars

Slow and terrible customer service

Ordered a costume and they take 7-15 working days to dispatch but the shipping page makes it seem like it'll be so much faster when it's not a custom item.
I bought items that weren't custom and it took the full 15 days to ship.
I tried to contact them to find out what was happening because I needed them for an event and didn't pay upgraded shipping. No response.
I emailed again threatening to get a refund and got 2 responses, one which they claim was sent the week before.

The responses offered I could pay for upgraded shipping as they still hadn't shipped. I paid the same day I got the email and miraculously they've now shipped and they didn't get upgraded.
So that was an absolute waste of time.
The customer service is a joke and luckily I don't have to fight for a refund for the shipping as they've said they've already refunded it.

I wouldn't be as bothered but it's not like these look like expensive costumes. They're printed suits and I bought from their stock list so why does it take so long to ship?

Edit:

In the matter of honesty they have given me a 10% refund as an apology and my items cakes JUST in time for the event (though once they were handed to a UK courier I got zero updates and I didn't even know what courier had the parcel once it was in the UK so keep that in mind - I work from home so could get my parcel, others might not be so lucky)

6 June 2024
Unprompted review
Coshd logo

Reply from Coshd

Hi, sorry for the inconvenience. Could you please send me your order number so I can get it sorted out for you as soon as possible?

Rated 5 out of 5 stars

I've ordered from CosHDuk many a time…

I've ordered from CosHDuk many a time and have been really pleased with the quality for the price. Their higher end priced costumes are unsurprisingly much better than those in the lowest bracket. My favourite costume from them is my Fennec Shand which fits amazingly, is very comfortable, and using lovely materials. As a UK 10/12 with bigger hips, sometimes it can be tricky to get the right size so definitely look carefully as the size guides and if in doubt size up. If you're like me and don't sew, CosHDuk is a great way to get into cosplaying.

6 June 2024
Unprompted review
Coshd logo

Reply from Coshd

Thank you very much for your support. You can send a screenshot of this review to our customer service and she will offer you £2 off your review, have a great day.

Rated 5 out of 5 stars

Awesome cosplay

I got the black widow avengers 3 cosplay this coaplay was really high quality in my opinion, the best sizing as well.

4 June 2024
Unprompted review
Coshd logo

Reply from Coshd

Thank you very much for your support. You can send a screenshot of this review to our customer service and she will offer you £2 off your review, have a great day.

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