Great product- Great customer service. I ordered 2 stemless wine glasses after seeing them advertised on Instagram. There was an issue with delivery on the part of Parcelforce. Without question Susa... See more
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The whole experience should be a model to other companies that sell and ship products on line. Communication was perfect, tracking product was more than accurate. Product arrive a few days early, that's always a winner. Cornet Barcelona is a winner!

Reply from Cornetbarcelona
I fell in love with the Ocean Majesty stemless wine glasses online and ordered a set of four for my daughter-in-law for Christmas. The website and Instagram ads show glasses which have beautiful gold designs which look hand painted, or at least hand retouched. The designs have dimension and texture, the way they would if paint had been applied with a brush. The website even promises, “…the ocean motifs are hand finished so every line and gilded detail has depth and dimension.” It goes on to say, “no two are exactly alike.” The glasses I received have absolutely no depth, no dimension, no texture. The gold motifs are completely flat and smooth, as if they were nothing more than gold decals applied to the glass.
I emailed the company and sent a video of one of my glasses to ask if there was a chance that this set had missed a step in the production process, and that maybe the “hand finish” step had been skipped in a manufacturing error. Should they have been touched up by hand to add the dimension they promised? I was reluctant to return them and give up, because I loved the glasses I saw on the website. I asked if I returned this set, could I get a replacement set that was painted correctly.
To their credit, Paola from the company replied the very next day. She was so, so sorry I was disappointed with my order. She informed me that if they sent a replacement set (and this is a direct quote from her email), “…the replacement may have this kind of difference too for the decal process. For this reason, I can only offer you a refund for the art pieces.” So kudos to the company for offering to make good on their refund policy, but it is also a clear admission that the finished product will not look like the advertisements. The gold motifs are, indeed, just DECALS. “Every line and gilded detail” are not, actually, expected to have “depth and dimension.”
It’s not that they aren’t pretty, they are. But they are not what was pictured or promised (in great, flowery detail) in the description on the website or in their Instagram ads. I would not be surprised to see glasses like this at my local Marshalls or T.J. Maxx.
I am going to keep them, as it is a week before Christmas and I have no backup plan for a gift for my daughter-in-law. But to say I am disappointed is an understatement. I paid way too much for glasses of this quality.

Reply from Cornetbarcelona
I felt very duped by this company. They market that their glasses are made by “artisan craftsmen” giving the impression they are made in Barcelona.
They are not, they were delivered directly from the Chinese manufacturer.
Although the design is beautiful, I feel deceived by the advertising. I reported by dissatisfaction to Cornet, strangely never got a response. Not good practice!!!

Reply from Cornetbarcelona
I have ordered both the Sagrada and Nativity pieces from this company. I have not had any issues with Sagrada, which I have owned for over 2 years, but the paint was peeling on the Nativity glasses, after a year of use. Ivette was absolutely fabulous in communicating, getting my issue resolved, refunding the shipping costs, and sending me a replacement set. She was an absolute pleasure to deal with and I highly appreciate the company standing by their products, even after time has elapsed since purchase.

Reply from Cornetbarcelona
Wonderful company with beautiful glassware. Customer oriented in the best possible way! Gorgeous products, reliable fast shipping! Luv doing business with them!

Reply from Cornetbarcelona
Beautiful products! Excellent customer service! My wife was very impressed with the gift.

Reply from Cornetbarcelona
I have order the Sagrada glasses and no issues. I ordered the Nativity glasses (stemmed and not stemmed). Several issues arose with the color being scratched off. Ivette handled the returns of which there were several going back and forth. She never waivered in her response to my issue nor her resolution of the issues. We had numerous shipments back and forth and she was great handling all of them. I am definitely happy with Ivette's handling of my issues and the ability to resolve these to my satisfaction.

Reply from Cornetbarcelona
Their hand blown glasses are exceptional in design, materials & overall beauty! Timeless!! Service delivery & packaging is exceptional as well, glasses arrive in a beautiful box!!

Reply from Cornetbarcelona
I have ordered the beautiful Sagrada stemless wine glasses and stemless balloon wine glasses years ago and this year I’ve ordered the cocktail glasses. One cocktail glass (out of six) was losing the golden color on only one spot. Ivette from Cornet Barcelona contacted me about this issue and sent me a brand new glass! I couldn’t be happier, great customer service and many thanks to Ivette for handling this issue so well and very friendly.

Reply from Cornetbarcelona
I purchased a set of stemless wine glasses. They are beautiful! But I found the glass too big, I had to hold the glass with a second hand which was very awkward. I spoke with Ivette and she easily resolved the situation! She suggested a similar stemless wine glasses whose base was smaller than what I purchased. I was given a return UPS label and within 10 days I had my new wine glasses. The customer service representative, Ivette, was wonderful!

Reply from Cornetbarcelona
I got a set of these wine glasses many years ago. They still look beautiful and are a luxury item for any gift I want to give to a special person.
The new water pitchers are beautiful and on my list!
Recently, I had a shipped mailed to a friend and Ivette went out of her way to ensure delivery due to an address issue.
Great product and service!!

Reply from Cornetbarcelona
We have purchased 4 different sets of glassware from Cornet Barcelona. They are breathtaking, and we are always complimented on them. We had a slight challenge with 2 of the glasses, and their service staff made it very easy and painless to have them replaced at no cost.... Thank you for your excellent Service Ivette.

Reply from Cornetbarcelona
I had already bought the whisky glasses for myself and decided to buy the stemless wine glasses as a wedding gift. They are absolutely beautiful. When I had a query Susanna was brilliant and kept me informed always making sure I was happy. Would always recommend this company to anyone looking for beautiful glassware.

Reply from Cornetbarcelona
very well made. email. clear delivery great. super helpful

Reply from Cornetbarcelona
I pre ordered some Sagrada wine glasses as an anniversary present for my wife. The glasses are simply stunning, and it’s easy to see the care, craftsmanship and thought that’s gone into them. They arrived beautifully boxed, and they’re something we both love.
Hats off to the entire team at cornetbarcelona. The service received from Susana in the Customer Service Team was first class, and a true reflection of the pride and passion the people working in the business have for their company. They are completely committed to delivering quality products to their customers, and I will certainly recommend them to any of our friends and family

Reply from Cornetbarcelona
I was looking for stemless wineglasses that just looked a bit different and also classy, and these do not disappoint. They look and feel great, and I know they will be a well admired by friends and family, and also I'm sure my niece who is getting a set as a wedding present. Customer service with regular updates was also very impressive, thanks Susana.

Reply from Cornetbarcelona
I cannot fault the Customer Service at Cornet Barcelona. And especially Susana, who assisted me personally.
We ordered 4 Sagrada wine glasses. But by the time they arrived into the UK, we had already left for Spain.
Susana cancelled our original order, and re-routed separate glasses to our address in Spain. And they arrived a few days later.
Susana was an absolute pleasure to deal with. And nothing was a problem.
In addition, the glasses are beautiful. My wife is delighted with them.
We couldn’t be happier with everything about this company.

Reply from Cornetbarcelona
The first pair of Sagrada wine glasses as a birthday gift, marked the beginning of our Sagrada collection! Every time we looked at the glasses, brought back beautiful memories from our European vacation! They are truly a work of art, each one unique in its own way!

Reply from Cornetbarcelona
The glasses looked very attractive on the webpage and even better in my hands.

Reply from Cornetbarcelona
I bought wine glasses, it's good that only two, because the quality is terrible. I understand that it's handmade, but it's very bad handmade. The glasses are painted very badly, there are bubbles somewhere, the paint goes beyond the borders. The company logo is also crookedly printed. The thread that made the pattern breaks in the middle. Why disgrace Barcelona like that?
Lastly to be charged an exorbitant fee for safe packaging and delivery, they arrived in a lightweight cardboard box with a thin layer of paper wrap and not from Spain. The gift box was damaged and the glasses were lying on the fabric with stretch marks, the fabric was not attached to the box as it should be. Everything is very messy.

Reply from Cornetbarcelona
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